Timus SASE, A CyberFOX® Platform Reviews

Pros

The tool provides a solution to cover a number of issues we face with our customers. Having a static IP which is the same from all users, no matter where in the world you are, is amazing for accessing services, where they are limited by IP address. Having the multiple layers of security protects the transmission of the data between the end users and their resources. Plus being able to secure what people have access to on a per user/group basis as compared to traditional VPN's which route traffic based on policies which are much more global. Also able to set baseline security measures such as encryption, EDR, etc being present before the end user device is allowed to access resources. And once you understand the overall technology, the installation and function is simple. We're able to get a client setup and working in very short time. Their support has been stellar as well even producing a beta version of their client agent, for testing since we were seeing an issue. So I must say great team and great product!

Cons

It is not the best when it comes to their online documentation for several things. Though I was able to figure it out but the actual architecture was tough for me to get my head around as it's not like a traditional VPN while appearing like a traditional VPN.

Pros

Timus software has become a valuable part of our technology stack, offering a remote access solution that is both simple to deploy and easy to manage. We use it to give clients remote access to their RDP environments and we also rely on the Timus gateway to restrict SaaS access exclusively to each client's Timus gateway IP. The management portal supports multiple tenants and provides our technicians with excellent granular control. Onboarding and rolling out new clients with it is remarkably fast and easy. Their support team is highly responsive and has helped us design tailored solutions for each client. The client application performs well across macOS, Windows, iOS and Android and it can be easily deployed through MDM or RMM and then managed through portal based policies.

Cons

I feel like the product's knowledge base articles could use some further refinement and enhancement though they are generally quite good. The one additional thing I'd like to see is deeper integration with MDR and EDR solutions such as SentinelOne and Huntress.

Pros

The tool simply works. As a professional services provider it delivers exactly when I need it to. We have multiple points of contact at Timus who help us with setup and they'll even join us on sales demos to help customers understand the solution and its value. Their support is prompt and dependable. Customers also like that once everything is set up and installed, they do not have to worry about clicking anything extra or figuring out what to do if it stops working. It has greatly cut down the number of customer support tickets related to remote access and it also reduces false positives from security tools for cloud resources. I cannot recommend them highly enough.

Cons

Well I would like to see more gateway locations along with the ability to automatically switch between gateways when a different one offers a better connection.

Pros

As an MSP, simplicity and efficiency are essential and Timus SASE delivers on both fronts. The platform makes it incredibly easy to manage all of our clients from a single pane of glass which saves time and reduces complexity. Deployment is also fast and easy allowing us to get clients up and running quickly without lengthy onboarding processes. What really stands out is that it provides the security and features we need such as secure access, smooth connectivity, dns filtering that too without overwhelming us with unnecessary tools or software. Also it's an organized solution that focuses on what matters most making it a perfect fit for MSPs looking for reliability and ease of use.

Cons

Nothing to mention here

Pros

Timus SASE fits well into our security setup by combining always on VPN, Secure Web Gateway and Zero Trust Network Access all in one platform. Deployment was easy and the ability to secure SaaS applications with IP restrictions has made a noticeable difference in reducing our customers attack surface. Routing all managed endpoints through a central gateway also gives us consistent policy enforcement which has strengthened our overall security without making things more complicated.

Cons

That said I'd still welcome more granular web filtering options along with the ability to bypass SSL interception based on category. Having that extra level of control would make it easier to fine tune security policies for different user groups and specific business requirements.

Pros

Getting everything up and running was pretty easy and the platform offers a lot of flexibility when it comes to configuration.

Cons

There have been a few minor logging issues but they're already being worked on.

Pros

For such a large change moving from another zero trust networking provider to Timus, we were impressed by how much help and support the team provided. They were ready and willing to jump in and assist quickly anytime we hit a roadblock or had any issue during onboarding. With the help of their team jumping in we were able to move our clients to it easily with minimal user impact. Since the move, users are happier and we have far less remote access related tickets than before. And the ones we do have, are normally a user education issue and we are happy to report that we have not experienced any downtime with it. So I would recommend this product to MSP's looking for zero trust networking alternatives.

Cons

No cons to share