Surfly Reviews

Pros

Integration was easy the functionality set is great and the tool is simple to configure.

Cons

Nothing specific to complain about right now although the pricing is on the higher side. That said, it still delivers strong value for the cost.

Pros

Trying a new tool wasn't something I was excited about at first but this one ended up being a pleasant surprise. I really enjoy how easily it handles screen sharing and collaboration with co-workers through the program.

Cons

The part I'm least satisfied with is the interface which can feel confusing at times. I'd prefer something more easy so everyone can log in without trouble and easily see the meeting along with whatever is being shared.

Pros

We're using it through the API to power an internal workflow across our business units and it has made a noticeable difference. It helped us reduce the time sales reps spend on calls by 40% and the co-browsing feature has also been really useful for improving customer engagement during the process.

Cons

One thing still missing for us is support for our local language, specifically RTL languages.

Pros

Getting started was easy and the onboarding process was fast and easy to follow.

Cons

A user guide would make things even better especially for first-time users.

Pros

Both clients and agents can use it without any hassle and adjusting the settings through the dashboard is easy as well.

Cons

Downside is that it isn't available on Google Cloud or for deployment on a local server.

Pros

From the few times I've used it the platform worked really well as a co-browsing and screen-sharing virtual meeting room. It was easy to use and felt more personal and engaging than tools like Zoom or Teams.

Cons

Nothing really comes to mind. It gave me everything I needed although I haven't had the chance to explore all of its features yet.

Pros

Right away the interface felt simple the platform runs quickly and the support team has been very helpful. Overall, it's been a valuable product that has matched my needs well and delivered what I was looking for.

Cons

The graphics could definitely be improved but the functionality matters most and that part works very well.

Pros

Screen sharing, strong privacy features and the overall simplicity of the platform are the obvious highlights. What really made it successful across our business though, was how easy it was to roll out, along with the dedicated support we received from the IT team during implementation.

Cons

Based on what you need the system to do the biggest limitation we've run into is that it can't view applications. That's becoming more important for us as more of our tools shift away from web-based access and toward application-based use.

Pros

Signing documents feels much more convenient here than on other remote platforms I've used.

Cons

It would help to start the remote session 5-10 minutes before the scheduled appointment and even better if rescheduling could be handled ahead of time.

Pros

This has become our go-to way to train both new customers and new sales associates on proper rope splicing techniques. It's very simple to roll out to new customers and it makes teaching much more convenient without needing to travel for in-person visits.

Cons

We're very satisfied with the tool overall and honestly don't have any real complaints. We're even planning to introduce it in our sister organization as well.