Akeneo Product Cloud Reviews

Pros

What I really like about Akeneo is how easy it is to work with. Managing product info does not feel like a chore anymore as everything is very well organized and simple which saves me a lot of time.

Cons

One thing I find a bit frustrating with it is how tricky it can be to customize the integrations. Though it is not exactly plug and play when it comes to customization.

Pros

I have been using this software for a while now and it's really easy to get the hang of. Also it has been a big help in moving my e-commerce projects forward without any hassle.

Cons

Well I have not run into any problems using this tool so far. In fact I think it's a great pick for e-commerce businesses as it really fits their needs well.

Pros

Handling large amounts of data makes a strong UI and UX essential and this platform really helps us get things done and stay focused on our goals.

Cons

At times, the product labeling can feel a bit complicated.

Pros

Platform feels very complete for us and its data quality capabilities make managing quality across each channel really easy. The unique views and filtering options are very user-friendly, so it's simple for us to spot products with data issues and fix them quickly.

Cons

From an enterprise standpoint, the workflow functionality still has room for improvement.

Pros

Accessibility features, clear visualization and overall effectiveness have been really good for us.

Cons

One issue is that when running reports, the results are not always accurate for the fields I actually need.

Pros

The drag-and-drop tools, along with how simple it is for us to handle bulk imports and exports for product data, have made a big difference. We came from an old tool where everything had to be entered by hand, so this software has significantly accelerated our internal workflows.

Cons

The integration process didn't go very well on our side and our product families were never configured properly which ended up creating a lot of problems for our website. That said, this was more of an internal issue than a software problem. If you don't have the in-house expertise, make sure you choose the right external agency because we're definitely paying for that mistake now.

Pros

Having the ability to connect it with our ERP and other internal systems has been a big advantage for us. It lets us keep product information organized in one place and the data quality scoring gives helpful visibility into what needs attention. The workflow and approval setup based on roles and permissions also works really well for us for managing who can do what.

Cons

Frustrating part is that changing or editing attributes after they've already been created can be a real headache. It would also help a lot if there were a "reference entity like" feature for groups of attributes, since that would make our work much easier.

Pros

Starting out with this platform was incredibly simple for us. Organizing our data and managing updates has significantly improved the way we handle internal product data. Syndication is just as convenient for us, thanks to customizable export profiles and scheduling options. Uploading data into the system is also very easy.

Cons

Biggest drawback for me was using an implementation partner. After we finished setting up the environment, it felt like we could have managed about 90% of the work on our own which really says a lot about how user-friendly the platform is. Our integration with Aprimo DAM was also difficult, mainly because it was the first time these two systems had been connected.

Pros

From the start, the platform matched what we needed for PIM, commercial and syndication capabilities for us. It also aligned well with our target data model for products and equipment, including tricky edge cases and the current gaps and limitations in our setup. On top of that, it offers a wide range of out-of-the-box features that support a faster time to market, along with great and mature built-in product-focused MDM capabilities. The flexibility and scalability fit our roadmap and long-term vision well. It also demonstrated integrations and interactions very efficiently and the multiple customer references they shared went beyond our expectations, giving us confidence through a proven track record that supports our complex data model and broader business and commerce transformation goals.

Cons

There are no standalone MDM capabilities and the DAM functionality was weak. That said, since we plan to use an integrated DAM solution anyway, this is not really a concern for us.

Pros

Improving the health of our product data became much more achievable for us thanks to the concepts and structure the platform introduced. It also made product enrichment feel far more user-friendly and meaningful which really helped us recognize the value of the people involved in that work. On top of that, the support has been absolutely outstanding, we received the answers we needed during adoption quickly and they were explained in a very clear and thorough way.

Cons

Built-in asset management and translation workflows didn't fully match the full range of needs we currently have, so we decided to connect additional tools to cover those gaps.

Pros

Connecting it with other apps, ERP platforms and cloud systems has been convenient for us. The REST API also makes it very simple for us to set up and manage those integrations.

Cons

It would be even better if imports supported more file types, especially PDFs. Also, when downloading a product PDF, it should include the product image and have a cleaner, better-organized layout.

Pros

It makes creating digital catalogues much simpler for us while also standardising the process in a flexible and precise way.

Cons

There's a lot of functionality which makes it quite complex and an online tutorial would be really helpful.

Pros

One of the biggest advantages for us has been being able to import data from almost any source we already use. It keeps our product information well organized, includes product images and the integration with our DAM has been especially valuable.

Cons

One limitation is that it is not really built to serve images to other applications in an e-commerce setup, especially when that requires handling a constant, heavy load.

Pros

Getting started with it is very simple for me, the interface feels user-friendly and it can be customized without much effort.

Cons

At this point, I haven't run into any drawbacks based on how we use it in the business.

Pros

Using this platform has been quite easy for us and the flexibility it offers has been one of the biggest advantages for our business. That was a key requirement for us, especially working in a complex industry like furniture and it has handled that side very well.

Cons

The only area that has been a bit challenging is integration with third-party platforms, such as a custom e-commerce system, though a lot of that comes from how extremely complex our data structure is.

Pros

Customer support has been very helpful for us and the interface has a well-designed, user-friendly layout that makes the overall experience pleasant.

Cons

Right now, only one product identifier can be used which feels limiting. It would also help to have more training available for users.

Pros

Sandbox setup is really powerful for us and it gives us a lot of freedom to build whatever we need.

Cons

One annoyance is that URLs do not show up right away as images in the product unless you manually choose "Image," which makes the export process a bit harder to handle.

Pros

It has really helped us make our product catalog more reliable and keep our distribution channels consistent.

Cons

One downside is that import transfers are limited to 500 MB.

Pros

There's a wide range of features that help align processes and make better use of product data. Over the years, the platform has added capabilities that need little to no customization on our end which has been a big plus.

Cons

A few features can be complex to roll out and take some time to get familiar with.

Pros

Getting around the software is very easy and importing or exporting data is simple. The filtering and search tools also work really well which makes finding what I need quick and convenient.

Cons

Not a con but one thing that's missing is the option to export products according to their category which would make product management much more flexible.