Upzelo Reviews

“Flexible loyalty and memberships”

Pros

Although it was built with e-commerce in mind, it gives us the flexibility to run referral and loyalty programs for both candidates and clients, along with memberships for talent communities, all of which are essential to our business strategy.

Cons

I haven't come across any issues or concerns worth mentioning with this tool.

“great tool”

Pros

This tool has been incredibly valuable for our subscription-based business. It's helping us keep more customers and gives us much better insight into their feedback. On top of that, the team keeps improving the product, really listens to suggestions and actually implements them. Customer support has also been excellent.

Cons

Early on, not being able to filter by a custom date made tracking things harder than it should have been but they recently added that feature and we're really enjoying the new dashboard now.

“revenue growth”

Pros

We actually weren't out searching for a customer success platform at first but after seeing the description on Capterra, we got curious and booked a demo. That demo made it very clear where this fit into our existing software stack. Since getting it up and running, it has made a real difference in helping us grow our clients' businesses. We've seen a noticeable drop in churn and an increase in net revenue which has made the value of the software pretty obvious.

Cons

Getting started was very easy, from setup and activation to building audiences. The suggested customer exit surveys were especially useful and their support team was available the whole way through, from the trial period to full upgrade. It has helped us spend more time paying attention to and understanding our customers. At this point, it has become a core part of our team and supports both marketing and product development with the specific feedback it collects from every customer. Overall, it really does help reduce churn.

“Customer success game changer”

Pros

This completely changed how we manage customer success. We had the entire system up and running within minutes and within just a few days we had already seen our first saved customer because of it. The interface was a pleasure to work with during setup and the reporting consistently put the exact information we needed right in front of us as soon as we logged in.

Cons

A few of our retention flows are a bit more involved so they took some extra effort to set up correctly.