TrueEngage Reviews

Pros

Compared with the standard Genesys widget, this option gives us a much better messaging experience and continues to improve with regular feature updates. Our development team added it to the website without any problems and the API lets us send customer activity data through for analytics. I also like how easy it is to configure, turn on or off and control where it appears using page rules and queue capacity limits. The team has been very responsive to our suggestions too and some of our feedback has helped shape the product around how we work. We aren't using every available channel yet but it's nice to know we can add them later without extra costs.

Cons

Because it is still a relatively new product there have been a few issues along the way. That said they have never been major problems and they have always been fixed quickly. Whenever we have raised support issues the service has felt very personal.