OnPrintShop Reviews

“Great Web to Print platform solution

Pros

I have been using this web to print solution and it's honestly been fantastic. The interface is really user friendly as I can tackle both simple projects and more complex customizations without much hassle. What I love most is how flexible it is when I need to modify things for specific requirements. Plus integrating with other third-party apps has been surprisingly smooth.

Cons

Have not found any real issues yet though I am hoping they will roll out some more cutting edge features down the line

“Complete solution with minor setup needs

Pros

What really sets this solution apart is how much I can customize without writing any code by modifying text, product options, ordering rules and tons more. The flexibility is incredible plus I can still add my own CSS and JavaScript when needed. Their team delivered our basic website platform in under a week and gave us 6 months of on-demand support through chat and email. Even after that initial period ended, the support team remains super responsive despite the 12 hour time difference with India. Most tickets get answered within 24 hours. What I really like is how willing they are to make custom changes to our specific setup and they actually include those improvements in the next version update for everyone to benefit from.

Cons

We have run into some checkout limitations that feel like they should be basic features things like order-specific rules and charges that only show up in the cart. When we asked about adding these capabilities, we got a flat no which was disappointing. Maybe they will change their mind in future updates but for now it makes our workflow more complicated. The biggest frustration is how they handle third-party integrations. Most are not included in your subscription as you have to pay to activate them, then there is an annual maintenance fee on top of that. It's pretty annoying since other e-commerce platforms include these integrations for free especially when the third-party service already has its own subscription cost. Even accessing there raw API costs extra and they dont offer webhooks. Really wish these would just be part of the main subscription instead of expensive add-ons.

“Flexible platform with great value

Pros

The platform handles everything from basic printing to complex packaging, stickers and wide-format signage thanks to its incredibly flexible pricing engine. I love that product managers can connect third-party apps and configure products independently without any coding knowledge. The performance is solid particularly when it comes to SEO optimization. One standout feature is the ability to create child storefronts either private or public which work perfectly as corporate extranets and are invaluable for franchise networks.

Cons

I do not really have major complaints but it would be helpful if they could translate more of the backend and helpdesk materials into other languages like French and Spanish. Right now everything is in English which can make things a bit harder to navigate for non-English speakers.

“Impressive SEO capabilities overall

Pros

I like how versatile this tool is as it handles everything from simple print jobs to complex packaging and signage work. Being able to customize settings and integrate with third-party apps makes our workflow so much smoother.

Cons

The billing team and customer support can be pretty slow getting back to us which gets frustrating when we need quick answers.

“Reliable software

Pros

It is very easy for everyone on my team to pick up and customers find it simple too. The customization options really let me customize everything to match our brand perfectly.

Cons

Honestly I have not found anything to complain about so far.

“Effective tool with some limitations

Pros

The quality is absolutely phenomenal and their support team is magnificent as they get work done in record time. Their service is really good and I'd highly recommend it though there are some limitations when scaling up.

Cons

When I need large quantities, the system really struggles like when I am trying to process over 1000 units with color and photo quality requirements it just crashes. Their after-sales support needs serious work too and dont even get me started on the billing department because it is painfully slow and clunky. The support website could use a major overhaul as well.

“Promising but needs time to mature

Pros

OnPrintShop customization options really let us tailor everything to fit our specific business requirements perfectly.

Cons

Support response times drag on way too long, there are lots of bugs throughout the system and moving our custom setups to newer versions either costs a fortune or just cannot be done.

“Solid Platform with future potential

Pros

I really appreciate how user friendly this is to navigate and once we get the hang of it, the tools work incredibly fast and efficiently.

Cons

The only real downside is that it takes repetitive practice to get good at it but that is more on me than the platform. So the more time you put in the better you become at using it.

“Reliable support system

Pros

The helpdesk team is the best as they are really knowledgeable, friendly and available around the clock whenever I need assistance. The software itself has impressed me with its extensive feature set while remaining surprisingly easy to navigate.

Cons

Occasionally run into minor glitches though the tech support team is quick to help us resolve them

“easy to navigate

Pros

I am really looking forward to diving into this platform. The interface feels pretty user friendly and there is so many different options to work with. The training was comprehensive and now I feel confident I can make the most of all the features, plus knowing there is powerful customer support available gives me peace of mind.

Cons

Well have not used it long enough to spot any real problems yet though I am not expecting major issues down the road.