Akeneo Product Cloud Reviews

“Easy to use

Pros

What I really like about Akeneo is how easy it is to work with. Managing product info does not feel like a chore anymore as everything is very well organized and simple which saves me a lot of time.

Cons

One thing I find a bit frustrating with it is how tricky it can be to customize the integrations. Though it is not exactly plug and play when it comes to customization.

“A powerful e-commerce software

Pros

I have been using this software for a while now and it's really easy to get the hang of. Also it has been a big help in moving my e-commerce projects forward without any hassle.

Cons

Well I have not run into any problems using this tool so far. In fact I think it's a great pick for e-commerce businesses as it really fits their needs well.

“Complete data management platform

Pros

Handling large amounts of data makes a strong UI and UX essential and this platform really helps us get things done and stay focused on our goals.

Cons

At times, the product labeling can feel a bit complicated.

“Strong product data quality and filtering system

Pros

Platform feels very complete for us and its data quality capabilities make managing quality across each channel really easy. The unique views and filtering options are very user-friendly, so it's simple for us to spot products with data issues and fix them quickly.

Cons

From an enterprise standpoint, the workflow functionality still has room for improvement.

“Clear and accessible data visualization tool

Pros

Accessibility features, clear visualization and overall effectiveness have been really good for us.

Cons

One issue is that when running reports, the results are not always accurate for the fields I actually need.

“Efficient drag and drop bulk data system

Pros

The drag-and-drop tools, along with how simple it is for us to handle bulk imports and exports for product data, have made a big difference. We came from an old tool where everything had to be entered by hand, so this software has significantly accelerated our internal workflows.

Cons

The integration process didn't go very well on our side and our product families were never configured properly which ended up creating a lot of problems for our website. That said, this was more of an internal issue than a software problem. If you don't have the in-house expertise, make sure you choose the right external agency because we're definitely paying for that mistake now.

“Simple ERP integration and workflow control

Pros

Having the ability to connect it with our ERP and other internal systems has been a big advantage for us. It lets us keep product information organized in one place and the data quality scoring gives helpful visibility into what needs attention. The workflow and approval setup based on roles and permissions also works really well for us for managing who can do what.

Cons

Frustrating part is that changing or editing attributes after they've already been created can be a real headache. It would also help a lot if there were a "reference entity like" feature for groups of attributes, since that would make our work much easier.

“Easy product data setup and syndication system

Pros

Starting out with this platform was incredibly simple for us. Organizing our data and managing updates has significantly improved the way we handle internal product data. Syndication is just as convenient for us, thanks to customizable export profiles and scheduling options. Uploading data into the system is also very easy.

Cons

Biggest drawback for me was using an implementation partner. After we finished setting up the environment, it felt like we could have managed about 90% of the work on our own which really says a lot about how user-friendly the platform is. Our integration with Aprimo DAM was also difficult, mainly because it was the first time these two systems had been connected.

“Scalable solution for complex data models

Pros

From the start, the platform matched what we needed for PIM, commercial and syndication capabilities for us. It also aligned well with our target data model for products and equipment, including tricky edge cases and the current gaps and limitations in our setup. On top of that, it offers a wide range of out-of-the-box features that support a faster time to market, along with great and mature built-in product-focused MDM capabilities. The flexibility and scalability fit our roadmap and long-term vision well. It also demonstrated integrations and interactions very efficiently and the multiple customer references they shared went beyond our expectations, giving us confidence through a proven track record that supports our complex data model and broader business and commerce transformation goals.

Cons

There are no standalone MDM capabilities and the DAM functionality was weak. That said, since we plan to use an integrated DAM solution anyway, this is not really a concern for us.

“Strong product enrichment and support system

Pros

Improving the health of our product data became much more achievable for us thanks to the concepts and structure the platform introduced. It also made product enrichment feel far more user-friendly and meaningful which really helped us recognize the value of the people involved in that work. On top of that, the support has been absolutely outstanding, we received the answers we needed during adoption quickly and they were explained in a very clear and thorough way.

Cons

Built-in asset management and translation workflows didn't fully match the full range of needs we currently have, so we decided to connect additional tools to cover those gaps.

“convenient API and system integration platform

Pros

Connecting it with other apps, ERP platforms and cloud systems has been convenient for us. The REST API also makes it very simple for us to set up and manage those integrations.

Cons

It would be even better if imports supported more file types, especially PDFs. Also, when downloading a product PDF, it should include the product image and have a cleaner, better-organized layout.

“Simple digital catalog creation tool

Pros

It makes creating digital catalogues much simpler for us while also standardising the process in a flexible and precise way.

Cons

There's a lot of functionality which makes it quite complex and an online tutorial would be really helpful.

“Flexible data import and DAM integration

Pros

One of the biggest advantages for us has been being able to import data from almost any source we already use. It keeps our product information well organized, includes product images and the integration with our DAM has been especially valuable.

Cons

One limitation is that it is not really built to serve images to other applications in an e-commerce setup, especially when that requires handling a constant, heavy load.

“User friendly customizable data platform

Pros

Getting started with it is very simple for me, the interface feels user-friendly and it can be customized without much effort.

Cons

At this point, I haven't run into any drawbacks based on how we use it in the business.

“Flexible solution for complex product data

Pros

Using this platform has been quite easy for us and the flexibility it offers has been one of the biggest advantages for our business. That was a key requirement for us, especially working in a complex industry like furniture and it has handled that side very well.

Cons

The only area that has been a bit challenging is integration with third-party platforms, such as a custom e-commerce system, though a lot of that comes from how extremely complex our data structure is.

“Well designed interface with strong support

Pros

Customer support has been very helpful for us and the interface has a well-designed, user-friendly layout that makes the overall experience pleasant.

Cons

Right now, only one product identifier can be used which feels limiting. It would also help to have more training available for users.

“powerful sandbox and testing environment

Pros

Sandbox setup is really powerful for us and it gives us a lot of freedom to build whatever we need.

Cons

One annoyance is that URLs do not show up right away as images in the product unless you manually choose "Image," which makes the export process a bit harder to handle.

“Reliable product catalog and channel consistency tool

Pros

It has really helped us make our product catalog more reliable and keep our distribution channels consistent.

Cons

One downside is that import transfers are limited to 500 MB.

“Feature rich and low customization platform

Pros

There's a wide range of features that help align processes and make better use of product data. Over the years, the platform has added capabilities that need little to no customization on our end which has been a big plus.

Cons

A few features can be complex to roll out and take some time to get familiar with.

“Easy navigation and data import export system

Pros

Getting around the software is very easy and importing or exporting data is simple. The filtering and search tools also work really well which makes finding what I need quick and convenient.

Cons

Not a con but one thing that's missing is the option to export products according to their category which would make product management much more flexible.

“Quick and powerful data management solution

Pros

Starting out with this product was incredibly easy for me. It's very simple to understand, quick to learn and the functionality is honestly 10/10.

Cons

The asset management side could use some improvement.

“powerful product

Pros

Magento connector does exactly what we needed for us, especially for syncing families, attributes, options, categories and products. It covers the key data points well and has been very useful for keeping everything aligned between systems.

Cons

One area that could be improved is family selection when there are more than 1,000 families and only a limited set needs to be chosen. Product sync also takes longer than expected to complete.

“clear ui and strong rules

Pros

Rules engine and catalog structure have been really great for us and the UI is clear for our end users which makes day-to-day use much better.

Cons

One thing that could be improved is the handling of variant-level versus product-level rules, along with a simpler way to review product information.

“clear UI with helpful indicators

Pros

Interface is easy for me when entering data and the indicators for missing information are especially helpful.

Cons

Serinity (SaaS) version doesn't offer much room for customization.

“great documentation and usability

Pros

Documentation is well put together for us and most of the product is easy to understand. There are still a few areas where things become unclear for me, so that part could use more attention.

Cons

The import and export options feel a bit limited or restricted and some features need to be expanded because they only partly support real business use cases.

“efficient fit for ecommerce

Pros

Working with this PIM tool initially was easy for us and it works efficiently while fitting our ecommerce business needs really well.

Cons

A lot of the results we want still require customization to fully achieve them.

“powerful catalog visibility

Pros

Having a complete view of all my product data really helps me stay on top of catalog management. The interface feels simple to me, so organizing everything and finding the information I need is quick and easy. It also comes with strong analytics tools which help me make better decisions around my products, pricing strategies and syndication options.

Cons

It would be even better with built-in data governance for product information.

“beautiful interface and ready setup

Pros

Interface looks polished and visually appealing to me and the product feels almost ready to use right out of the box.

Cons

It could use more flexibility and there seems to be less attention on open-source options compared with the paid versions.

“User-friendly Modern Platform

Pros

User interface feels very user-friendly for us and switching between channels is easy. The assets and entities concept opens up a lot of possibilities for managing enriched content in a flexible way.

Cons

One thing still missing is true simultaneous work and navigating the modification history can get a bit complex. That's especially noticeable when using this at scale in an international setup with many users and markets working together at the same time.

“polished fast bug-free interface

Pros

Right away, the interface felt polished and well designed to me. The product grid and product page are especially well done and having the ability to import the entire structure along with the files is a huge advantage. Performance has also been excellent and I haven't run into any bugs.

Cons

One area that still needs improvement is the DAM side of the PIM, since it could offer more features. The automatic rules also feel a bit limited and the import/export formats aren't as flexible as they could be.

“Powerful Data Enrichment Tool

Pros

From my perspective, this solution is a must-have for any business that wants to enrich its data, keep valuable data attributes organized and connect and promote products across ecommerce platforms. The API capabilities also make it easy for me to work with and help build a strong online presence for product data.

Cons

There have been a few early-stage issues around flexibility but the team is consistently improving the roadmap, working closely with us and helping us move toward our goals.

“Multi Source Product Analytics Hub

Pros

It lets us gather product-specific statistical data from a range of different sources which has been really useful for us.

Cons

It still needs support for more data sources, since the current range it can pull from feels a bit limited.

“Feature Rich Open Source Advantage

Pros

Plenty of features are included for us and being open source makes it even better. Honestly, it feels more capable to me than a lot of paid tools.

Cons

Only downside is that it can be a bit hard to understand at the beginning.

“Simple Transformation Workflow Automation

Pros

The transformation rules are pretty easy for me, so if you do not need anything too complex, it can automate most of the process.

Cons

GUI could be improved and the quality assurance still needs some work.

“Well Designed Frequently Updated System

Pros

It comes with plenty of useful features for us that clearly feel designed around what users actually need. The regular updates and ongoing improvements keep making the tool better over time. The documentation is also very helpful and makes everything easier for me to understand.

Cons

Can't think of any downsides. It's a really great tool.

“Unified Flexible Product Management System

Pros

Having all product information in one place has made a big difference in how I handle day-to-day management tasks. It is very flexible for me, helps save time and gives us strong tools to manage information much more efficiently. One of the best parts is being able to unify all product data within a single system instead of working across multiple tools. It also lets me customize almost any field to match my specific needs which makes it even more useful.

Cons

Part I liked less was the learning curve, since it took longer to get comfortable with the system than I initially expected. Still, after a couple of weeks of studying and using it regularly, it became much easier to manage well.

“Simple Enterprise Alternative

Pros

Having worked with other enterprise systems, I can confidently say this interface is much clearer and more simple for me than many of the alternatives out there. It's easier to understand and feels more user-friendly overall.

Cons

Onboarding experience was a little clunky, although that seemed to be mostly due to our integration partner not fully understanding the process.

“Highly Customizable Integration Ready System

Pros

Open customization ended up being one of the biggest reasons we chose it, since we needed a way to continuously import product data from our inventory control system. Its strong network of integration partners, along with the flexibility of the open-source code, gave us a great foundation to build the additional functionality we needed. At the same time, we were still able to take advantage of many of the excellent out-of-the-box features for managing the data after it comes in and pushing it through to our site.

Cons

That same strength in integration and customization also makes the path a bit more complicated when it comes to routine updates and upgrades. It frequently puts out fixes and major feature releases which is definitely a positive but it also means we have to stay on top of those updates regularly. We need to make sure we are on a version we are comfortable with while also keeping our customizations working properly with the latest releases.

“Fast Modern Free Community Edition

Pros

Being free is a huge plus for me and the software feels modern, fast and clean right away. You can tell it has been thoughtfully designed and well programmed. It covers personal information management needs without piling on unnecessary extras which I really appreciate. Another big advantage is the free community edition that you can self-host.

Cons

Getting started is not very simple, so you really have to spend time with the guides to understand how it works. There is also no free hosted version available which can be limiting. On top of that, you need access to a VPS if you want to use it.

“Strong Multilingual Bulk Data Handling

Pros

One of the biggest benefits for us is how well it handles media and product information across multiple channels and languages. Bulk data management is very practical and building several category trees is easy. If your collections change often or you regularly launch new products, this really feels like a lifesaver.

Cons

Downside is that implementation is costly and it needs strong project management to be successful. It's also not a good fit for small stores, since product information at that scale can still be managed in simple spreadsheets.