Ushur Reviews

Pros

Putting an application together feels almost effortless with this software.

Cons

Interface could offer more features and I would also like the option to write code directly within it.

Pros

Their work on the Salesforce adapter stood out especially because the team was able to customize a few functions to fit our needs in ways that should also help other Salesforce customers down the line. I was also really impressed by their natural language search capabilities. When the models are trained with the right sample data, it's easy to see the long-term potential and where this could go in the future.

Cons

There was a lot for our team to review, prioritize and deliver across the platform. Since we wanted to use as much of it as possible and move quickly, we had to spend quite a bit of time discussing things internally to make sure we were giving the team the right direction.

Pros

One of the best parts has been the support team. They're exceptional, respond very quickly every time and they can even tell us which numbers are mobile numbers when we don't already have that information.

Cons

We still can't see which members clicked to call us so when we need to send a reminder, we have no way of knowing who already responded.

Pros

For me it is really convenient to use. I can create simple, user-friendly workflows without needing to be a developer which makes the whole process much more accessible.

Cons

Honestly, I really haven't come across many downsides. The only real issue for me is not having enough time to build everything I want with it.

Pros

This software has made it easy to build workflows and engage healthcare users, including patients and providers so information can be gathered quickly and clinical services can be delivered in ways that support better care. Its HIPAA-compliant app helps create a more personal connection with users and makes it easier to take a patient-centered approach. Setting up workflows has also been simple because you do not need a formal coding background to understand how the process works.

Cons

Getting it integrated into an existing business setup has been a challenge and that has made it harder to share information across different platforms. While we would like to automate communication with systems like EHRs the software still needs extra support to make those integrations work properly.

Pros

Our IT team has been great to work with but the software still needs a lot of improvement before it really meets our team's needs.

Cons

Analytics dashboard needs to be improved and it would also help to have SMS templates available directly within the dashboard.

Pros

What makes this software stand out most is the support behind it. The team is incredible and really goes above and beyond to help whenever needed and to keep deadlines on track.

Cons

I would have appreciated more granular screen customization. With that level of flexibility, I could mirror my mobile app more closely and potentially use this in place of the mobile app.

Pros

It cuts down the amount of coding needed and handles both basic and more advanced use cases well.

Cons

The documentation is lacking which makes the learning curve steeper than it should be.

Pros

Working with a trained AI has been a really positive experience and I like the concept behind it. The interface is clean and easy to use and I didn't run into any bugs while using it. It also helped me focus more on putting my customer first.

Cons

Getting it configured exactly the way you want can require a certain level of skill.

Pros

Using it has been very easy and the flexibility to customize workflows is a big plus.

Cons

No issues at this point. So far, everything has been going well.

Pros

Connecting it with other applications works really well and the workflow modules are easy to use. It also makes it possible to roll out solutions quickly.

Cons

It still needs more font style and font type configuration options to better match different business requirements.

Pros

The range of features built into the platform has been really valuable, including image and video support, short links, analytics and more.

Cons

At this point, I don't have any complaints or dislikes. Thank you.

Pros

Designing the customer experiences we want on the it platform feels very easy. It really shows that the software was purpose-built to address the client experience gaps that older systems and manual processes tend to create.

Cons

Although the platform definitely supports the citizen developer approach, users still need to build up some technical skills if they want to create the more complex customer engagement experiences.

Pros

Getting started with this software was very easy and it has created a clear path to major improvements in Customer Service. It feels professional and the support team has been excellent.

Cons

Software has delivered on its technical commitments so I honestly do not have any cons to point out.

Pros

Auto scheduling is essential for our business and this software has really met that need well.

Cons

Some of the Salesforce integrations have been a little glitchy. I also cannot rotate between resources when scheduling so the same resource always gets the first appointment in an open time slot.

Pros

One of the best parts is how it works well for both easy use by business and marketing power users and more advanced, complex needs handled by development teams.

Cons

The platform is still evolving and its roadmap keeps changing based on market needs. Some features may not be available yet but the team moves quickly and often adds new capabilities based on user feedback.

Pros

Keeping our sales channel efficient is important to us and this tool helps by giving our sales reps and partners the information they need quickly.

Cons

I honestly have not found any real issues with the program so far.

Pros

The clear dashboard and easy-to-use layout made getting started much easier for me. Technical support has also been very helpful and the team is genuinely lovely to work with.

Cons

API documentation can be a little confusing at times so making it clearer would be helpful.

Pros

Setting up workflows is easy for me and I like being able to customize emails and text messages based on the person receiving them.

Cons

Setting up the integration was somewhat challenging especially when working with the API.

Pros

Once we got familiar with the platform, getting campaigns out became much faster. The drag-and-drop builder makes it easy to create, test and send bulk campaigns without much work.

Cons

We have had a few minor issues when running bulk API queries for analytics. Still the IT team has been very responsive to our feedback, quick to fix small problems and continues to add new features.