Sitehelpdesk Reviews

Pros

This has been an excellent solution for logging incidents. The part I appreciate most is the portal which is focused on quick ticket response through its self-service center. It also has a board where the administration, reporting and service management sections are all laid out visually making it more convenient for technicians to access the functions.

Cons

The platform is clearly built around service efficiency so the interface does not feel very modern. Aside from that, I have not run into any issues.