VSight Remote Reviews

“Powerful AR integrations”

Pros

Right from the start, the application has worked exceptionally well in every situation we've used it for. It comes with a wide variety of integration options which makes it very flexible. On top of that, it truly delivers real augmented reality functionality, not just in name.

Cons

One thing I'd change is the trial period. We requested a trial before buying and it would have been better if it lasted longer than 14 days.

“Helpful docs and clear demos”

Pros

Documentation is great and the platform works well overall. I also really like being able to point things out to customers with the arrow feature when presenting.

Cons

The customer login process could be better since it does not work properly on all mobile phones.

“fair pricing”

Pros

There's an app available and getting everything set up for each session is quick and easy. The pricing is completely reasonable and it's really useful that every session can be edited afterward and then properly saved.

Cons

One drawback is that the 3D models are not displayed very well since they only appear in black or white. It would be much better if the models could be imported directly from CAD.

“Handy tools beyond others”

Pros

Compared with platforms like Teams or WhatsApp, this one includes tools that those options are missing which makes it more useful for what I need.

Cons

What's still missing is a chat feature for mobile app users when there isn't an active call. It would also help a lot if the PC app could call or add a user directly on the mobile app.

“Reliable calls and translation”

Pros

Even when the internet connection is poor, the customer connection stays very stable. The translator feature is also really helpful when communicating with international contacts.

Cons

Getting into a meeting or starting remote access feels a bit tough because you have to click through several pages before sending the link. Since we use remote access for business cases, it would be much better to have a single central button for quicker access without switching between pages.

“easy remote collaboration”

Pros

The simplified layout makes it easy to navigate and being a cloud-based application is a big advantage. Working with rooms is useful and the video call quality is great. File sharing works well and being able to take control of the remote device to capture pictures is especially helpful. It's also quick to share call invitations and links to call content.

Cons

There have been a few stability problems on certain devices. At times, communication drops during calls and while the device sometimes reconnects, other times it needs a full restart. That said, the issue may be related to the device itself rather than the VSiight Remote app.

“Responsive team and support”

Pros

Working with this company has been very easy and they're always quick to respond when needed.

Cons

Connecting to the system from customer factory sites can be frustrating. It feels like it needs too much overhead and it doesn't perform very well when the signal quality is only mtwsT.

“Versatile features”

Pros

It's easy to use, comes with plenty of functions and the sales team provides good support.

Cons

The augmented mode doesn't perform very well and it tends to drain a lot of battery on mobile devices.

“Fast support and easy tools”

Pros

Getting started with it is easy and customer support responds quickly whenever help is needed.

Cons

As the product has grown quite a bit, it can sometimes feel difficult to navigate.

“Remote meetings that boost productivity”

Pros

Setting up remote meetings is quick, secure and simple. It helps companies stay connected with their teams in a fast and efficient way, cuts down on downtime and lets teams work more productively.

Cons

At times, it can be difficult to use. There are moments when the app does not sync properly with the device which makes it harder to work with and it is not as simple as it should be.

“Handy remote support”

Pros

Using it is very easy and it really helps us provide remote service support to our customers.

Cons

The software's performance is affected by the quality of the internet connection.

“great video calls and clean interface”

Pros

The image quality during video calls is really impressive and the system interface feels clear and user-friendly while using it.

Cons

It would be even better if it included integration with TeamViewer and WhatsApp.

“excellent quality”

Pros

Really practical and flexible to work with. The AR+ feature, image collaboration and translation option are all strong points.

Cons

No complaints at all. I'm satisfied with the overall package and it has proven to be a quality product.

“Reliable and secure”

Pros

Right from setup, the support was excellent and made the whole process easy. It integrated well with our business and the platform is user-friendly, secure and very powerful.

Cons

There's really nothing major to complain about overall. If anything, I'd just like to see more integrations with other software.

“Fast remote support setup”

Pros

No software installation is needed on either a mobile phone or a laptop and it's very simple to use. We were able to set up technical support sessions with several different countries in just a few minutes.

Cons

None. This application has met all of our needs for remote technical support.

“innovative and user-friendly”

Pros

It's the first time I've come across a solution this user-friendly that tackles such complex problems with such an advanced technological approach.

Cons

Adding CAD data integration could make it even better.

“Fantastic 3D and AR tools”

Pros

Working with 3D models in the software has been really enjoyable and the AR+ feature adds a lot to the overall experience. The language options are also a big plus and make the software more convenient to use.

Cons

I do wish the standard version included more icon options.

“Remote support that works”

Pros

Using this, we were able to cut maintenance costs across our production sites since our most experienced technicians can now handle breakdowns and incidents remotely while guiding the workers on-site. It has been a fantastic operational change and at this point it's hard to imagine our team ever going back to the old way of working.

Cons

In my opinion, the product could be improved with a bit more input from an experienced designer in a few areas.

“feature-rich!!”

Pros

Using it has been very easy from the start. The platform is stable, I haven't run into bugs, responses are quick and the onboarding process is simple. It also offers some unique features that make it stand out.

Cons

The design could use some work although the team is doing a good job and keeps improving it so there isn't much else to criticize.

“Powerful instant translation”

Pros

Right away, the instant translation feature proved to be extremely effective for remote assistance services. We chose this product because of its wide range of capabilities and how powerful those features are.

Cons

It comes with a lot of capabilities and we ended up using most of them.