Total 36 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

50%

3

Stars

8%

2

Stars

0%

1

Stars

6%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

AH
Alan H.

Small Business, 1-10 employees

4.0

AI feature is a time saver

Pros

The AI features really cut down on time-consuming tasks. There's usually tons of repetitive work in infosec that gets annoying so this helps alot.

Cons

Sometimes it feels like there's too many clicks to get things done. I'd really love to see AI play a bigger part in cutting down on all the manual security work.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

AB
Asa B.

Enterprise, 500+ employees

5.0

Uncomplicated setup

Pros

Getting started was not complicated. The login setup didn't give me any headaches at all.

Cons

The amount of evaluations we had to finish was quite a bit.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

3.0

Support could be better

Pros

I like how well-organized everything is with simple questions and simple document uploading.

Cons

Support could be more hands-on and interactive. Sometimes I struggled to figure out the next steps like knowing who to reach out to when I had questions that needed answering.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

A
Anonymous

Enterprise, 500+ employees

3.0

Lets clients handle audit

Pros

Nice how customers can handle routine audit and onboarding questions on their own without needing to contact us directly.

Cons

Questions frequently feel off-topic or are worded so poorly they don't really apply to what I'm trying to accomplish.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Mid Market, 101-500 employees

5.0

Useful reminders

Pros

The structure is really solid and I appreciate how it keeps me on track with timely reminders.

Cons

Can't think of any major issues right now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KP
Kalpana P.

Small Business, 11-50 employees

5.0

All compliance documents in one place

Pros

It is very convenient to use. Having all my compliance documents centralized in one spot has been a game-changer for staying organized.

Cons

Sometimes you have to jump around between different sections but that's just how these systems work so I get it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MN
Mumbi N.

Mid Market, 51-100 employees

4.0

Well organized assesments

Pros

Love how simple the interface is and how well the assessments are organized.

Cons

Nothing to complain about.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Enterprise, 500+ employees

4.0

Simple once you get the hang of it

Pros

So easy to use once you get the hang of it. I love using it!

Cons

Finding your way around can be confusing at first.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JC
Jonathan C.

Mid Market, 101-500 employees

5.0

Such a timesaver

Pros

Instead of completing separate questionnaires for each customer this saves me time since I just need to review and update the documents.

Cons

I just wish more suppliers would actually get on board with this platform!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP
Darren P.

Small Business, 1-10 employees

5.0

Exceptional user experience

Pros

The interface is very responsive and the user experience is incredible.

Cons

Honestly there aren't any real downsides I've found. Sure it might feel a bit overwhelming when you first start using it but once you get the hang of the interface, you can really pick up speed. It actually works perfectly with how I multitask and fits my workflow perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MP
marc p.

Enterprise, 500+ employees

4.0

Helpful support team

Pros

In my experience it has been user friendly. The supplier risk map gives me excellent visibility into our supply chain and the emerging threat section is particularly valuable. When the MS/Crowdstrike global issues hit the team was there to help us. They deployed coverage the same day which let us start tracking supplier responses immediately.

Cons

The assessment process can drag on quite a bit when waiting for suppliers to finish up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

5.0

Consolidates risk data

Pros

Brings all our risk data together in a single location which makes spotting, evaluating and handling risks throughout the company much more convenient.

Cons

Although you can customize it there are limits to how much you can really adjust the system for very specific or unique business requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

5.0

Easy to log in

Pros

I find logging in really easy and the security feels solid. Scrolling through different assessment areas is not complicated and doesn't require much thought. When I need to add new colleagues to the system, there are no unnecessary steps. The submission process is simple and gets the job done efficiently.

Cons

Really can't find any major issues with it. Had to use this for completing a customer assessment which was simple enough.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Enterprise, 500+ employees

4.0

comprehensive risk management but reporting lacks customization

Pros

I really like how comprehensive this platform is for handling risks. It's easy to manage and makes it simple to identify, assess and address potential issues. Being able to monitor risk assessments over time gives us great visibility into our organization's risk profile. It makes it easy for team members to communicate and coordinate which really improves our overall risk management workflow.

Cons

Reporting features could definitely use some work. While I can conduct thorough risk assessments, creating comprehensive reports for stakeholders feels time-consuming. I'd love to see more customization options for report generation and maybe some pre-built templates for different reporting scenarios. It would make communicating risk information across the organization so much easier. The integration capabilities also need refinement and better connectivity with other systems would really boost its overall usefulness.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

EH
Euan H.

Enterprise, 500+ employees

4.0

automated emails are helpful

Pros

The automated email notifications keep me on top of updates without having to constantly check. Having both online and phone support has been really helpful when I run into issues and the team is responsive. The interface is simple and uploading files is pretty easy.

Cons

The amount of detail required and all the questions made everything take way longer than I expected. There were also some delays after submitting. Had to wait a bit before hearing back from clients.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

IP
Ivana P.

Enterprise, 500+ employees

4.0

I like the navigation pane

Pros

All the hints and explanatory comments are so helpful. The navigation pane is brilliant. It shows you an overview of sections, percentage of completed responses and lets you filter unanswered items. The interface looks well arranged and everything feels user-friendly.

Cons

I wish there was a save and return later option.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10