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SolarWinds Web Help Desk

SolarWinds Web Help Desk

Last Updated Dec 19, 2025

Overview

SolarWinds Web Help Desk offers IT help-desk and asset management software designed to streamline ticketing, SLA tracking, and self-service support. While setup and workflow configuration may require some effort, its automated ticketing, knowledge base, and asset management features make it a reliable choice for IT teams managing end-user support efficiently.

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What Is SolarWinds Web Help Desk?

SolarWinds Web Help Desk is an on-premises IT service management solution designed to streamline support operations for mid-sized to large enterprises. It automates ticket routing and incident management, significantly reducing manual administrative overhead and accelerating resolution times. Additionally, the software provides centralized discovery and management of hardware assets, enabling technicians to link specific inventory items to support tickets for comprehensive infrastructure visibility and improved lifecycle tracking, all without relying on the cloud.

SolarWinds Web Help Desk Pricing

SolarWinds Web Help Desk pricing starts at $533. The software also offers a 14-day free trial, allowing users to explore its features without committing to a subscription. Request a personalized SolarWinds Web Help Desk price estimate for your business today!

Disclaimer: The pricing is subject to change.

SolarWinds Web Help Desk Integrations

The vendor has not provided details about third-party integrations for this software. Schedule a SolarWinds Web Help Desk demo to learn more about the software capabilities.

Who Is SolarWinds Web Help Desk For?

SolarWinds Web Help Desk is ideal for a wide range of organizations and sectors, including:

  • Higher education institutions
  • Government agencies
  • Healthcare organizations
  • K-12 school districts
  • Mid-sized enterprises

Is SolarWinds Web Help Desk Right For You?

SolarWinds Web Help Desk is the ideal on-premises choice for organizations prioritizing data sovereignty and FIPS 140-2 compatibility. Trusted by clients like the McDonough District Hospital and The Corvallis Clinic, it scales effectively for education and government environments. The platform also supports secure Active Directory and LDAP authentication, strengthening identity management. These capabilities make it a dependable option for teams operating complex, compliance-driven IT infrastructures.

Still unsure about SolarWinds Web Help Desk? Contact us at (661) 384-7070 for further guidance.

Pros And Cons of SolarWinds Web Help Desk

Pros

  • Provides centralized IT asset discovery and inventory tracking

  • Offers built-in knowledge base for self-service and FAQs

  • Supports SLA tracking and automated escalations with notifications

Cons

  • Resolving issues and implementing requests occasionally takes time

  • GUI experience may feel less polished for some users

Frequently Asked Questions

Yes, SolarWinds Web Help Desk offers an API.

Yes, SolarWinds Web Help Desk offers a dedicated mobile app.

SolarWinds Web Help Desk features are used by IT teams, help desk technicians, system administrators, managed service providers, and support staff in education, healthcare, government, and mid-sized enterprise environments.

SolarWinds Web Help Desk software primarily supports English.

SolarWinds Web Help Desk offers 24/7 technical support through phone, email, and an online ticketing system.

SolarWinds Web Help Desk is available from $533 with a 14-day trial. Get a detailed SolarWinds Web Help Desk cost breakdown to make an informed decision.

Information about third-party integrations has not been specified by the vendor.

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