AuctionMethod Reviews

“Built for real auction needs”

Pros

Coming from a team that actually knows the auction business, this software feels built with real auction needs in mind. The pricing is very fair, with a monthly subscription only and no added commission percentage on top. Customer support has been professional and quick to respond. It's also very user-friendly for both the auction company and the bidder. Overall, it's an excellent product.

Cons

Bidder portfolios aren't saved for future Auction Method users to make use of. Other than that, the only feature I'd really add would be some kind of ding or alert sound when new bids come in.

“Easy to use”

Pros

Using it has been especially helpful because the platform is incredibly simple to use. A big part of that is how easily many of our older users can move around the site and place bids without trouble.

Cons

I'd still like the option to make small changes myself. That said, reaching out to support is never difficult and they usually handle those adjustments for me very quickly.

“Web-based white label platform”

Pros

Right away, the biggest advantage was having a web-based white-label platform that keeps our brand front and center. The switch from our previous platform was smooth and customers didn't run into any problems during the transition. Setting up the website and making updates is simple and the customization tools are simple to manage. The mobile cataloging app is very user-friendly, especially since it works offline and syncs later. Creating auctions is fast thanks to templates and closing auctions and sending invoices only takes a few minutes, even when done remotely. The whitelist bidder feature is a big plus because it limits participation to approved, vetted bidders. I also appreciate the e-sign integration which requires bidders to accept terms and property details before they're approved. Performance has been reliable with no major issues since we started using it and for the price, the feature set offers excellent value. It's been a particularly strong fit for real estate auctions because of the buyer vetting tools.

Cons

There are a few limitations to keep in mind. Customization only goes so far so if you want more advanced website design changes, you may need outside help. There's also a bit of a learning curve in the beginning, especially when setting up templates and workflows although it gets much faster once that's in place. Closing and invoicing are quick but you still need dependable mobile internet access through a hotspot or laptop connection to do it remotely. Also, if you want a platform that actively brings in bidders for you, this isn't really designed for that since it's a white-label software solution.

“Improved our auctions”

Pros

Our auctions look so much better now. The live countdown, the flashing screen whenever a bid comes in and all the customer-facing information have really helped us stay current and move as many items through each auction as we need. On top of that, their customer service has been excellent, with replies coming almost immediately and work starting on the issue right away.

Cons

The transition was tough for some of our customers. I honestly did not fully realize how difficult the change would be for certain people. One of our sellers even sued me in small claims court over it which somehow ended with me appearing on Judge Judy. Moving over from a much simpler software was definitely a big adjustment.

“Feature-packed tool”

Pros

It has really become the engine behind our business. The platform is genuinely powerful and packed with features, covering everything from online bidding tools like soft close and proxy bidding to practical functions such as invoicing, email reminders and text reminders. It brings together a broad set of capabilities that make our auction process much stronger and more efficient.

Cons

Would be lovely to see more published API documentation.

“Consistently dependable”

Pros

After more than four years of using it, the software has been consistently stable. The payment features, invoicing and the rest of the tools have all worked reliably without any major outages. The support and account management teams at AuctionMethod have also been excellent, quick to respond and always helpful when we need them.

Cons

More accessible API would be nice.

“Fast bidding”

Pros

The bidding process doesn't take long and the platform is simple to use.

Cons

You really have to be patient and persistent to reach the right bid and actually win the product.

“Incredible technical support”

Pros

Beyond being an excellent tool, what really fascinates me is the level of control it gives when running auctions. You can view the list of lots with images which helps a lot to get a clear idea of what is being auctioned. It also includes an automatic card payment option where customers can register and on top of that, the technical support is outstanding.

Cons

I really haven't run into any problems with it. It feels very complete, I enjoy using it a lot and the technical support is the best part since it's available 24/7.

“Great speed”

Pros

Everything moves quickly and the system is simple for both our staff and customers to use.

Cons

There really is nothing we dislike about the product. The team has also been very responsive when it comes to customizing the software to fit our needs.

“Amazing team”

Pros

More than just the platform itself, it's the people behind it that made all the difference and honestly why I felt it was worth leaving this review. They helped turn my business around, gave me hope about what's ahead and best of all, they've helped me make money.

Cons

The software really is impressive. Like I mentioned, if you look at other websites, they often have a much longer list of integrations. AuctionMethod could definitely grow in that area by branching out and making more partnerships which I'm sure will happen over time. At this point though, I'm fully satisfied.

“High level of customization”

Pros

Using it has been really simple and the level of customization available on top of an already solid platform is a big plus. Making adjustments is simple, especially with the support and assistance from the development team.

Cons

The subscription or rental pricing for the auction software is fair and in line with the market but the customization work does come at an extra cost.

“Custom-branded auction platform”

Pros

Running online auctions for antiques, fine art, jewelry and collectibles, I really appreciate that it gives my business a distinct look that matches my website. The platform works very well with my Mac setup and Apple devices which is a big plus for me. Entering information and uploading images is simple and the customer experience is user friendly too. A lot of my bidders participate from their phones and the mobile site is fairly simple for them to use. I also have some useful flexibility like adjusting how many lots close per minute and changing starting bids. The invoicing and payment collection tools are uncomplicated and the reporting features are helpful as well. Overall, it's a quality product that fits my business well.

Cons

Making changes after the auction ends can be hard. If a winning bidder doesn't pay and I need to sell the item to the backup bidder, I can't just update the lot with the new buyer number myself and usually have to contact customer support to handle it which can take some time. I've also run into limitations with the settlement statement report since I can't add sales information there for items that didn't receive bids during the online auction but were sold afterward. Since the product is always being updated, I expect they may address these issues over time. I also feel auction companies should have a way to secure their data if they decide the platform is no longer the right fit. And compared with other options, the software is definitely on the expensive side. Even so, the unique branding it gives my company is valuable and has been beneficial overall.

“Fantastic support and quick setup”

Pros

Switching over to it turned out really well. We had originally wanted this platform from the start but went with a cheaper option in the beginning. Once we made the move, the transition happened fast and we were fully up and running within two weeks of first reaching out. The software is very user-friendly and the customer support has been excellent. They do a great job of explaining things and helping fix issues, even when the mistake is on our side rather than theirs.

Cons

Every now and then we run into minor issues but nothing significant. Honestly, there haven't been any major drawbacks with this software.

“Helps set up solid auctions”

Pros

This software has been a big help in setting up really solid auctions and it has also helped me improve a lot as an auctioneer.

Cons

I'd like to see more attention given to the overall look and design, with an update toward something cleaner and more organized.

“Impressive functionality”

Pros

The platform felt solid and user-friendly and it offered far more functionality than we actually needed.

Cons

A few of the changes we wanted for our custom site had to be handled by the AuctionMethod team rather than being fully self-service. It wasn't a major issue though because their support was excellent.

“highly recommended”

Pros

Having everything web-based makes it much simpler to manage every part of our business. The software is very user-friendly and I'd definitely recommend it to anyone searching for something similar.

Cons

it would feel wrong to say anything negative about this company. Their customer support team and the product itself have been incredibly helpful to our business and they've earned a loyal long-term customer.

“Support team goes above and beyond”

Pros

Right from the start, this team has gone above and beyond to make the platform simple to use and to support whatever we need. They work incredibly hard and even late at night they'll answer the phone and help our company however they can. They're not only wonderful people to work with but they've also felt like genuine friends along the way. I'd absolutely recommend them to anyone. They've played a big part in helping us grow as a company and even though we may be small, they've always made us feel like an important customer. It's been a real pleasure working with them. The product is excellent and even better, they're the kind of people you want in your corner.

Cons

After using it for the past few years, we still haven't run into any real flaws or complaints.

“Simple to handle”

Pros

From start to finish, this software was simple enough that even I could handle it without trouble. During my very first auction, I entered the credit cards and sent paid invoices to every single buyer in just 60 seconds.

Cons

The only thing I'd change is the price, I just wish it were free. That's really the only improvement that comes to mind!

“The service feels personal”

Pros

Running my auction startup became far more manageable with this platform. It works well not just for my company but also for my bidders and affiliates which made adoption much simpler across the board. One thing that really sets them apart is how personal the service feels, they treat me like I'm their only client. I actually know the owners by name and that says a lot about how much they care about the people they work with. Budget was a huge concern when I was starting out and I definitely didn't have the money to build a $200k website. Choosing Auction Method felt like hitting the jackpot because it saved me a massive amount both upfront and over time. I also appreciate the terminate-at-will contract. If I ever wanted to leave, I'm not trapped and that flexibility gave me a lot of confidence. Another big plus is that they clearly think ahead. They already have a contingency plan in place in case of a disaster so my site can keep operating even under worst-case circumstances. That kind of preparation matters. On top of that, the software bundles everything I need into one package: automated accounting, billing, affiliate and bidder invoicing, user-friendly consignor tools and integrated credit card payment management. The one-on-one development support and server management have also been outstanding. Anytime something comes up, help is there almost immediately.

Cons

Honestly, I don't have any complaints. The owners worked closely with me from beginning to end to customize both the software and the website around my company's short-term and long-term goals and that has really helped position us for growth.