NordVPN Reviews
Total 14 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars21%
3
Stars7%
2
Stars7%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Health, Wellness and Fitness, 1-10 employees
Less than a year
“My favorite VPN”
Pros
I've tried a bunch of VPNs before but this one has been my favorite. The setup and day-to-day use are really simple and the pricing feels affordable without skimping on features.
Cons
When my Wi-Fi gets a little unstable, the connection can drop sometimes. Still, it comes back pretty quickly so it hasn't been a major issue for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Accounting, 11-50 employees
More than a year
“solid privacy protections”
Pros
The thing I liked most about it is that it delivers a fast, dependable connection along with solid privacy protections. The app layout is simple to navigate so switching things up doesn't feel like a chore. Connecting to servers in different countries was quick and my browsing speeds stayed consistently good during everyday use.
Cons
Pricing can be a bit high once the promotional rate runs out which surprised me a little. A few servers sometimes got slower than expected and on occasion I had to reconnect to get things back to normal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Networking, 1-10 employees
Less than a year
“No phone support”
Pros
I didn't have a good experience with it at all. I'm switching back to a provider that offers real HUMAN support agents, plus a standard 800 number I can call and talk to when something goes wrong.
Cons
There's no customer service phone number for a live agent and the website felt pretty confusing. After I paid to renew my subscription, I couldn't figure out how to activate the renewal which was frustrating because I expected that part to be simple.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Workforce Management, 1-10 employees
Less than a year
“Unstable and expensive ”
Pros
Service itself is good, but getting a stable connection hardly works
Cons
unstable and too expensive
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
7
Computer & Network Security, 500+ employees
Less than a year
“Friendly dashboard”
Pros
The dashboard feels really user-friendly and the connection goes through in about a second. Once I'm on, my internet speed doesn't noticeably drop so streaming and browsing stay consistent. Overall it's a strong value for the price.
Cons
Even when the VPN is active, it still seems possible to get detected. Also, the app interface feels a little overcrowded with extra features that aren't always necessary.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 51-100 employees
Less than a year
“Versatile device support”
Pros
You can install it on a bunch of devices, smart TVs, phones, computers, Firestick and more which makes it pretty convenient if you use multiple screens at home. It also lets you connect to servers in almost any country I've tried so switching regions hasn't felt limiting.
Cons
One thing that keeps getting in the way is the smart TV app automatically logging out. When it happens, you have to go through a long 2-step verification process just to get signed back in and it's honestly more annoying than it should be.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
Less than a year
“Suited for personal use”
Pros
There are tons of countries available which has been really handy for my work when I need to test Geo Blocking and region-specific access. The anonymous IP option is also a big win since it helps obscure traffic and gives better privacy while testing. On top of that, the introductory pricing offers are a solid reason to try it out without immediately committing to higher costs.
Cons
I wouldn't choose this for anything corporate since it's more of a personal security/testing tool in my setup. I'm also a bit unsure about what the renewal pricing will look like because I might end up stopping after the introductory offer period if the costs jump too much.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Financial Services, 101-500 employees
Less than a year
“widely available”
Pros
What I really enjoy is how widely it is available across different countries. Even within larger regions, you can pick a more specific city which makes the VPN feel unusually detailed for location-based connections. The interface is also very user-friendly, browsing the world map and choosing the country you want is simple and hitting "connect" brings strong performance almost right away. Once you're connected, it assigns an anonymized IP address which is a big plus for staying private online.
Cons
The only part I'm least happy with is the renewal pricing. If you originally signed up using a discounted offer, the renewal cost jumps quite a bit and that increase can be hard to justify. Still, I don't really have any major complaints beyond that since it doesn't come with a learning curve and makes it easy to protect yourself online.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
Less than 6 months
“Trustworthy VPN for travel”
Pros
It feels genuinely solid and dependable and it also meshes really well with other Nord products if you're using their ecosystem. It's one of those services that's talked about a lot and a bunch of well-known content creators on YouTube consistently recommend it as a practical choice especially when you're traveling abroad or trying to stay safer on public Wi-Fi. I also appreciate the extra sense of security it gives while browsing and when I'm entering passwords or other sensitive info online.
Cons
The free trial is helpful but the wording could be clearer that it's tied to the yearly subscription. On top of that, the heavy discounts can make it harder to judge the actual long-term price though I get that it's mostly a marketing strategy.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Facilities Services, 500+ employees
More than a year
“useful Threat Protection feature”
Pros
I've been using it for a while and the best part is that I barely have to think about it day to day. I mainly rely on it when I'm traveling to connect to secure sites back home. The speeds are solid enough that I don't notice any buffering and the "Threat Protection" feature is a genuinely useful extra, it helps block those annoying pop-up ads while I'm browsing.
Cons
app's interface can feel a little packed with extra features I don't end up using. Also, every so often I need to change servers because certain banking pages or Gmail flag the VPN as suspicious.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Outsourcing/Offshoring, 1-10 employees
Less than a year
“Fast location switching”
Pros
Really enjoying how quickly I can get the VPN running, with a ton of different location options to pick from. Once it's on, I can switch where I'm connecting without much hassle which has been great for both work tasks and personal streaming.
Cons
That said, there are a few times when it doesn't behave properly, my connection can slow down significantly and the internet feels sluggish. Since I rely on it for both work and downtime, those moments are definitely annoying.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Facilities Services, 11-50 employees
Less than a year
“simple VPN setup”
Pros
I really like how simple the whole thing is. Once the app is installed, I just launch it and hit the connect button, no digging around or dealing with complicated settings. It's the kind of VPN experience where you know exactly what to do right away which is exactly what I wanted.
Cons
Only a couple of small negatives come to mind. The main one is that it logs me out fairly often so I end up signing back in more frequently than I'd like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Management Consulting, 1-10 employees
Less than a year
“Fast connection, occasional site blocks”
Pros
It makes it really simple to connect and secure your internet connection, clicking to get started is all it takes. Pricing is also a solid value though it took a while to track down the voucher/subscription combination that landed on the lowest monthly rate. After that was sorted, billing went smoothly with no issues and the app runs as expected right out of the box. The interface stays user-friendly and since I've never needed to reach customer support, that definitely suggests the setup and daily use are well thought out.
Cons
Where it gets annoying is the occasional speed drop on some connections, plus VPN blocking from certain websites or tools. It also means you need to stay aware that you're using a VPN, if a site or app behaves unexpectedly, you often end up disconnecting to finish what you were doing and then reconnecting afterward. The new timed pause option helps with this but the underlying friction can still pop up.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than a year
“Strong protection from harmful sites”
Pros
I'm not super tech-savvy with this kind of thing but I feel confident using it to handle the essentials and keep me protected from risky or harmful websites.
Cons
Because I'm not fully fluent in how backdoors could be used to collect data for malicious purposes, I don't always understand every detail of the technical side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8