Slaask Reviews

Pros

It has become our go-to platform for proactive customer communication. We use it to support sales and pre-sales efforts, marketing automation, feature requests and customer support and it delivers very strong results across all of them. Having everything centralized in one platform has helped us bring all client communication together which has improved the attention, support and assistance we provide. Because of that, our customers get a better overall experience and end up feeling more satisfied with us, our products and our services.

Cons

Although the interface is quite user-friendly, it is still missing a few features that would make certain tasks more practical and less complicated. One thing that stands out is the absence of a search option in the contact directory. If that were added, it would be much faster to locate a specific client and, as a result, speed up the service we provide.

Pros

Handling customer requests straight from our Twitter account with it has been really useful and keeps everything much more manageable.

Cons

The only thing that really needs work is how it performs on mobile devices since that part could function better.