Total 14 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

21%

3

Stars

7%

2

Stars

7%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

KC
Kaycee Cheng

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“My favorite VPN”

Pros

I've tried a bunch of VPNs before but this one has been my favorite. The setup and day-to-day use are really simple and the pricing feels affordable without skimping on features.

Cons

When my Wi-Fi gets a little unstable, the connection can drop sometimes. Still, it comes back pretty quickly so it hasn't been a major issue for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AM
Alex Mungai

Accounting, 11-50 employees

More than a year

5.0

“solid privacy protections”

Pros

The thing I liked most about it is that it delivers a fast, dependable connection along with solid privacy protections. The app layout is simple to navigate so switching things up doesn't feel like a chore. Connecting to servers in different countries was quick and my browsing speeds stayed consistently good during everyday use.

Cons

Pricing can be a bit high once the promotional rate runs out which surprised me a little. A few servers sometimes got slower than expected and on occasion I had to reconnect to get things back to normal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

FP
Frank Perry

Computer Networking, 1-10 employees

Less than a year

2.0

“No phone support”

Pros

I didn't have a good experience with it at all. I'm switching back to a provider that offers real HUMAN support agents, plus a standard 800 number I can call and talk to when something goes wrong.

Cons

There's no customer service phone number for a live agent and the website felt pretty confusing. After I paid to renew my subscription, I couldn't figure out how to activate the renewal which was frustrating because I expected that part to be simple.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

B
Bilal

Workforce Management, 1-10 employees

Less than a year

3.0

“Unstable and expensive ”

Pros

Service itself is good, but getting a stable connection hardly works

Cons

unstable and too expensive

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

4

Functionality

7

A
Anonymous

Computer & Network Security, 500+ employees

Less than a year

5.0

“Friendly dashboard”

Pros

The dashboard feels really user-friendly and the connection goes through in about a second. Once I'm on, my internet speed doesn't noticeably drop so streaming and browsing stay consistent. Overall it's a strong value for the price.

Cons

Even when the VPN is active, it still seems possible to get detected. Also, the app interface feels a little overcrowded with extra features that aren't always necessary.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

LC
Lance Calleberg

Information Technology and Services, 51-100 employees

Less than a year

4.0

“Versatile device support”

Pros

You can install it on a bunch of devices, smart TVs, phones, computers, Firestick and more which makes it pretty convenient if you use multiple screens at home. It also lets you connect to servers in almost any country I've tried so switching regions hasn't felt limiting.

Cons

One thing that keeps getting in the way is the smart TV app automatically logging out. When it happens, you have to go through a long 2-step verification process just to get signed back in and it's honestly more annoying than it should be.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

PB
Peter Blackett

Hospital & Health Care, 500+ employees

Less than a year

5.0

“Suited for personal use”

Pros

There are tons of countries available which has been really handy for my work when I need to test Geo Blocking and region-specific access. The anonymous IP option is also a big win since it helps obscure traffic and gives better privacy while testing. On top of that, the introductory pricing offers are a solid reason to try it out without immediately committing to higher costs.

Cons

I wouldn't choose this for anything corporate since it's more of a personal security/testing tool in my setup. I'm also a bit unsure about what the renewal pricing will look like because I might end up stopping after the introductory offer period if the costs jump too much.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

CT
Cameron Thompson

Financial Services, 101-500 employees

Less than a year

5.0

“widely available”

Pros

What I really enjoy is how widely it is available across different countries. Even within larger regions, you can pick a more specific city which makes the VPN feel unusually detailed for location-based connections. The interface is also very user-friendly, browsing the world map and choosing the country you want is simple and hitting "connect" brings strong performance almost right away. Once you're connected, it assigns an anonymized IP address which is a big plus for staying private online.

Cons

The only part I'm least happy with is the renewal pricing. If you originally signed up using a discounted offer, the renewal cost jumps quite a bit and that increase can be hard to justify. Still, I don't really have any major complaints beyond that since it doesn't come with a learning curve and makes it easy to protect yourself online.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

WB
Will Britten

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“Trustworthy VPN for travel”

Pros

It feels genuinely solid and dependable and it also meshes really well with other Nord products if you're using their ecosystem. It's one of those services that's talked about a lot and a bunch of well-known content creators on YouTube consistently recommend it as a practical choice especially when you're traveling abroad or trying to stay safer on public Wi-Fi. I also appreciate the extra sense of security it gives while browsing and when I'm entering passwords or other sensitive info online.

Cons

The free trial is helpful but the wording could be clearer that it's tied to the yearly subscription. On top of that, the heavy discounts can make it harder to judge the actual long-term price though I get that it's mostly a marketing strategy.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

TN
Tony Neos

Facilities Services, 500+ employees

More than a year

5.0

“useful Threat Protection feature”

Pros

I've been using it for a while and the best part is that I barely have to think about it day to day. I mainly rely on it when I'm traveling to connect to secure sites back home. The speeds are solid enough that I don't notice any buffering and the "Threat Protection" feature is a genuinely useful extra, it helps block those annoying pop-up ads while I'm browsing.

Cons

app's interface can feel a little packed with extra features I don't end up using. Also, every so often I need to change servers because certain banking pages or Gmail flag the VPN as suspicious.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Outsourcing/Offshoring, 1-10 employees

Less than a year

4.0

“Fast location switching”

Pros

Really enjoying how quickly I can get the VPN running, with a ton of different location options to pick from. Once it's on, I can switch where I'm connecting without much hassle which has been great for both work tasks and personal streaming.

Cons

That said, there are a few times when it doesn't behave properly, my connection can slow down significantly and the internet feels sluggish. Since I rely on it for both work and downtime, those moments are definitely annoying.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

PM
Philip Milano

Facilities Services, 11-50 employees

Less than a year

5.0

“simple VPN setup”

Pros

I really like how simple the whole thing is. Once the app is installed, I just launch it and hit the connect button, no digging around or dealing with complicated settings. It's the kind of VPN experience where you know exactly what to do right away which is exactly what I wanted.

Cons

Only a couple of small negatives come to mind. The main one is that it logs me out fairly often so I end up signing back in more frequently than I'd like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

BW
Bradley Williamson

Management Consulting, 1-10 employees

Less than a year

4.0

“Fast connection, occasional site blocks”

Pros

It makes it really simple to connect and secure your internet connection, clicking to get started is all it takes. Pricing is also a solid value though it took a while to track down the voucher/subscription combination that landed on the lowest monthly rate. After that was sorted, billing went smoothly with no issues and the app runs as expected right out of the box. The interface stays user-friendly and since I've never needed to reach customer support, that definitely suggests the setup and daily use are well thought out.

Cons

Where it gets annoying is the occasional speed drop on some connections, plus VPN blocking from certain websites or tools. It also means you need to stay aware that you're using a VPN, if a site or app behaves unexpectedly, you often end up disconnecting to finish what you were doing and then reconnecting afterward. The new timed pause option helps with this but the underlying friction can still pop up.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

LC
LISA CUNNINGHAM

Retail, 1-10 employees

Less than a year

5.0

“Strong protection from harmful sites”

Pros

I'm not super tech-savvy with this kind of thing but I feel confident using it to handle the essentials and keep me protected from risky or harmful websites.

Cons

Because I'm not fully fluent in how backdoors could be used to collect data for malicious purposes, I don't always understand every detail of the technical side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8