Viafoura Reviews

“Smart comment moderation”

Pros

Bringing comments and live chats back to our websites finally became realistic thanks to this product's setup and moderation tools. We're a local media company publishing a large number of stories every day and we had previously stopped offering user conversations because we just didn't have enough time to manage them properly. With the combination of AI and human moderation, that changed. We still check user comments daily but without the proactive moderation this platform provides, we never would have relaunched. Another big plus is that the AI appears to improve over time especially as we manually correct or override its decisions.

Cons

At the beginning of the rollout, the AI moderation was still in its learning phase so we had to handle more moderation locally than we wanted. Over the last few months though, we've been able to reduce the amount of time we spend on it. It would also be nice to have a production-ready mobile app SDK.

“Reliable spam filtering”

Pros

Getting this up and running was easy and it works well across all the major platforms. Customer service has been helpful and quick to respond whenever needed. The spam filter is especially dependable and hardly ever misses anything.

Cons

There's not a lot of flexibility when it comes to customization or adding notes.

“Helpful insights and usability”

Pros

It's easy to use from a user perspective and as a product manager, I also get a lot of valuable insights out of it.

Cons

The move to V3 was challenging for us because we had built several custom features into our setup.

“valuable ban controls”

Pros

Even though we fortunately don't have to rely on it as heavily as some other sites probably do, the incremental ban feature has been incredibly useful for keeping order and maintaining a respectful tone in the comment sections of our news articles.

Cons

I really haven't run into anything that seems missing or causes any real problems.

“Flexible platform and support”

Pros

It's a flexible and highly configurable platform that makes integration easy in different ways, whether through the frontend, APIs or other options. On top of that, the customer service has been consistently good.

Cons

Administration application could probably be organized in a more user-friendly way although overall the software delivers the expected functionality with good quality.

“Better engagement and moderation”

Pros

One thing this tool really brings to our subscription-based business model is added value. It helps us drive higher reader engagement, grow subscriptions and improve retention rates. On top of that, it makes removing offensive or defamatory comments very simple. We're also able to maintain a healthier reader community, free from xenophobia and discrimination based on gender or origin since we can moderate comments and block inappropriate language.

Cons

I don't have any negative feedback about this software.

“AI-powered moderation”

Pros

The AI integration really aligned the comment moderation process and made handling reviews much more efficient.

Cons

Bulk comment moderation felt dull to use and the analytics dashboard was also awkward and could have offered more detailed insights.

“effective comment filtering”

Pros

Keeping non-approved comments out is really simple with this tool which makes moderation much more manageable.

Cons

Figuring out the return on investment isn't quite as easy so measuring its full value can take a bit more effort.

“Reliable partner and support”

Pros

Over the years, it has genuinely felt like a real partner to us. They've introduced several features tailored specifically to our setup and their customer support has consistently been excellent.

Cons

They've been a bit slow when it comes to delivering some of the newer products.