Small Business, 11-50 employees
“Fast responses from support team”
Pros
I really appreciate having access to multiple locations and what stands out most is how quickly I can reach chat support literally within seconds. The response time is impressive and the support team is excellent. Special thanks to Adam who jumped right in and resolved my issue immediately.
Cons
I honestly can't think of anything to complain about with this app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Competitive pricing model”
Pros
The pricing structure really works for our team since it focuses on actual users rather than machine-to-machine communication which is perfect for validating both affiliates and our content. They recently added SAML integration making it solid for enterprise setups. The admin interface is also really well thought out.
Cons
The browser extension keeps logging me out and there's no Firefox support which is frustrating since that's my main browser.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Reasonable price”
Pros
It's cost is really reasonable and I can always count on it to work when I need it. What I appreciate most is how simple everything is with no complicated setup or confusing menus.
Cons
Only downside is needing to open the full app on Mac just to connect to a Gateway. Would be much more convenient if I could do this quickly from the menu bar instead.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
“Appreciate the simplicity”
Pros
Setting up our team with a fixed IP was quick and simple. The simplicity really stood out. No complicated configurations or lengthy setup processes to deal with.
Cons
The admin interface threw me off initially. Some parts weren't very user-friendly though I figured things out pretty fast.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Small Business, 1-10 employees
“shows product availability across multiple countries”
Pros
I can easily check what products are available across different countries.
Cons
Chrome extension could use some improvements but that's really my only complaint.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 101-500 employees
“Responsive customer service team”
Pros
The support team jumps in quickly whenever I run into connection problems and gets things sorted out fast.
Cons
Finding workarounds for system blocks can be tricky and I wish there were additional location options available.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“smooth set up”
Pros
Setup was smooth and I appreciate how user-friendly everything is. Plus whenever I need help support is always ready to assist.
Cons
Could use better O365/MFA connections though everything is perfectly functional without them.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Useful integration with Google Chrome”
Pros
I use it for constant travel since we need access to company resources on the go. The Dedicated IP and Gateway features are awesome and implementation was simple. Love that it integrates well with Google Chrome, we use the platform constantly and that integration is a real time-saver.
Cons
Nothing really bothers me about this. Pricing is fair and the support team is fantastic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Great customer care”
Pros
I loved how simple it was to link up with my preferred location and the support team was there to answer in case I had any questions.
Cons
Got disconnected a few times during work sessions so the connection stability could use some improvement.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Happy with my experience”
Pros
Found it so easy to use. Even someone like me who isn't very tech-savvy can figure it out without any trouble. The connection stays reliable and browsing feels natural while staying secure. After using it for several months now, I'm satisfied with the overall experiance.
Cons
Haven't found anything to complain about yet. Whenever I run into a question or problem, the support team is super friendly and quick to respond. They're available around the clock. It's really reassuring knowing I can get help whenever I need it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
“Does the job for us”
Pros
Working with this software is simple and gets the job done well
Cons
I get a 5040 error at least once weekly and have to contact support.. Great when I get Adrien but inconsistent results with other team members.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Small Business, 11-50 employees
“transforms access and security, DNs issues sometimes”
Pros
I've tried countless VPNs before discovering this one and it completely transformed my experience. Living in a country where certain websites and services aren't accessible, I desperately needed a reliable solution. Beyond just bypassing restrictions, the security benefits became crucial when I realized how vulnerable my documents and sensitive information were on public networks. This VPN solved both problems perfectly and I can't recommend it enough to anyone facing similar challenges.
Cons
Sometimes I run into DNS and private IP issues and the WebRTC protection could be better. Hopefully they'll fix these problems in future updates.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Small Business, 1-10 employees
“Doesn't track customer communication well”
Pros
Having multiple servers and different locations helps with performance.
Cons
Communication from customers isn't tracked or reviewed properly which makes it hard to follow up on their feedback and instructions.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
5
Functionality
7
Small Business, 1-10 employees
“No complaints”
Pros
Finding solutions to complex issues feels easy and the problem-solving approach really clicks with how I think.
Cons
I haven't really found anything to complain about yet.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“excellent pricing for my 5 year plan”
Pros
The connection speeds are really solid and I like having different VPN options for streaming and security. The range of server locations is impressive and you can't beat the pricing especially with my 5-year plan.
Cons
Nothing major comes to mind. I used to be frustrated about not being able to log in with my email but that's been fixed now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Don't have to compromise on speed with this”
Pros
I was worried about trading speed for security but this VPN barely affects my connection at all.
Cons
Would be nice to have some kind of alert that makes me reconnect when I get disconnected while working on something.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 51-100 employees
“Works well overall”
Pros
I find it very convenient. The color scheme isn't my favorite but overall this platform performs exceptionally well.
Cons
Occasionally slows down my internet connection and I've noticed it disconnects on its own sometimes. Hopefully they can address these minor issues.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
