Virtual Waiting Reviews

“Fantastic waiting room control”

Pros

Having the ability to pause waiting room traffic has been incredibly useful especially when something goes wrong during major on-sales. It gives us much better control and the chance to sort issues out before they turn into a bigger problem for both our team and our customers.

Cons

A few of the features are fairly complicated and we're not always clear on what they actually do so it can be hard to know whether we should be using them. Because of that, we end up reaching out to support pretty often and it would really help to have more videos that are clearer and easier to follow.