Total 6 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

17%

3

Stars

0%

2

Stars

17%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J

JOSHUA

Retail, 1-10 employees

Less than a year

5.0
March 2025

Really simplified how we handle things

Pros

We have been using this platform for more than a year and it's really simplified how we handle things.

Cons

Honestly I have not noticed any downsides compared to our previous system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Marius

Retail, 1-10 employees

More than a year

5.0
December 2023

easy navigation and no extra paperwork

Pros

Everything from adding products and managing orders to customer support and accounting is pretty easy on Mirakl. It stands out from other marketplaces as navigation is easy and simple, there is no extra paperwork in accounting and keeping track of customer questions is not a problem too.

Cons

We did run into a few problems with single sign-on before but it's been working much better lately. Even with that hiccup, it is still a fantastic platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sofia

Wholesale, 11-50 employees

Less than a year

5.0
June 2023

Really user-friendly and convenient

Pros

It is really user-friendly and convenient because all the information we need is in one place. It is especially helpful for managing our product catalog.

Cons

I have not run into any particular issues while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Benoit

Recreational Facilities and Services, 1-10 employees

Less than a year

2.0
May 2023

Great platform but broken help button

Pros

Everything about this platform is great except for the support team and the fact that you cannot add links on certain platforms. Those are really the only downsides.

Cons

There is no way to get in touch with any kind of support as the support link is broken. I had to email the marketing address listed in the terms and conditions and I still have not gotten a response.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

1

Functionality

3

F

frederic

Retail, 11-50 employees

More than a year

5.0
November 2022

Very user friendly and clear

Pros

The interface is very user friendly, categories are clear and easy to access and I find it simple to use.

Cons

I have not come across any weaknesses during my time using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Guillaume

Retail, 101-500 employees

Less than a year

4.0
September 2022

easy to integrate with useful features

Pros

Mirakl is a great marketplace as it is pretty easy to integrate and offers really useful features like a shared product information system where you can use product details directly from your suppliers.

Cons

The platform is a bit on the pricey side and there is a pretty steep learning curve to fully understand everything it can do.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9