Twilio Software Reviews

“Great communication tool for developers and businesses

Pros

Twilio offers a great set of APIs for messaging, voice, video, and email. The platform is highly reliable with minimal downtime, which is why it's so well-regarded.

Cons

One downside I found is that it offers limited support for free-tier users.

“A great option for sending SMS

Pros

The cost was very affordable compared to other options I looked into, and it handled bulk API requests really well.

Cons

Our account got disabled multiple times due to suspicious logins even though it was just me using a VPN. We ended up with a lot of downtime because support wouldn't believe it was actually me.

“Very helpful for our business

Pros

I really like that Twilio integrates smoothly with my CRM, making everything more efficient.

Cons

I don't like that it plays music when making calls from my CRM instead of hearing the phone ring. It's a bit off putting.

“Needs to be tested and adopted

Pros

It's definitely effective! The interface is clean and easy to use, and the features are very simple.

Cons

The integration is easy if you know what you're doing but it might be challenging for beginners.

“In general, it's a decent tool

Pros

It was very easy to integrate and the phone system works well overall.

Cons

The verification process took way too long, and there wasn't enough guidance along the way.

“Powerful system analyzer

Pros

I found the platform simple, intuitive, and fast when analyzing system data for specific job applications. It was clear and concise.

Cons

The first time I used the platform, I encountered an error that didn't explain what went wrong. Instead, it just provided an error code, which meant I had to consult our IT team to figure out what needed fixing. Thankfully, that was improved later but I worry there may be more issues like this in the future.

“Easy and affordable

Pros

What I liked most about Twilio was how easily it integrated with our systems. The setup was so easy and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes.

Cons

While this tool is mostly user-friendly, some advanced features have a steep learning curve. It took me a while to fully grasp everything, and I also think customer support could be faster in responding to inquiries.

“Very easy to use software

Pros

Once we set up this software, it's super easy to use for sending texts. It became a "set it and forget it" tool for us and just handled the texting through the API.

Cons

Setting it up was really complicated. There seemed to be multiple areas where I had to set up similar things, but they were different features. It took us weeks to get everything set up properly before we could start sending texts.

“A powerful SMS tool

Pros

It's a great platform for sending mass SMS blasts and reaching a wide audience.

Cons

The lack of support is a downside, and working with carriers can be a bit tricky.

“Feels necessary, but the pricing is quite high

Pros

It really integrates seamlessly with our system and their support team is very responsive.

Cons

It can be pretty expensive, and our customers have complained about the costs. Plus I've found some of the information online to be misleading.

“Excellent SMS Service

Pros

It offers great value for money and allows us to reach users worldwide with OTP messages. It's also easy to customize the message content and deploy instantly.

Cons

I found it a little confusing to add multiple numbers for different territories.

“Sometimes it's a bit confusing

Pros

This was one of the few options available for our needs in Hungary, and it worked really well.

Cons

We received programmable wireless SIMs and Super SIMs for IoT devices from our IoT partner, but these were migrated to Kore (another company that acquired Twilio's IoT products). While most functions can still be handled through Twilio, not all of them are and this wasn't clear until we ran into issues. We were redirected to Kore for support, but we were still stuck using different platforms to handle these products. The experience was complicated and technical, and the AI support was difficult to navigate if we needed to reach a human.

“It works really well

Pros

Twilio really pulls everything together. Once it's all set up, it works great.

Cons

Setting up was a real pain. There's a significant learning curve, and the user interface isn't friendly.

“Good communication software

Pros

It's great for customer communication and sending notifications.

Cons

The service can get quite expensive, but it might be worth it if you use all the features to their full potential.

“A critical tool for marketing ops, but tricky to set up

Pros

It's an essential solution for purchasing and using phone numbers, especially for our marketing operations.

Cons

The initial setup isn't super easy or simple.

“It's very easy to integrate

Pros

I absolutely loved Twilio when I used it. It was really easy to integrate.

Cons

If I had to pick a downside, it would definitely be the price.

“We can rely on twilio!

Pros

Twilio is simple to use and navigate. It's easy to find call and message records without any hassle.

Cons

I really wish there was a way to preview the content of messages without clicking into them. It's also frustrating that you can't open messages in a new tab, making it tedious to troubleshoot and review them.

“I do not recommend it!

Pros

There's nothing I dislike although the configurations can be a bit complex.

Cons

The configuration is highly complex and the support is terrible.

“Wasn't very effective in Canada

Pros

It's cheaper, but you risk losing many leads due to spam rejection so it's not the best option for lead calling.

Cons

It isn't ideal for Canada because around 70% of outbound calls are marked as spam, which causes us to lose leads.

“Incredible software

Pros

Everything but especially their support and the variety of connectivity options they offer.

Cons

Honestly there's nothing I dislike about it. The product is almost perfect!