Management Consulting, 1-10 employees
Less than 6 months
“Avoid these scammers”
Pros
They make big promises but nothing actually works. The automation is simply the worst and that is the main reason I picked it in the first place.
Cons
Let me tell you that they are just after your money and make it really hard to cancel your subscription. And even after you cancel, they deactivate your account but continue charging you. It is an absolute nightmare.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Accounting, 11-50 employees
Less than a year
“A complete disaster from start to finish”
Pros
Listing products is pretty easy and does not take much of our effort and time.
Cons
It messed up my seller score by failing to update inventory as it was supposed to which cost me hundreds of dollars per sale. Also this platform feels like a money grab with outrageously high fees. I would say they take advantage of customers.
Rating Distribution
Ease of use
6
Value for money
2
Customer Support
3
Functionality
4
Retail, 1-10 employees
Less than 6 months
“I've never had such a bad experience”
Pros
Some features are cool though not all of them are functioning as I think they should.
Cons
There is customer service but the responses are completely unhelpful. The platform is supposed to automate orders but more often than not, something goes wrong and you have to handle it manually. Also the monthly fee is way too high and the platform crashes frequently which makes it impossible to work properly. And when you set up automatic payments, it picks more expensive items meaning you earn less commission. So I absolutely do NOT recommend it.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
2
Consumer Goods, 1-10 employees
More than a year
“Poor monitoring and even worse support”
Pros
AutoDS has a user friendly interface and a decent set of features for managing dropshipping. Plus the automation tools for product listings and stock syncing looked helpful at first and seemed like they could help scale an e-commerce business of ours.
Cons
The stock and price monitoring service is unreliable. Despite AutoDS claiming to monitor updates several times a day, there are major discrepancies where items show as in stock but are actually out of stock or differently priced with the supplier. This has caused many unfulfillable orders and financial losses. Plus customer service keeps repeating the same things and is not solution-oriented, even after over 90 emails about the same issue. Also promises of improvements have not matched reality which causes constant frustration.
Rating Distribution
Ease of use
8
Value for money
3
Customer Support
1
Functionality
3
Sports, 1-10 employees
Free Trial
“Avoid it”
Pros
I am still waiting for them to respond to my refund request. Fingers crossed as I hope they are not a scam.
Cons
They charged me the full yearly fee even though I canceled the trial the same day I signed up. When I asked for a refund they sent me a form saying they would deduct a 15% processing fee. Is this a scam?
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Furniture, 1-10 employees
Less than 6 months
“So far great”
Pros
Well I love the fact how you can make one change in AutoDS and it automatically updates all your listings.
Cons
It was a little difficult to set up at first but once it's done, I assure you that you will really enjoy using it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Consumer Goods, 1-10 employees
Less than 6 months
“Works but updates are needed”
Pros
Customer service is fast to respond whenever I contact them and knowledgeable too.
Cons
There are a few features missing that I feel like really help such as the ability to bulk edit products to set their quantity to zero (to pause sales while fixing price issues) and the option to export data to an Excel sheet from the dashboard including product and sales info.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Security and Investigations, 1-10 employees
Free Trial
“Pretty easy to use”
Pros
There are a lot of good things about it but my fav is the click and add feature for items as it is pretty simple and easy to use.
Cons
I have not come across any issues to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Program Development, 1-10 employees
Free Trial
“helps dropshippers succeed”
Pros
I like the customer service team as they are really friendly and helpful and the product itself is useful.
Cons
The new members can find it tough to use it at first but it is easy to understand thanks to the many guides available.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
Electrical/Electronic Manufacturing, 1-10 employees
Free Trial
“Stock shortages problem”
Pros
The customizable dashboard offers valuable insights to me into store performance including key metrics like profits, orders and revenue.
Cons
No complaints to share at all as AutoDS supports integrations with major platforms like Shopify, eBay, Wix and Facebook Marketplace which makes it versatile for different types of sellers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“stands out among others”
Pros
AutoDS automation really helps us simplify everything. Overall it is a great tool.
Cons
Every scan changes the custom edits I have made on my WordPress website which is really frustrating.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Primary/Secondary Education, 1-10 employees
Less than 6 months
“Does the job but has problems”
Pros
Auto-order generally works fine and the order fulfillment is usually smooth.
Cons
It is annoying that I cannot cancel an order once it's been processed.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
Retail, 1-10 employees
Free Trial
“Support is amazing”
Pros
The customer service is outstanding, always willing to help us and ensure everything gets done.
Cons
I find non-API configuration a bit challenging but customer support is helpful in guiding you through it.
Rating Distribution
Ease of use
5
Value for money
9
Customer Support
10
Functionality
9
Retail, 1-10 employees
Free Trial
“Great experience and support is good too”
Pros
I really appreciate the user friendly interface and the automation features.
Cons
The website's background design is a little confusing at times but that's the only issue I have come across.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
