DataDome Reviews

Pros

Overall, the software works reliably and does what it's supposed to do.

Cons

In my opinion, it still hasn't fully reached its potential yet.

Pros

We use DataDome for vulnerability scanning and website security, and overall the results have been satisfying. It has been working well for us, even though a bit of spam traffic still comes through from time to time, which is manageable.

Cons

A small amount of spam traffic still gets through, and occasionally we also see spam form submissions. That said, I understand spammers always find new ways around systems, and I'm confident future updates will help address these issues too.

Pros

As API attacks became more complex, our team had a hard time keeping up with protection. After putting this product in place, there's very little we need to handle manually. The AI and threat intelligence have been outstanding, and the reporting has also kept the business side very happy.

Cons

From both an operations and administrative standpoint, there really haven't been any major downsides with this product.

Pros

Since putting DataDome BOT protection in front of our CDNs, we've seen a major drop in bot traffic, which has translated into noticeable bandwidth and infrastructure cost savings. Their support team has also been very attentive and quick to respond, and we usually hear back during our Australian East Coast business hours. The management portal feels user-friendly and is easy to move around in. Setting up rules is simple, and whenever something more advanced has come up, the support team has helped us put together custom rules. We've also cut costs further by using one DataDome instance across multiple domains and applying the same blocking rules across all of them.

Cons

There's very little to complain about. The only thing we're still waiting on is the ability to make API requests to DataDome directly from our SIEM tools, like Splunk, to enrich IP data without needing a custom workaround out of the box.

Pros

Connecting everything was hassle-free, and the onboarding help was excellent. DataDome has been effective from day one, keeping our content protected and helping stabilize server load. Their support team is very responsive, and overall we've built a really positive relationship with DataDome.

Cons

One thing that would help is having more detail in the reports about who is behind certain IP addresses.

Pros

Implementation was easy, and now the whole process runs automatically.

Cons

The rate limiter could be refined to work in minutes or seconds, with an option for crawl delays for well-behaved or commercial bots. Other than that, there's really very little to complain about.

Pros

Getting this up and running with our CDN, Cloudflare, was incredibly easy, and the platform has been very simple to use overall. False positives have been minimal to the point of being barely noticeable. The admin side is especially user-friendly, and that really stands out when you compare it with competing products. On top of that, the reporting tools and dashboards are excellent, and the available integrations and APIs add a lot of value.

Cons

Honestly, there has been very little not to like about the product. DataDome's support has been excellent and very responsive, though I would still prefer to see shorter response-time SLAs documented on paper, just to have that extra reassurance if needed.

Pros

Between the flexible toolset and deployment options, the reporting capabilities, responsive support, and clear pricing, this software has been a very positive experience.

Cons

There's nothing major to complain about. The only thing that could make it even better would be having more engineers available in the US time zone.

Pros

Having both client-side and server-side detection is a big plus. The dashboard packs in a lot of useful information, and the technical team really knows their stuff, they were fantastic to work with. Compared with other products in this category, which are outrageously expensive, DataDome was by far the most reasonably priced. We even brought in a scraping expert to adversarially test several bot mitigation tools like PerimeterX and Radware, and DataDome performed just as well as, and in some cases better than, options that cost 10 times more.

Cons

A lesson we learned the hard way is that bot protection tools are very good at stopping basic scrapers crawling the web, but they are much less effective against targeted attacks. If someone is running a Headless Chrome bot with built-in evasion tactics enabled, such as puppeteer-extra-plugin-stealth, and making even basic attempts to imitate real user behavior, they can get past pretty much any bot protection platform out there, including DataDome, if that is the only layer you rely on. In our case, the only way we were able to effectively stop bots was by pairing DataDome with custom rules in our own stack, like rate limiting and account flagging.

Pros

Using it has been very easy from the start. The platform is simple to work with, deployment doesn't take much effort, and the configuration process is clear and uncomplicated.

Cons

Something that feels lacking is better visibility into attack traffic, especially detailed information such as request headers. It also doesn't offer captcha-less detection, and the pricing feels quite expensive.

Pros

DataDome delivers a ready-to-use solution that's simple to integrate for real-time bot detection, which helps keep our service protected. The dashboard is also flexible and user-friendly, making it convenient for us to review and monitor our data.

Cons

One thing that would help is having an alert when we're getting close to using up our monthly quota, so we can manage it more proactively.

Pros

The availability and quick response from DataDome support, along with the technical team, has been a real plus.

Cons

Many bots still aren't detected by the DataDome solution during major launches. It's also hard to find the right balance between blocking all bots and still allowing legitimate customers through.

Pros

One thing that really works well in DataDome is the header enrichment feature. It's a clean, elegant way to bring bot traffic data into our own server logs and analytics tools, and it made that part of the integration very easy.

Cons

Downside is that the technical documentation doesn't fully cover everything the platform can do, so you end up leaning on the support team when you need more detailed guidance.

Pros

What we appreciate most is that it's basically set-and-forget. Once everything is configured and running, users barely need to interact with it aside from occasional whitelist management and similar small tasks.

Cons

Nothing to complain about, though it would be nice to see a partnership with AWS so DataDome could provide this kind of protection directly at the AWS Load Balancer level.