VQ Online Reviews

“Reliable quota management”

Pros

Having VereQuest in place gave our team the quota management tools we were looking for and it has made QA coaching much more effective and meaningful for our contact center staff. I'd absolutely recommend VereQuest to any company that needs quality assurance or quality management support. We've also been with VereQuest for a long time and it's honestly hard to recall many situations where we ran into technical problems or downtime. That really speaks to how committed they are to delivering a dependable product with an outstanding uptime history.

Cons

It would be even better if the product included API functionality.

“Fast and user-friendly setup”

Pros

Using it feels easy, the interface is friendly and everything loads very quickly.

Cons

I'd still like to see more layout choices or at least an option to customize the profile.

“Simple call evaluation”

Pros

Evaluating our calls with this software is really easy which makes the whole process much more convenient.

Cons

The interface feels a bit outdated and I'd love to see more color options added to make it look more modern.

“Flexible QA customization”

Pros

One thing that works really well with this program is how precisely you can tailor your operations. In our organization, we use it for QA/QC and being able to customize the forms for evaluating specialists has been especially useful. That flexibility helps support proper development and keeps the evaluation process aligned with what we need.

Cons

The interface does feel a bit outdated compared with current design standards. A visual refresh would help make it look more modern and appealing.

“User-friendly review space”

Pros

One thing that works really well is how simple it is to use and there's plenty of space available to review performance properly.

Cons

Downside is that the interface feels a bit old-fashioned and not as dynamic as it could be.

“Quick reports and tidy workflow”

Pros

Using it has been really easy because everything feels well organized and the system lets you pull reports very quickly which is what I appreciate most about it.

Cons

What bothers me is that if you need to change something in a score after you have already worked on it, the system does not let you make corrections.

“Simple agent evaluation”

Pros

Keeping evaluations for different agents organized is really easy which makes the whole process very convenient to manage.

Cons

One annoying part is that it occasionally logs you out for a few minutes from time to time.

“Helpful call evaluation”

Pros

The part I appreciate most is the feature set for evaluating our tasks alongside calls. It's easy to use and makes the process easier to manage.

Cons

One area that could be improved is the setup for categories and adding users. The tool offers a lot of features but they have to be configured one at a time and adding each agent works the same way.

“powerful call center insights”

Pros

Anyone needing a full-featured way to monitor and analyze call center operations should definitely consider it. This call monitoring software comes with a strong set of tools that make it easier to evaluate agent performance, improve customer satisfaction and boost overall efficiency.

Cons

I genuinely love every aspect of the program.

“Helpful data exports”

Pros

Pulling data out to use in other reports is really convenient and works well.

Cons

It would be even better if it let you download a custom report that includes graphs and a quick AI analysis of the findings.

“Better results and admin control”

Pros

It helps deliver better results and gives you stronger control over administration.

Cons

At the moment, it can be a bit slow and sometimes logging in is difficult.

“effortless performance tracking”

Pros

Using it feels very easy and it works really well for tracking performance and handling evaluations.

Cons

One thing that could be improved is the level of detail. For example, it would be helpful if it also allowed us to upload recordings or images.

“Handy tools and simple workflow”

Pros

Getting started with it is easy and it comes with all the tools we need to get the job done.

Cons

Interface design could use a refresh and feel a bit more modern.

“convenient scoring and review access”

Pros

Entering evaluations is simple and I can always go back to review the scores I've given.

Cons

It sometimes closes on its own and then I have to wait about 5 minutes before I can use it again.

“easy coaching notes”

Pros

Having the notes section during call evaluations makes the whole process much more manageable and it's been really useful for coaching and guiding the team in a more effective way.

Cons

One frustrating part of call evaluations is that the system sometimes crashes and logs you out automatically which means you have to start the entire process over again.

“Fast QA reporting”

Pros

This program is very useful and fast and it really helps with submitting reports during the QA shift.

Cons

The program is simple to use and works very quickly making it easy to handle.

“Complete results workspace”

Pros

Sharing information and evaluation results is really easy which makes collaboration much more convenient.

Cons

I can't complain, it feels like a complete workspace.

“Reliable reporting”

Pros

Pulling data from completed jobs is really easy which makes putting reports together much more convenient.

Cons

It won't let you continue unless the filters at the top are filled in which can be a bit restrictive.