Koongo Reviews

“Support is at next level

Pros

Customer support is highly efficient. The team is always ready to help and even takes the time to explain us how the platform works.

Cons

I have not faced any issues that have stopped me from working. I have been using this service for over a year now.

“Customer support is always available

Pros

The system operates pretty well and easily and it also has plenty of integration options available which I like about it.

Cons

One thing that annoys me is that I keep getting error messages during uploads, even when the mapping is correct.

“They are doing everything right

Pros

Koongo customer service is simply outstanding. As the team was incredibly helpful to us from the beginning.

Cons

Everything is fine. Yes there is a learning process but with the support and help, it is working as it should.

“Assistance that you can rely on

Pros

I always found Koongo's staff to be very helpful and quick to respond to any questions. Even the latest issue was resolved very quickly by them. I have been working with it for almost a year and they have consistently gone above and beyond to assist me with any problems I have faced.

Cons

To be honest there is just one thing I dislike about it that there is no direct phone support. All communication happens through chat and tickets which can be frustrating, especially when I need a quick response.

“Overall it is good

Pros

Support team is the best. From the start they were helpful and friendly with us.

Cons

For me the difficulty is in how complicated it is to use although there is an amazing team behind it who helps with everything.

“Offers outstanding service

Pros

I was hopeful about the software due to its low price. However it turned out to be the best channel I've used and tested. Support was quick and very helpful. As I had many questions and issues but they never ignored me and answered all of them. The setup was done by the team and it works amazingly well.

Cons

Honestly I have no complaints to share as the service from the team is great and the software is easy to use which will save a lot of time in the future.

“I like it!

Pros

The program works well for us. It is excellent, fast, professional and offers efficient service and support.

Cons

Everything is just nice as I have not come across any serious trouble. The company and the program are great and there are kind people answering questions.

“The best integration partner

Pros

Onboarding was not a problem and special thanks to the support team as they did a fantastic job. Also integration with multiple marketplaces is seamless and easy to manage.

Cons

So far everything is going well for us. The team is quick and reliable.

“Provides exceptional customer support

Pros

The support has been excellent in assisting us with implementing channel exports and establishing connections between SaaS and sales platforms.

Cons

No cons to share from our side.

“Ideal for managing multiple channels

Pros

Koongo makes it easy to list our products across multiple eCommerce channels. Plus they provide excellent customer support to guide us through setting up various platforms and the integration works smoothly with platforms like Ecwid.

Cons

It does not offer phone support. Although their chat support is helpful, I feel like speaking to a representative over the phone would build more confidence and help first-time users stick with the platform.

“Disappointed not impressed

Pros

Honestly I do not have anything positive to say about it except that they provided channels for eBay and Amazon.

Cons

I am unhappy with almost everything. As there is very little communication that addresses my issues.

“I highly recommend it

Pros

I highly recommend it to all. Though it seems a bit complicated at first but the support team is always there to help. We switched from Channable to Koongo for our marketplaces and we have been happy with it ever since.

Cons

The support has been very helpful and I've never been let down. So I cannot think of any negatives yet as I have not reached that point.

“So far very impressed

Pros

Well I started using Koongo after a recommendation from IONOS and I have been really impressed with the support I have received. From the very first day until now the team has been super incredible. They have gone above and beyond in assisting me. I can't thank him enough for their help. So yes I would recommend Koongo to all my contacts and I've already begun sharing how helpful and affordable their service is.

Cons

No cons at all. I have no complaints. And with Koongo's help my business is running much more smoothly.