Marketing and Advertising, 1-10 employees
More than a year
“Boosted sales significantly”
Pros
I used it for an online store client. We were able to tailor the product recommendation tool to fit the client's specific item types. Using this tool the client's average sale price grew by 60% and the rate of people leaving their carts without buying dropped by 15.7%.
Cons
I haven't come across a single thing I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 101-500 employees
More than a year
“A true partner that handles all our survey needs”
Pros
Our favorite thing is how it handles every kind of survey we need to run. This is crucial for us, because it gets really disorganized when we have to work with multiple companies for different types of surveys. Having a single partner who understands all our requirements has big advantages like getting their suggestions for clever survey concepts. I also have to highlight their staff, they are committed, take initiative and reply quickly. It truly feels like we're one team. Plus their recent platform overhaul has made navigating the system much smoother for us.
Cons
The platform has been trouble-free for us and we're happy with the service. One observation is that you can't be logged into the same account from different devices at once. I also believe having various permission levels for team members would be a great addition for businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Electrical/ Electronic Manufacturing, 500+ employees
More than a year
“solution-focused team”
Pros
What stands out the most is the team's positive and solution-focused attitude. Any time we have a new idea or a specific need, we find answers rapidly or get helpful recommendations when we contact them. Also because the platform is so adaptable, they can handle all our survey and engagement needs across different areas. With the various theme options, we can use the same core content for our other brands but present it with a unique look that feels native to each one.
Cons
My experience with the platform has been smooth with no significant problems to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Events Services, 101-500 employees
More than a year
“dynamic customer insights”
Pros
The quick and dynamic communication system led to very happy customers. We effectively identified guests' perfect holiday spots and lodging preferences. Using the information we collected, we ran targeted follow-up ads and created special promotions for our audience.
Cons
Because the team helped us so much during the setup we didn't face any hurdles.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 101-500 employees
Less than a year
“Helps manage customer happiness”
Pros
As a sales website, keeping our customers happy is our main goal. It can be tough to stay on top of so many people and these surveys help us manage this in a more dynamic way. With the comments we receive, we can evaluate our items and keep an eye on how our team is performing.
Cons
The interface is so straightforward that we never ran into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sports, 101-500 employees
More than a year
“engaging content creation”
Pros
We can build engaging content in just a few tries with the simple layout. We can lead our audience with fun material that holds their interest. The admin panel and data summaries are powerful tools for measuring our performance metrics.
Cons
With the excellent assistance from the support team, we managed to avoid any problems altogether.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Machinery, 500+ employees
More than a year
“Great for Instagram growth”
Pros
We use the quiz feature to run monthly, prize-backed contests on our Instagram. I love that it feels like a natural part of an IG story. It's a powerful method for gaining followers (we've jumped from under 10,000 to over 70,000 since we began) and for collecting contact information like emails and phone numbers. It's also great that the contact details we gather can be sorted based on how people answered the quiz. I also appreciate that it's an all-in-one service, besides quizzes, we also use it to get opinions from our customers and distributors.
Cons
Haven't run into any major difficulties while using the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 500+ employees
More than a year
“Effective driven team”
Pros
They have a seriously effective group of people who are highly driven to deliver real value. They understand our business challenges and goals and consistently recommend precise solutions and options. The system is simple to operate and easy to integrate into our company's websites and apps. This tool has successfully helped us hit our goals for in-app user interaction and enriching our customer data.
Cons
Our experience was completely positive from start to finish.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 500+ employees
More than a year
“Essential customer feedback”
Pros
To provide top-tier service, we need to hear from our customers. This platform lets us build various kinds of surveys to truly grasp what they need. We then use their feedback to shape our yearly marketing strategy.
Cons
Honestly I can't think of any drawbacks to using this service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10