SolarWinds Web Help Desk

SolarWinds Web Help Desk Reviews

Total 22 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

27%

3

Stars

9%

2

Stars

9%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MR

Mohamed Rimzan

Retail, 11-50 employees

Free Trial

5.0
April 2019

Simple to handle

Pros

The system is simple to use and it makes it convenient to give teammates access.

Cons

the trial lasts 14 days, it would be better if it were extended to 30 days.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Wholesale, 1-10 employees

Less than a year

5.0
April 2019

Love their customer service

Pros

The customer service from them has been incredible and we've been very pleased with the support provided.

Cons

We honestly don't have any negative feedback to mention.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9