Swifteq Reviews

Pros

It covers a lot of the missing functionality in Zendesk Knowledge and adds features that really help. It's simple to use and makes managing content at scale much more efficient.

Cons

There's honestly not much to complain about. One limitation is that article status can't be imported as a filter for published, draft or archived content although that seems to come from a Zendesk API restriction rather than Swifteq itself.