Total 8 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

25%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

V

Victoria

Financial Services, 500+ employees

More than a year

5.0
July 2024

Cost effective yet efficient

Pros

After looking at several search vendors, such as Elastic, Swifttype, HawkSearch, Clerk.io, Cludo, Algolia, AddSearch, SearchNode, and Coveo, we decided to choose AddSearch. They stood out because they provided a good variety of search features, specialized in federated search, offered personalization options, and let us create a custom UI. Their pricing was reasonable and nowhere near the most expensive options, and they had the fastest integration time, which made everything go smoothly.

Cons

We've faced some minor issues with the technology, but whenever we faced such problems with search indexing or code, the AddSearch support team was super quick to help us out with troubleshooting and solving the issues in no time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

P

Paige

Design, 1-10 employees

More than a year

4.0
June 2024

Helped us add search function to our site

Pros

We were able to easily integrate search functionality into our custom website.

Cons

It being expensive is certainly the biggest drawback. Not sure if we're using the full potential of the search feature yet.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Furniture, 11-50 employees

Less than 6 months

4.0
April 2021

A valuable upgrade to our site

Pros

Customer service is excellent, the installation process is quick, and the tech support team is always responsive.

Cons

We're happy with our current package, but the next step up in the pricing model is surprisingly expensive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

L

Lukas

Information Technology and Services, 51-100 employees

Less than a year

5.0
February 2021

A perfect solution for cross site search problem

Pros

The custom search UI helps us display the results in our corporate style. The performance is exceptional, and the dashboard offers so many options. One can add hidden keywords, use synonym groups, and adjust the relevance of specific pages in the index. We can also reorder results for specific keywords, which is helpful with a large index. Custom meta tags allow us to add labels to search results, which gives the user the context on what to expect exactly from each page.

Cons

So far, the only issue i have come across is a few technical limitations. It would be amazing if search suggestions could be filtered too, like only showing suggestions that match a specific site. Ive had to get used to using handlebars.js as a template library, but it works fine if you use custom helper functions.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

M

Mark

Automotive, 51-100 employees

More than a year

5.0
February 2021

With Addsearch, visitors can find anything they want

Pros

Its simple to install, easy to customize, and configure to only show the pages you want to be searchable. The ranking system allows you to pin pages to the top of search results. I love how user friendly AddSearch is. It's a great product that helps visitors find what they need quickly. It's easy to set up and a game changer for its indexing and searching, especially with the auto fill feature for faster results.

Cons

It would be great if they offered a free plan to help people test the product more. They do have a demo version, but a plan for beginners to set up on their site would be even better. Otherwise everything is fine so far.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

S

Suleyman

Translation and Localization, 11-50 employees

More than a year

5.0
February 2021

Awesome product thats easy to install and works effortlessly

Pros

We have been using AddSearch for 4 years, and its been a great solution for our website. It helps users search our 1000+ pages for hotels, holidays, and destinations quickly. It has made our life so easy!

Cons

The price has increased since we started, but they've also added some great new features, so it's a bit of a trade off. The added features are more or less worth the increased price.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

C

Carl

Retail, 1-10 employees

More than a year

5.0
February 2021

Amazing customizable website search box, beats google

Pros

The customer service is excellent and professional, and the ability to pin results based on actual customer inquiries makes searches more accurate.

Cons

It would be better if they had more pinned results to help customize searches based on customer inquiries.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

J

Jim

Consumer Electronics, 11-50 employees

Less than a year

5.0
August 2020

Perfect substitute for Yahoo Store Site Search

Pros

AddSearch worked with us to customize their software to meet our needs. They offer an affordable site search solution and also provide great customer service and accurate search results. It gave us the ability to export items into a page file using RTML when it comes to Yahoo store item catalog. AddSearch also helped us customize the search results page to match our exact preferences. We previously looked at Algolia, but found it more difficult to customize, and their visual components required more expertise. With Addsearch the setting up part was easy with one of the reasons being their well trained customer support helping us throughout the process. The dataset it is producing is satisfactory as the results are exact and pin point. We need accurate results for our result or the whole process may go wrong and their search result with exact string matching is able to provide us with exactly that.

Cons

I don't find any downside. AddSearch customer service has been great and, they have answered all of our questions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10