Convictional Reviews

“Integration works fine

Pros

We use it for drop shipping and it is by far the easiest software I have worked with. It requires minimal effort for order processing which makes the whole drop shipping process much simpler.

Cons

We have not run into any major issues. There was a minor hiccup with inventory management during onboarding but the team addressed it quickly and thoroughly.

“Easy to use

Pros

Setting up and integrating this software is not an issue. Vendors can easily get started on the platform and it opens up access to new vendors we couldn't reach before. Adding new products is quick too and finding information on the platform is simple. Plus the customer service team is always quick to respond.

Cons

I feel like a few improvements would make a big difference such as adding a multi-warehouse solution, giving the option to manually acknowledge orders instead of auto-accepting, having filters that stick and receiving notifications about product updates.

“Good site but there is potential for improvement

Pros

It is a great way to keep products fresh on our site. Working with the Convictional team is also a pleasure because they genuinely care about making sure the platform is as good as it can be and are always open to feedback.

Cons

Well it is not the most intuitive platform and it can be a bit tedious to update products or keep up with changes after the initial sync especially with images and prices. Also it's missing some key features like importing/exporting and reporting.

“The easiest marketplace choice out there

Pros

What I love most about it is how easy and simple it is to use. It connects seamlessly to our Shopify store, adding suppliers is quick and adding products is pretty easy too. I really don't understand why other similar platforms are so complicated. Overall Convictional just makes sense to me and I find it very user-friendly.

Cons

I'd like a simpler way to update orders when our supplier runs out of stock. And though it is not too difficult and in most cases, we don't face inventory issues. If we do it is easy enough to sort out.

“Quite a useful tool

Pros

The integration with our Shopify store to sell on Indigo Marketplace is flawless. Also everything runs automatically without a hitch.

Cons

Convictional reports and analytics are pretty bad as there are not any useful ones.

“Gained a lot of new business since using it

Pros

Integrating this software with my Shopify store is way too simple which I like the most.

Cons

Figuring out the VAT was a bit tricky but we managed to solve it.

“Top-rated software

Pros

The integration with Shopify makes this software absolutely essential for our operations.

Cons

Packing slips do not include personalisation details which I feel like should be updated.

“Perfect for independent brands

Pros

Setting it up was so simple and I really appreciate the support from their account management team in securing new marketplace partners. Also it integrates smoothly with tools like Shopify.

Cons

There is nothing to complain about as I find it an awesome tool to use.

“Easy Shopify integration

Pros

We are using it through SeattleMet and it's amazing how well and easily it syncs with Shopify to display our product catalog on SeattleMet's shop. Also I'd have no hesitation using this platform again in the future!

Cons

The only issue we have come across is that it did not seem to collect shipping fees on behalf of the customer when an order was placed. We are not sure if it was a setting we missed in it.

“Helps us work faster

Pros

Well we were able to seamlessly integrate with multiple platforms using Convictional. The first partner recommended it and then we asked the next partner to use it too, so we could all be on the same page.

Cons

I feel like it would be great if it could support variable shipping rates.

“Allows us to discover new ways to generate revenue

Pros

With it we were able to open up new revenue streams by offering our products on multiple stores that could not keep them in stock but can dropship them instead.

Cons

Integrating with WooCommerce was a bit difficult when we were setting it up.

“Perfect for overseeing drop ship vendors

Pros

Setting up was not a time taking or difficult task. The dashboard is simple and the integration process is smooth too.

Cons

Not a complaint but I would prefer a monthly fee structure based on the number of transactions.

“User friendly tool

Pros

It is really user friendly. Also I find it easy to understand and navigate. Overall nothing feels too complicated or overwhelming.

Cons

The payment gateway connection might need some work but thats more of an internal issue we faced.

“Top-quality software

Pros

The connection with both our retailer and Shopify software is flawless.

Cons

I think accessing certain accounting reports could be easier.

“Support team is superb

Pros

Convictional integration was seamless, the support team is simply the best and it is fairly user-friendly too.

Cons

The training guides were outdated so I did not find them very helpful.

“Easy to use

Pros

We were introduced to it by another partner and to our surprise it works the best for us as the whole process was fast and super easy to use.

Cons

Honestly we do not have any comments to add as we haven't run into any challenges.