Linnworks Software Reviews

“it is very reliable and customizable

Pros

This software can handle any volume, no matter how high. Even during spikes or heavy traffic, it manages our work smoothly.

Cons

The pricing is on the higher side, and it can be difficult to adjust for those who aren't very technical. I personally preferred the desktop version over the cloud based one.

“Been using it for over 7 years, solid platform

Pros

Linnworks has completely transformed how I manage my e-commerce business. As an online seller with stores on eBay, Amazon and Shopify, I needed a solution that would streamline my operations, and Linnworks delivered.

Cons

Over the last two years, I think they've been acquired and I've noticed that the prices have been changing a lot since then.

“Features overpromised, and the sales director wasn't truthful

Pros

Initially, I liked how it looked and worked. However I was extremely frustrated by their lack of attention to building a good working relationship. Even when the software wasn't a good fit, they continued to charge me. The poor service and unhelpful responses made this the WORST experience I've had with any software company.

Cons

Customer service has been a joke. I honestly don't know who's in charge. The support team always jumps in when there's an issue instead of the account rep assigned to me. They've been dishonest multiple times, claiming they offer demand forecasting when they don't. They also said I could track sales per SKU in real-time, but that's not true either. The software is filled with bugs and is ultimately not useful. Honestly, I'd be better off just using spreadsheets to track my inventory.

“Takes a bit of time to learn

Pros

It gives incredible visibility into my inventory.

Cons

It takes some time to learn, but I think it depends on how you've set everything up.

“Better off looking elsewhere

Pros

If I had a small business with only a few orders to process daily, this software would be just fine.

Cons

This product makes scalability difficult and is not intuitive to set up. The Warehouse Management System is buggy and expensive. The customer support is weak too. Our rep seems to know very little, and even though we've had training sessions scheduled for weeks, no one has actually learned anything. No one seems able to answer any of our questions, and I'm still waiting for email replies.

“Top choice in the industry

Pros

It includes most features and integrations that other software like Sellbrite, Stockkonnect and Sellics don't have.

Cons

The server is slow, and support takes a lot of time. Also, it becomes expensive once we hit certain order limits.

“Good backbone for any eCommerce business

Pros

The marketplace management, catalog management, and dispatch features have been excellent in our experience.

Cons

The things I wish they improve are reporting and warehouse management.

“Centralizes sales from different channels, but key improvement requests go ignored

Pros

It centralizes all of our sales platforms, which makes everything much easier to manage.

Cons

All of our fundamental improvement requests are ignored. They release updates with new features, but these come with bugs or design errors. Even though we've reported them and they've been confirmed, nothing has been done to fix them. This makes daily use of the software painful.

“Outstanding software overall

Pros

The inventory management and product listing features are great for organizing everything. I like it.

Cons

Some features took longer than expected to develop, like the ability to handle images with extended properties for Magento 2 and Shopify.

“Amazing and dependable software

Pros

It offers vast integrations with various channels and is easy to use. Plus, there are no limits on the number of users or SKUs.

Cons

I think it's a bit expensive and tech tickets sometimes take longer than they should to get resolved.

“Quick and effortless integration across channels

Pros

Integrating with multiple channels was easy and seamless, which saved me a lot of time.

Cons

There's a lack of customization; we can't seem to make any individual changes to suit our specific needs.

“A good foundation for an eCommerce business

Pros

Linnworks offers a user-friendly system that I can customize to meet the needs of my small to medium-sized e-commerce business. The order management system is just as good as many of the competitors, and the new desktop version of order processing is much more intelligent. However, it can look a bit cluttered, which makes it harder to use when I'm in a rush. The listing process is pretty standard across many marketplaces, but it does allow me to create an almost endless list of properties tailored specifically to my product types.

Cons

The software can be slow and buggy at times. There are also issues when using certain features in Firefox/Chrome, so often I end up needing both browsers open, which is less than ideal.