SailPoint Reviews

“efficient tool for permission management but complex setup

Pros

It's an efficient tool that ensures error-free permission management for Active Directory and AzureAD. Plus it streamlines processes and keeps track of them.

Cons

The implementation process is quite complex before you reach your desired outcome.

“Great customization!

Pros

There are many things I like about this product but the best feature is the customization it offers. In our organization we have tailored the Joiner, Mover and Leaver processes to our needs.

Cons

Occasionally I noticed the product behaves unusually due to caching issues but the team is currently addressing them.

“Advanced security features

Pros

We use SailPoint's identity analytics and reporting features to identify and reduce security risks and compliance violations. These powerful security tools are essential for us.

Cons

It is expensive and has a steep learning curve, our administrators need several weeks of training before they can fully access the system.

“Easy integration with this tool

Pros

It is easy to integrate and use. Plus it makes access and identity management efficient.

Cons

I have nothing specific to mention negatively about this solution.

“Proactive features but struggles with large environments

Pros

I like the proactive features like policy violation alerts and multiple approval layers during request time. The reactive controls such as certifications are useful, especially when users actively engage.

Cons

It does not scale well for larger environments or when data is not perfectly clean. For example, we have many unlinked accounts which don't work well for certifications.

“Needs UI and documentation improvements

Pros

It is simple to connect to our internal applications to pull user entitlements for manager certifications. We use IdentityNow for certifications but we have disabled provisioning.

Cons

The UI and documentation could use some improvements. The search feature requires technical skills to use effectively and documentation is not easily accessible. However I have noticed that it is adding more resources to the support portal.

“Easy onboarding!

Pros

The onboarding and offboarding processes are pretty simple and can be done in just a few minutes. Plus SailPoint has an excellent user interface.

Cons

I feel like the services could be improved such as making forms more customizable.

“clear identity governance but needs more customization

Pros

It provides a clear and detailed view of our organization's identity governance.

Cons

Some customization is needed to make it work as expected.

“Simplified user management

Pros

Managing user access used to be a complex and time-consuming task but with IIQ, it's much simpler and more user-friendly. Also we can easily manage and maintain users across different databases in our organization.

Cons

One issue I noticed is when provisioning access for Oracle users, if you provision users with lowercase, Oracle does not recognize them, which causes problems.

“Stable and flexible but takes time to adjust

Pros

With over 2,000 databases including Sybase and Oracle, SailPoint's IdentityIQ has been a game-changer. It lets us manage all user accounts from one place and simplifies the provisioning and deprovisioning process. IdentityIQ can also be set up with business rules to handle complex scenarios. The tool we used before was not as stable or flexible.

Cons

The interface takes some time to get used to and some of the features we requested are promised in future releases indicating there is still room for improvement.