StoreVantage Reviews

Pros

Booking online is pretty user-friendly and the pricing makes it a budget-friendly option for startup pet businesses.

Cons

Customer support hasn't been very strong. The platform's technology also feels like it still needs a lot of improvement especially when it comes to updates, new features and scaling for growth.

Pros

It's helpful to be able to see the day's appointments at a glance.

Cons

There are just too many limitations and it doesn't come anywhere near what competing products provide.

Pros

Back when I first started using it about five years ago, one thing that worked really well was how suitable it was for a solo pet groomer. A lot of other systems seem built more for salons with multiple groomers so this felt like a better fit. It also sends clients both text and email confirmations and reminders which is helpful. On top of that the reporting gives you the ability to run specific reports with filters.

Cons

Over the last three years though the customer service has basically disappeared. Calls go straight to voicemail and never get returned and email responses usually show up days later. The online scheduling has become so unreliable that I'm reluctant to even advertise it. To make matters worse the software hasn't received any updates at all.

Pros

At least it managed to do the bare minimum so I can say it technically worked.

Cons

Getting in touch with this company for support or even basic questions is basically impossible. It doesn't matter if it's a billing issue, an account lockout or something else entirely, you call and it goes straight to voicemail. Calls are never returned and voicemails go unanswered too. On top of that the software itself is unreliable so you never really know whether it's going to work or not. Being locked out with no way to reach anyone for help is beyond frustrating.

Pros

The system is fairly easy to navigate and it does include a handful of features that could be useful for some businesses, like text reminders and similar tools even though I personally haven't used those options.

Cons

This really doesn't work well for mobile businesses that need things like printed schedules or for people working offsite who need to log in. Booking even a single appointment takes far too much time and there's no quick rebook option to make repeat appointments less frustrating. It also goes down pretty often and can take a while to come back up. On top of that the pricing is higher than just about anything else out there and the founder/CEO comes across as pretty out of touch.

Pros

One of the best parts is how fast it is. It responds within seconds, supports multiple users at the same time and works well on smartphones, tablets and desktops. I also appreciate that pricing is based on active clients instead of the number of staff members using the app.

Cons

Biggest frustration has been not being able to reach customer service when needed. It's also disappointing that there's no option to import an existing client list and I wish the company provided some kind of setup support. Even with that, I really do like this product.

Pros

Initial setup appears easy but the lack of support makes it hard to actually get everything fully configured and finished.

Cons

In my opinion the support is appalling.

Pros

Being able to add pictures along with customizable fields is really useful and gives the software a lot of flexibility.

Cons

We've had issues with client scheduling because the system freezes when they try to book an appointment.

Pros

It handles a wide range of service types even overnight boarding appointments which has been really useful. The system automatically sends confirmation emails, upcoming appointment reminders and even a customizable "we miss you" message when a client hasn't booked in a while. I also appreciate that customers can schedule appointments on their own which cuts down a lot on the back-and-forth phone tag.

Cons

One frustrating glitch is that I can't edit anything on an online appointment request. I have to approve it first and then call the customer to let them know I'll be re-entering the appointment with the corrections that were needed.

Pros

In my opinion it is a really great tool.

Cons

I started with the trial and the platform seems fairly user-friendly. The problem is that I've had a few questions and haven't been able to get a response from anyone, whether by email, phone or live chat.