Watermelon Reviews

“All customer chats together”

Pros

Having all conversations with my customers in one clear overview has been a huge plus. I can route every channel through it without hassle which means customers get a quick response every time and I save a lot of time for my other work. Since I also enabled a chatbot that was simple to set up, my customers still get answers even when I'm temporarily unavailable.

Cons

The mobile app could definitely be improved although they've already mentioned that an update is coming soon to address it.

“User-friendly chatbot platform”

Pros

This is a user-friendly chatbot platform that integrates well with other tools and systems. It has helped increase customer satisfaction and customers found the chatbot simple to use while getting assistance quickly. It's an excellent option for companies looking for a way to improve customer service.

Cons

At this point, I haven't come across any downsides and the product is continuing to develop at a fast pace.

“Real-time customer connection”

Pros

Being able to interact directly with my customer base has been really valuable. It's nice getting to know clients better and I can deal with issues as they come up in real time.

Cons

At times, there's a lag in communication. Being able to fully understand customer needs in real time is really important so that delay can be frustrating.

“simple setup”

Pros

Right from the implementation phase through everyday use, the software has been very user-friendly. The implementation consultant, training academy and responsive customer service have all been excellent which makes it a really strong fit for our organization.

Cons

Every now and then, a few small bugs show up in the software. They're very minor though and they always get handled and fixed quickly.

“organized and easy to use”

Pros

This platform is user-friendly and well organized. It's also simple to adjust the chatbot for different kinds of questions.

Cons

From what I've seen while using it, I haven't come across any drawbacks with the software yet.

“great support”

Pros

It is extremely user-friendly, both during implementation and in day-to-day use afterward. The implementation consultant, training academy and excellent customer service make it a very good fit for our organization.

Cons

Every now and then, a few minor bugs show up in the software. They are always very small issues though and they get addressed and resolved quickly.

“Fast chatbot setup”

Pros

Setting up a chatbot is unbelievably easy. Even someone with no prior experience can learn it in about fifteen minutes and build a well-structured chatbot without much trouble. The whole platform is very simple. During the onboarding period someone from IT walks you through everything, explains all the details and shows exactly how it works. After that, you can start building on your own and whenever questions come up, their team is always there to help.

Cons

There are a few minor things, like changing the answers of multiple-choice questions after they've already been added. To adjust an earlier question, you first have to remove all the follow-up questions that come after it. That said, this has already been reported and the IT team is currently working on it.

“User-friendly and well supported”

Pros

The software is very user-friendly and I've had great support from the IT team whenever needed.

Cons

I haven't come across any downsides. They keep making continuous improvements to the software so it's only getting better.

“Efficient chatbot insights”

Pros

We've been pleasantly surprised by how efficient the chatbot is especially when it comes to spotting mismatches. It helps us understand our customers better and makes the chatbot feel more natural and spontaneous in conversations.

Cons

One thing that's missing is the ability to search or filter chatbot conversations. We've built up a large number of chats and right now the only way to find a specific one is by scrolling through everything endlessly.

“Quick to learn and improving”

Pros

I think you don't need any complicated user training to start working with it.

Cons

Not everything we hoped to do is possible yet right now. But thankfully, the product is being developed further at a fast pace.

“Clear and improving”

Pros

It's a very pleasant, clear and well-organized program that's simple to use and it keeps getting better with every update.

Cons

The program does improve with every update which means there are fewer and fewer things left that could really be considered "bad."

“flexible customization”

Pros

Getting this up and running was easy and it's also simple to customize based on what we need.

Cons

At this point, I haven't run into any drawbacks. Up to now, the software has been meeting our needs well.

“Promising start with potential”

Pros

I'm still exploring it and while the occasional bug does pop up ,), I'm continuing to discover what it can do.

Cons

I'll have more to share once the official launch happens ,)

“Flexible service conversations”

Pros

Being able to quickly adjust conversations so they match the service you want to offer at that particular moment is really valuable.

Cons

Setting up the conversations can be difficult at times but the support from the customer success managers is excellent.

“Fantastic chatbot”

Pros

Out of all the chatbot tools I've worked with, this one is by far the most user-friendly. The dashboard is designed in such a clear way that you don't need any programming knowledge to build your chatbot. It also works flawlessly alongside other colleagues in the department. In our case, the chatbot handles the simpler questions which gives team members more time to focus on requests that need a more personal touch. Whenever I have questions about the tool, a support agent responds politely and quickly. To me, it's also the most well-organized platform since multiple customer service channels come together in one single dashboard.

Cons

At the beginning, it took a little getting used to. Since then though, the platform has gone through a redesign and turned into an excellent tool.