Conetrix

CoNetrix Reviews

Claimed

Claimed

Total 14 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

79%

4

Stars

21%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Mid Market, 500+ employees

4.0

“modules link very smoothly”

Pros

Using several of Tandem's modules together is where the platform really shows its value. Each module is good on its own but the real benefit comes when they connect, policies feeding into risk, risk tying into business continuity planning and everything working together in a more complete way. It's also reassuring that if something is missing, you can submit suggestions and Tandem genuinely seems to consider that feedback on a regular basis.

Cons

Once you're using the full set of modules, it can sometimes be unclear where certain tools or pieces of information live because the modules share data, overlap and pull from one another.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Banking, 101-500 employees

5.0

“solid modules”

Pros

It's various modules are solid on their own but they really shine once you turn on more than one. The way the policies feed into the risk side and how that risk information then flows into business continuity planning (and the related workflows) makes the whole setup feel connected and useful rather than just a collection of tools. If there's a feature you're missing, you can send a suggestion and it regularly follows up and factors those requests into ongoing updates.

Cons

With all the modules enabled, figuring out where specific information or tools live can get a bit confusing. Since the modules pull from each other and overlap in what they display, it's not always immediately clear which screen or feature to use for a given task.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

JJ
Jeanine J.

Banking, 101-500 employees

5.0

“useful training videos”

Pros

The overall setup feels simple and the training videos are a big plus. They make it much simpler to get oriented and start using the platform without a steep learning curve.

Cons

Integration can get tricky at times. It's also easy to lose track of what each update changes across the different modules and occasionally it's not that simple to locate the specific info you're looking for in the help/information area.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

DS
Darin S.

Banking, 101-500 employees

4.0

“centralized vendor management”

Pros

CoNetrix pulls vendor management, BCP and the related policies into one place which makes it much less scattered than juggling multiple tools. Having everything under the same workflow helps keep teams aligned and reduces the back-and-forth when updates are needed.

Cons

Getting started takes quite a bit of manual data entry. You spend time entering the initial setup details before everything starts to run the way you want.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

YW
Yanique W.

Government Administration, 101-500 employees

5.0

“very user friendly interface :))”

Pros

This tool feels really user friendly and it actually helps me locate what I need without constantly wandering around the site. The interface also looks great which makes using it more enjoyable and easy.

Cons

Downloading it on my phone took a while and the initial setup also required some patience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Financial Services, 101-500 employees

5.0

“Optimized vendor management and compliance”

Pros

It has quickly become a really useful tool for us because it has simplified our vendor management process. The shift toward better efficiency and stronger compliance has been noticeable and the overall payoff makes it a solid investment.

Cons

Since CoNetrix is mainly built for banks and credit unions, a few parts don't fully apply to our setup because we're not a bank or credit union.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

WP
William P.

Banking, 101-500 employees

5.0

“working with this has been a great experience”

Pros

Working with this has felt really positive, mainly because the support team actually responds. Whenever I send a question or reach out for help, I get a reply within a reasonable timeframe and they genuinely back me up in getting things done.

Cons

There are a couple of features that would benefit from more customization options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Banking, 11-50 employees

5.0

“strong cybersecurity modules for banks”

Pros

The risk assessment, business continuity and cybersecurity modules have been especially valuable and quick to put into use for our bank. On top of that the Additional Resource training videos have turned out to be really handy for onboarding and ongoing employee training so people actually have something practical to follow.

Cons

We haven't come across any real downsides using this.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MM
Mandi M.

Financial Services, 101-500 employees

5.0

“points out what gaps need attention”

Pros

Policies module does a huge amount of work for our organization if we didn't have it, it would realistically take an extra full-time employee to handle everything. With it, I can quickly add new guidance and immediately see how those updates impact our existing policies. It also makes it simple to check what's already covered and what gaps still need attention. Without the module, we'd be stuck assigning someone to review all new guidance and figure out what actually applies to our org which would effectively require another FTE.

Cons

One thing I'd change, I wish the policies module included a view-only mode, similar to the BCP and removed the ability to download the documents.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GC
Gabi C.

Banking, 11-50 employees

5.0

“highly customizable module integration”

Pros

What stands out to me is the different modules connect together. Everything feels geared toward fit and I especially like how nearly all settings are customizable to match how our company operates.

Cons

No real complaints on my end. I'd just prefer to get more updates when an enhancement request is submitted but overall the experience has still been perfectly fine.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Banking, 101-500 employees

5.0

“great for risk assessment”

Pros

The support team goes beyond just preparing the organization for the exam, it also helps set up a working environment where you can implement practical processes for assessing risks, securing data and maintaining business continuity.

Cons

If anything could be improved right now, I'd suggest adding the option to manage multiple contacts when assigning questionnaires for policies in it or when setting up document request items during an audit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Banking, 101-500 employees

5.0

“covers everything we might need”

Pros

It is impressively comprehensive, covers a lot of ground and feels like a truly complete solution. What really stands out is that it's kept current through ongoing updates and revisions especially when regulations change. It also seems to incorporate feedback from users so new requests and suggestions actually make their way into improvements over time.

Cons

Honestly, nothing negative comes to mind about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BB
Barry B.

Financial Services, 101-500 employees

4.0

“makes it easy to manage all that we need to”

Pros

This brings everything necessary together into a single platform which is genuinely valuable. All the different pieces feel connected instead of scattered so it's easier to navigate and manage everything from one place.

Cons

A few functions within the BCP section allow users to submit content and that opens the door to unwanted entries. It would be better with tighter control over who can submit and what's allowed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

CE
Cody E.

Commercial Real Estate, 101-500 employees

5.0

“very simple to navigate”

Pros

I found it to be fairly simple to navigate and there are plenty of resources if you want to learn more about the tool. Generating reports isnt difficult either which makes it easy to turn what you're working on into something shareable.

Cons

Aside from one of the search options, there isn't much else to explore. Also, the search requires you to be very specific about the vendor you're looking for.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9