Velaris Reviews

Pros

Our Customer Success team now relies on this platform to stay organized and work more effectively. We get a clear day-to-day view, while the integrations bring data from other systems together for a full 360-degree view. Features like CallSense and AI Copilot help us handle everyday Customer Success work faster without losing quality. I really enjoy using those AI features. The scenarios and customizable health score are also favorites of mine. Overall, this has been a very useful tool for our team. I also want to mention our Customer Success Managers, who make the experience better by being friendly, empathetic, proactive, professional and knowledgeable.

Cons

Dashboard still has room for improvement. Some of the basic functions could also be refined and I think the Health Score could include more information. That said, it's clear the team is continuously improving the product and actively using customer feedback in development, you can really notice that.