Total 17 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

47%

3

Stars

0%

2

Stars

6%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

EFJ
Eman Francis J.

Small Business, 11-50 employees

5.0

Fast responses from support team

Pros

I really appreciate having access to multiple locations and what stands out most is how quickly I can reach chat support literally within seconds. The response time is impressive and the support team is excellent. Special thanks to Adam who jumped right in and resolved my issue immediately.

Cons

I honestly can't think of anything to complain about with this app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid Market, 51-100 employees

4.0

Competitive pricing model

Pros

The pricing structure really works for our team since it focuses on actual users rather than machine-to-machine communication which is perfect for validating both affiliates and our content. They recently added SAML integration making it solid for enterprise setups. The admin interface is also really well thought out.

Cons

The browser extension keeps logging me out and there's no Firefox support which is frustrating since that's my main browser.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Small Business, 11-50 employees

5.0

Reasonable price

Pros

It's cost is really reasonable and I can always count on it to work when I need it. What I appreciate most is how simple everything is with no complicated setup or confusing menus.

Cons

Only downside is needing to open the full app on Mac just to connect to a Gateway. Would be much more convenient if I could do this quickly from the menu bar instead.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 1-10 employees

5.0

Appreciate the simplicity

Pros

Setting up our team with a fixed IP was quick and simple. The simplicity really stood out. No complicated configurations or lengthy setup processes to deal with.

Cons

The admin interface threw me off initially. Some parts weren't very user-friendly though I figured things out pretty fast.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Small Business, 1-10 employees

4.0

shows product availability across multiple countries

Pros

I can easily check what products are available across different countries.

Cons

Chrome extension could use some improvements but that's really my only complaint.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

ET
Ekaterina T.

Mid Market, 101-500 employees

4.0

Responsive customer service team

Pros

The support team jumps in quickly whenever I run into connection problems and gets things sorted out fast.

Cons

Finding workarounds for system blocks can be tricky and I wish there were additional location options available.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Small Business, 11-50 employees

4.0

smooth set up

Pros

Setup was smooth and I appreciate how user-friendly everything is. Plus whenever I need help support is always ready to assist.

Cons

Could use better O365/MFA connections though everything is perfectly functional without them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

SA
Saeed A.

Small Business, 11-50 employees

5.0

Useful integration with Google Chrome

Pros

I use it for constant travel since we need access to company resources on the go. The Dedicated IP and Gateway features are awesome and implementation was simple. Love that it integrates well with Google Chrome, we use the platform constantly and that integration is a real time-saver.

Cons

Nothing really bothers me about this. Pricing is fair and the support team is fantastic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG
Shaheer G.

Mid Market, 51-100 employees

5.0

Great customer care

Pros

I loved how simple it was to link up with my preferred location and the support team was there to answer in case I had any questions.

Cons

Got disconnected a few times during work sessions so the connection stability could use some improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

DAK
Dany Adel K.

Small Business, 11-50 employees

5.0

Happy with my experience

Pros

Found it so easy to use. Even someone like me who isn't very tech-savvy can figure it out without any trouble. The connection stays reliable and browsing feels natural while staying secure. After using it for several months now, I'm satisfied with the overall experiance.

Cons

Haven't found anything to complain about yet. Whenever I run into a question or problem, the support team is super friendly and quick to respond. They're available around the clock. It's really reassuring knowing I can get help whenever I need it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 1-10 employees

4.0

Does the job for us

Pros

Working with this software is simple and gets the job done well

Cons

I get a 5040 error at least once weekly and have to contact support.. Great when I get Adrien but inconsistent results with other team members.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

TA
Toukir A.

Small Business, 11-50 employees

4.0

transforms access and security, DNs issues sometimes

Pros

I've tried countless VPNs before discovering this one and it completely transformed my experience. Living in a country where certain websites and services aren't accessible, I desperately needed a reliable solution. Beyond just bypassing restrictions, the security benefits became crucial when I realized how vulnerable my documents and sensitive information were on public networks. This VPN solved both problems perfectly and I can't recommend it enough to anyone facing similar challenges.

Cons

Sometimes I run into DNS and private IP issues and the WebRTC protection could be better. Hopefully they'll fix these problems in future updates.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

NK
Nivesh K.

Small Business, 1-10 employees

2.0

Doesn't track customer communication well

Pros

Having multiple servers and different locations helps with performance.

Cons

Communication from customers isn't tracked or reviewed properly which makes it hard to follow up on their feedback and instructions.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

5

Functionality

7

MS
Megha S.

Small Business, 1-10 employees

4.0

No complaints

Pros

Finding solutions to complex issues feels easy and the problem-solving approach really clicks with how I think.

Cons

I haven't really found anything to complain about yet.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

excellent pricing for my 5 year plan

Pros

The connection speeds are really solid and I like having different VPN options for streaming and security. The range of server locations is impressive and you can't beat the pricing especially with my 5-year plan.

Cons

Nothing major comes to mind. I used to be frustrated about not being able to log in with my email but that's been fixed now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

Don't have to compromise on speed with this

Pros

I was worried about trading speed for security but this VPN barely affects my connection at all.

Cons

Would be nice to have some kind of alert that makes me reconnect when I get disconnected while working on something.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

4.0

Works well overall

Pros

I find it very convenient. The color scheme isn't my favorite but overall this platform performs exceptionally well.

Cons

Occasionally slows down my internet connection and I've noticed it disconnects on its own sometimes. Hopefully they can address these minor issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8