
Barracuda CloudGen Firewall Reviews
Total 14 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars43%
3
Stars7%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Mario L.
Small Business, 1-10 employees
“offers wide variety of products!
Pros
The product range is fantastic and there's always the perfect size for whatever I need.
Cons
The price feels a bit steep for what you're getting with a particular model.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Tejveer S.
Mid Market, 101-500 employees
“Integrates smoothly with other tools
Pros
The future of networking is here and it's taking our infrastructure to the next level. This solution provides the most secure protection against cyber threats and the evolving threat landscape. Performance has been boosted while deployment costs dropped significantly. What really stands out is the Zero Trust model, ZTNA keeps our data and resources locked down tight. Implementation was smooth. As an admin who uses this daily, I appreciate how well it integrates with our other tools. When issues arise, customer support is both responsive and technically knowledgeable.
Cons
I can't think of anything negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dayal P.
Enterprise, 500+ employees
“Never lets me down :)
Pros
I find this cloud solution really simple to manage. The scalability and flexibility it offers are exactly what we needed for our growing business. What really stands out are the advanced security features. The threat intelligence and firewall capabilities give me peace of mind against various threats. Remote and branch office users have noticed a significant boost in performance and overall experience. The centralized dashboard makes policy management easy and I can't complain about the customer support as they've been responsive. API integration with other products is smooth. As an admin, I'm constantly using this tool and it never lets me down.
Cons
Nothing really bothers me about this software. I'm pretty satisfied with how it performs overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 51-100 employees
“Works for all our workloads
Pros
I'm happy we can establish zero trust across all our workloads whether they're on-premises or in the cloud.
Cons
The dashboard could definitely use some work to make it more user-friendly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kanishk M.
Mid Market, 101-500 employees
“amazing solution!
Pros
The capabilities are really impressive and I love how all the next-generation technologies work flawlessly together. It's an amazng solution overall.
Cons
I can't really find anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarath M.
Enterprise, 500+ employees
“User-friendly software
Pros
The security features really stand out and I appreciate how user-friendly everything is
Cons
The pricing for this service runs higher than other options I've looked at
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Reinout P.
Enterprise, 500+ employees
“API-based management
Pros
Feels easy to use and the API-based management is a nice touch. For anyone looking to move to the cloud, this makes deployment pretty simple.
Cons
At first, the API was missing some features but they improved it as they moved forward to version 9.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Josh B.
Mid Market, 101-500 employees
“Reliable platform
Pros
I'm really impressed with the SSL VPN functionality. It's been very reliable and convenient.
Cons
Nothing comes to mind and I'm pretty satisfied with everything so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 101-500 employees
“Provides on-premise and cloud options
Pros
Appreciate having both on-premise and cloud options with centralized management through the control center. They were among the early adopters with Azure integration about 8 years ago which shows their forward-thinking approach.
Cons
Haven't really found anything to complain about with how we use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John C.
Mid Market, 51-100 employees
“highly responsive team
Pros
I've found that the firewalls function really well together as an ecosystem letting me manage multiple devices from one central location. The single pane interface makes everything simple. Setting up new firewalls has become pretty easy. Their customer support team responds quickly when I need help. We've been running several CloudGen Firewalls for some time now and they've adapted well as we transitioned from the virtual Covid environment to our current live and hybrid event setup.
Cons
The interface is powerful but a bit confusing. They really need to overhaul the workflow and how everything operates to make it easier to learn.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Venugopal Reddy G.
Enterprise, 500+ employees
“Easy to use web application
Pros
The web application is easy to use and covers every category I need to work with.
Cons
For certain areas, it might feel a bit complicated at first though it's manageable once you get the hang of it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Anonymous
Enterprise, 500+ employees
“Impressive capabilities
Pros
Has been a game-changer for our online security needs. The flexibility and strength it provides for protecting company information is impressive. I love how it uses cloud technology to keep everything secure while connecting various security tools. Remote device connections feel much safer now and the protection level is powerful without being complicated to manage. For any business in today's digital landscape, this platform really delivers on security.
Cons
The connectivity problems drive me crazy. It keeps dropping out when I need it most. The settings menu is confusing and hard to use which makes everything take longer than it should.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Enterprise, 500+ employees
“Powerful security features
Pros
The security features are powerful and handles our data protection. I appreciate how flexible and simple the cloud-based platform is. What really stands out is its scalability. It grows alongside our business needs without any issues. The integration with other Barracuda products works well which is a huge plus. Customer support has been solid especially for FAR-related issues and their chatbot on the website actually helps resolve quite a few problems on its own.
Cons
Sometimes their maintenance or support team takes long to provide solutions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Daanish S.
Small Business, 11-50 employees
“Complex firewall admin interface
Pros
Setting up VPN access for remote workers to reach our on-site systems was not hard. The multi-factor authentication feature adds a nice layer of security that I really appreciate.
Cons
The firewall admin interface is pretty confusing to work with. You have to click through way too many screens just to get basic tasks done.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6