ManageEngine Endpoint Central MSP Reviews

“solid on-premise and cloud control

Pros

I've used both the on-premise and cloud versions and it's a reliable solution for maintaining control and visibility over both your company and clients. It really helps streamline operations and ensures everything stays on track

Cons

The pricing is based on users, extra features, and multi-language support. I'd really appreciate a dedicated learning portal and tighter integration with other ManageEngine apps.

“Great device management and integration

Pros

It offers comprehensive device management, strong automated patching, and a centralized dashboard. It also integrates well with other ManageEngine products like Service Desk Plus MSP.

Cons

There are a few limitations for smaller clients and sometimes the error messages could be clearer. That said, the support team is always very helpful.

“best for updates

Pros

It's the best product I've used for managing both Microsoft updates and third-party applications.

Cons

I don't have any major complaints. I would just prefer the option to pay monthly instead of annually.

“easy to learn and use

Pros

In my experience, it's easy to learn and use. ManageEngine is a powerful tool that delivers a wide range of everyday solutions and there's plenty of helpful documentation available.

Cons

Occasionally, small bugs can get in the way but the support team is quick to address them.

“excellent cloud version

Pros

The cloud version is excellent and remote support for my clients has saved me both time and money.

Cons

Nothing so far, I'm still getting familiar with the patches and vulnerabilities features.

“smooth to deploy

Pros

Endpoint Central MSP is easy to deploy and packed with features, making it a powerful tool for efficiently managing multiple clients.

Cons

The cloud version is still missing a few features that the on-premise version has but they're making steady improvements.

“User-friendly & powerful

Pros

It's user-friendly and a powerful way to manage all our customers endpoints.

Cons

I believe the cost is a bit steep, especially considering the task of managing all our customers endpoints. It feels like we're paying more than what it offers in return.

“Top-notch browser security

Pros

The browser security features in ManageEngine are top-notch.

Cons

once we ran into an issue where a URL couldn't be restricted in private browsing mode.

“efficient multi-customer dashboard

Pros

Managing endpoints for multiple customers from a single dashboard is efficient and saves a lot of time.

Cons

We haven't had any problems yet. The data center and disaster recovery setup for MSPs seems a little complexbut it hasn't been a bad experience.

“Great endpoint details

Pros

ManageEngine does a great job collecting detailed information from endpoints, from general maintenance to capturing every small detail effectively.

Cons

It's a great tool, but I'd recommend the cloud version over on-premise for better scalability, easier management, and less maintenance.

“Impressive MsP platform

Pros

I'm really impressed with how well the MSP platform handles the management of individual customers.

Cons

Not much to say. Everything is perfect. It's the best platform I've used.

“Quick effective support

Pros

The support team is quick to respond and provides effective solutions.

Cons

Nothing really. Maybe just keep improving the software over time.

“Centralized management hub

Pros

I think the centralized management hub is the best feature as I no longer need to switch between different servers and tools to get things done. I love the dashboards and how easy it is to visually find exactly what I need without digging around every time.

Cons

The cloud version has its advantages, but I'm not sure they outweigh the benefits of the on-premise solution. The cloud offering still feels limited in some ways.

“easiest to use but patch UI could improve

Pros

This might be the easiest solution to use and it works perfectly for our needs.

Cons

Patch management interface could be better.

“Flexible deployments

Pros

I appreciate the flexibility to customize deployments and the support has been great.

Cons

Although there's a large catalog of software available, some of our specific applications aren't listed so we have to find workarounds to deploy them.

“Very user-friendly, no complaints

Pros

It's a very user-friendly product, just a few clicks let you deploy software, run updates, or pull detailed device information. Everything is displayed clearly and can easily be exported to Excel or PDF.

Cons

Nothing! it's a great product and much more user-friendly than competing tools!

“Full control over environments

Pros

It gives us full control over our Windows and Linux environment and works great for managing a large number of diverse devices. Automated patch management saves our team time and helps keep everything secure and up to date.

Cons

The individual modules can get a bit expensive.

“useful inventory tracking

Pros

The inventory tracking, custom reporting and patch management overview are especially useful.

Cons

Hardware inventory, remote access and mobile device enrollment work really well.

“Automates tasks effectively

Pros

It's well-suited for managing large numbers of mobile and desktop devices. Automating tasks like patch management and software updates saves time and reduces manual work.

Cons

There are some limitations when trying to customize certain features for our organization's specific needs.

“smooth all-in-one system

Pros

It is a smooth-running system where you can locate all your machines and handle patching, software deployment, updates, and more, all in one place.

Cons

The main issue we've noticed is that sometimes a machine shows as offline even when it's online and we have to restart it to get it recognized again