Riqra Reviews

“Meets our expectations

Pros

Riqra software is very easy to customize and fits our needs really well. It was also a simple process to roll out to our team.

Cons

We ran into a few small problems integrating it with our ERP but the support team was really patient and handled everything professionally.

“Fairly easy to use

Pros

It is really easy to use and makes managing orders and inventory simple and hassle-free for us.

Cons

One thing I have noticed is that at times the platform takes a long time to load to show the order details.

“I like using it

Pros

Creating promotions and coupons is way too simple with it and uploading products is quick and easy too.

Cons

I feel like it would be great to have a built-in popup feature since right now it's something Riqra has to handle directly instead of letting us set it up ourselves.

“a valuable tool

Pros

What I like most about the software is that I can easily and efficiently keep track of my orders and I also have access to the necessary data for each customer.

Cons

The photo requirements are probably the part I like the least. They need specific dimensions which makes it harder to upload regular or standard photos that would help our customers recognize us better.

“Excellent platform

Pros

It is very easy to set up, comes with all the essential e-commerce features and I must say the customer service has been nothing short of excellent.

Cons

There is definitely room to improve some parts of the UX.

“Pretty easy to customize

Pros

We have used a couple of software programs and what I really liked about this one is how easy it is to customize many aspects of the store.

Cons

Even though a lot of the store is customizable there are still a few details that need more flexibility. Also it'd be great if users had full control over how the page is organized and could customize every field the customer sees just the way they want.

“Good but missing some features

Pros

It has got everything you need to kick off your B2B e-commerce journey such as powerful features that help us get up and running smoothly.

Cons

That said it is still missing quite a few features that other platforms already offer out of the box.

“Simple however needs improvements

Pros

Riqra makes it really simple for customers like us to browse and buy products without any hassle.

Cons

Well I think they should add an option to view images in a larger size and higher resolution as it would really help showcase the products better.

“Staff is friendly

Pros

It's easy to use and Riqra staff is always willing to help us make the project a success.

Cons

Some of the features we actually need still have not been developed yet which limits what we can do for now.

“User-friendly tool

Pros

Riqra software is highly intuitive and really easy to navigate. Overall we had a very nice experience using it.

Cons

Some processes take a bit longer to implement than we expected. So I feel like speeding them up could definitely help improve the overall product.

“Support is provided quickly

Pros

It is user-friendly and way too easy to use. Plus I like the fact that they keep things fresh with regular updates.

Cons

There are a few things I feel I should be able to handle on my own without needing to reach out to support like changing the status of a sale if I mess it up or editing a user's name when it includes characters like periods. Since those options are not available, I had to get support involved.

“Easy and dynamic

Pros

One of the things I liked most was how easy the page was to navigate and how user-friendly it was.

Cons

What I did not like as much was having to reach out to Riqra just to get certain options added or enabled. I feel like it would be easier if we could manage those ourselves.

“Affordable option to consider in B2B

Pros

Back in 2020 it was the only tool that matched our budget but platforms like VTEX or Shopify Plus were way out of reach for us. At first we planned to use it as a short-term solution since it did not have all the features we wanted but it covered the essentials. Over time though Riqra really stepped up, adding more functionality and becoming a much more reliable option. As of July 2020 you can tell they are actively listening to users and improving the platform to meet today's eCommerce needs.

Cons

There are quite a few areas that could use improvement like enabling dual-currency purchases which gives us the ability to manage certain functions ourselves instead of going through email, adding goal or rewards programs and improving user management. Overall they really need to enhance and refine the core features they have already built.

“Proven quite beneficial

Pros

It has been pretty helpful for building stronger relationships with our smaller clients across the country especially those who do not have their own platforms. Plus it helps them stay on top of things like purchase orders, inventory and pricing campaigns making the whole process way more organized.

Cons

Being a Chilean company, we have run into a few small hurdles where the platform did not quite meet our local needs. But thankfully we have been able to work through them as we go.

“Improved interaction with our customers

Pros

Rolling out new features has been a key part of the experience as it helps the platform grow and adapt to what we need.

Cons

Having a limit on the number of products we can list in the virtual stores is a bit restricting and could definitely be more flexible.

“Easy to adapt

Pros

What stands out to me is how adaptable the platform is. Features like the fair and bidding sections add a lot of flexibility to how things can be set up and used.

Cons

The integration with our ERP works overall but not every update is available through the APIs yet which makes certain processes a bit less smooth.

“Works wonders

Pros

It is very easy to use and keeps orders organized, streamlining the automation of operations. Though the integrations had some issues but everything was quickly resolved and we are very grateful for that.

Cons

One thing I would change is making it easier to add more promotions especially across wider ranges. Also it would be great if we could edit individual products directly instead of having to rely on bulk uploads as that way fixing mistakes would be much faster.

“Practical, user-friendly and fast

Pros

The buying process is pretty simple. Plus it allows us to set minimum order values, apply coupons and connect it with different payment methods which makes everything smooth and flexible.

Cons

I think it would be helpful to have more flexibility when setting up categories and subcategories as of right now the options feel a bit limited.

“Support team is good

Pros

The software works well and is simple to use even though it's missing a few features. On the bright side the support team is pretty responsive and always helpful.

Cons

It is missing a feature that lets individual users or sellers check their own inventory which I feel like would be really useful to have.

“Good value for money

Pros

Their customer service and I must say the quick response time have been great and it is definitely something they should continue to prioritize.

Cons

I would like to see more options related to marketing and promotions.