TrueDialog Reviews

Pros

Sending bulk business messages has been very easy with this software. It makes communication much easier overall and is also very helpful for SMS marketing.

Cons

I've been using it for quite a while now and haven't run into any problems.

Pros

Managing this system is very easy and it's easy to use day to day. It doesn't take much time at all yet it makes a significant difference in our recertification process.

Cons

Support ticket responses haven't always been the clearest or most personable although the problems did get resolved which was ultimately the most important part.

Pros

Their customer service really makes a difference. They're always available, very helpful and great to work with whenever a problem comes up.

Cons

The reporting and analytics could be improved.

Pros

Getting started with the platform is very easy and users need very little training to use it effectively.

Cons

Not a con but I would prefer user signatures to be automatically included in every outgoing communication by default instead of having to create a template for that.

Pros

It checked every box we had for a business SMS texting solution and at roughly half the cost of other options. Between the feature set and the level of support, this is easily the best SMS platform we've come across.

Cons

Honestly, we don't have any real complaints. Any time something has come up, customer support has been quick to respond.

Pros

Running high-volume text campaigns is where this platform really shines especially if you need smooth two-way conversations. As an agency, we felt its account management tools were excellent and the billing structure stood out as the best compared with any other platform we tested. We can build as many organizational layers as needed, use as many long codes and operators as necessary and turn them off whenever they're no longer needed. It also works perfectly well for low-volume users although there are more alternatives in that space.

Cons

The texting capabilities are excellent but we operate in an omnichannel environment. None of the omnichannel tools I've used comes close to matching its texting power yet TD offers no integration with Facebook, Instagram or WhatsApp so we still have to rely on multiple platforms. Having TD combined with true omnichannel support would make it much better.

Pros

This tool has made communication across our team clear and effective especially when staying in touch with internal team members.

Cons

Up to this point, everything has been excellent and the rollout was easy.

Pros

One of the biggest advantages for me is how quickly the messages go out they're delivered almost immediately. With other providers, I've seen delivery take hours so the difference is really noticeable. The segmentation tools are also a strong point and adding custom fields is much easier and more flexible than what you typically get elsewhere.

Cons

They're currently making some UI upgrades that I think will end up being helpful but aside from that, I can't think of any real downsides.

Pros

The setup was very easy for us. Our developers integrated the API quickly and our users were able to start using the system without any trouble.

Cons

We really haven't run into any issues overall and customer service has consistently been responsive and ready to help whenever needed.

Pros

One-on-one texting works really well for our needs and I found the software simple to get started with. Overall, it also gives us great value.

Cons

Great tool and we're still learning our way around it as we go.

Pros

Signing up took about a minute and the company contacted me right away to arrange a demo. The product was so easy to understand that I had everything running very quickly.

Cons

I honestly do not have much to complain about. Anytime I have a question, customer service responds very quickly and is very helpful.

Pros

Strong leadership and a great product are what make this a place I genuinely enjoy coming to every day. I'd definitely recommend checking it out because there is plenty of freedom in the work and many chances to grow. The flexible work-life balance has also been especially helpful for me with my children.

Cons

At times the webinar gets too crowded which makes it hard to watch without getting kicked off so that area could use some improvement.

Pros

Because the software is simple and user-friendly, our team was able to start using it without much trouble. The API is also designed well which made implementation very easy for us.

Cons

Perfect tool, nothing negative to mention here.

Pros

We've tried other options for text messaging but nothing has worked as well as this software for our team. It gives us a better way to track customer conversations and makes managing and replying to messages simple. The platform is easy to use which helps us avoid mistakes and makes it easier to keep customers engaged. For anyone looking to improve their SMS strategy, I think this is a great option.

Cons

The CRM side could definitely be improved. At times the system also seems to jam so sending or receiving messages can take longer than expected. The messages do still go through and are received but they are not always delivered right away.

Pros

Managing text conversations with prospective students has become much more efficient since we started using 3Seventy's SMS plug-in for Microsoft Dynamics CRM. Our Admissions Coordinators can send messages directly from the system and each text is automatically saved to the CONTACT record. When a student replies the right coordinator receives an email notification so we no longer have to sort through hundreds of messages to find out who sent the original text. The matching is handled automatically now. For our team, it has been a simple and affordable way to send and track text messages.

Cons

One limitation during the initial setup is the strict 160-character text message length. Some of our users would rather have a more flexible field that allows longer messages to be split into multiple texts.