
Rocketspark Reviews
Total 14 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars86%
4
Stars14%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
John
Retail, 1-10 employees
More than a year
“Stunning website design and easy management
Pros
I love how easy the Rocketspark web design process is, especially with the WYSIWYG editor. It feels just like using social media. super easy!
Cons
The ecommerce platform could be more comprehensive, especially when compared to some of the larger platforms out there. It has what I need, but it's not as feature-rich.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
John
Photography, 1-10 employees
More than a year
“Amazing platform with so many designs
Pros
The ease of use is incredible. Rocketspark's design system makes it possible for even novice designers like me to access great design.
Cons
One downside is the lack of technical support over the weekends. It's a bit challenging when I need help outside of regular business hours.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
pip
Leisure, Travel & Tourism, 1-10 employees
More than a year
“I highly recommend Rocketspark
Pros
The modern templates are fantastic and I'm always impressed by how fast and helpful the support team is whenever I need assistance.
Cons
Sometimes the guides don't have all the answers so I end up reaching out directly for support. It would be helpful if the documentation covered a bit more ground.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Andrew
Fund-Raising, 1-10 employees
Less than 6 months
“Simple website builder with effortless setup
Pros
The design templates are easy and easy to work with. Plus, I love the ability to work on the site before it's fully launched, and the customer service is also top-notch.
Cons
I would prefer a Picture Slider for each year of the classes I offer, rather than just a slideshow that advances at set time intervals. It would give me more control over the display.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Richard
Writing and Editing, 1-10 employees
Less than a year
“Outstanding service
Pros
Rocketspark is a fantastic product. I really appreciate how dedicated they are to serving their customers. Their support is excellent and they genuinely care about your experience.
Cons
Honestly, there's nothing else that comes to mind right now. I'm generally happy with the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nerena
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Big thanks to Rocketspark!
Pros
What stood out the most to me was the service. They answer my questions even outside of working hours sometimes! It's impressive how committed they are.
Cons
I do struggle with getting my website seen on Google and understanding all the SEO requirements, but I think that's more of a personal challenge than a problem with the platform itself.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Brad
Consumer Services, 1-10 employees
Less than 6 months
“Good platform
Pros
Once you get the hang of it, it's pretty easy to use on your own.
Cons
The design options are a bit simple. I'd like to see some more advanced stack options or maybe more variety in layouts.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Simone
Health, Wellness and Fitness, 1-10 employees
More than a year
“The customer support was amazing
Pros
The automated help function is great! It walks you through everything with helpful guides. Whenever I need to talk to a person, they're incredibly friendly and respond quickly. They also follow up to make sure everything's resolved, which I really appreciate.
Cons
There's nothing I dislike about Rocketspark. I've had a positive experience so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vivette
Education Management, 11-50 employees
More than a year
“Reliable so far
Pros
We've been using Rocketspark for around five years now. When we were looking to switch to wordpress, we decided to stick with Rocketspark because of their excellent customer support over the years. Even though wordpress offers more features, the lack of customer support made us choose Rocketspark. Their designer has been amazing to work with and we're excited for our new website launch in 2023.
Cons
The features on our current website have worked well but we've faced some limitations when trying to make certain changes. The new website we're designing introduces more flexibility and some new functions that I'm excited about.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Bronwen
Health, Wellness and Fitness, 1-10 employees
More than a year
“delivers professional results
Pros
Creating a polished website is so easy with rocketspark. I really enjoy playing around with the features, and I've been able to build a site that looks professional for my service. The members' site feature is also a huge time saver because I no longer need to use a separate platform. Every time I've interacted with their staff, I've received a quick and helpful response.
Cons
Nothing at this stage. If anything comes up, I just reach out by email and get it sorted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Staffing and Recruiting, 11-50 employees
Less than a year
“Super duper EASY
Pros
Rocketspark is a NZ-based platform that's super easy to use with a simple, clean design. The customer service is absolutely amazing.
Cons
There are some missing functionalities but that's expected with newer software. I'm confident it will improve over time but I still love using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sara
Higher Education, 500+ employees
More than a year
“Exceptional support
Pros
It's incredibly easy to use, even for someone like me who doesn't have a lot of tech experience!
Cons
I can't think of any cons. The website builder is really easy to use, the Rocketspark team provides fantastic support and it's great value for money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cain
Marketing and Advertising, 1-10 employees
Less than 6 months
“I am impressed with the website builder � plus, the helpful Rocketspark team
Pros
I love the drag-and-drop feature. It makes creating a smooth, professional-looking website so much easier. And if there's an issue, the Rocketspark team is quick to solve it.
Cons
I didn't come across any major cons during my use of the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robyn
Hospitality, 1-10 employees
More than a year
“Top-tier website builder
Pros
It's so easy to use, even for someone like me who isn't tech-savvy. Plus, there are always opportunities to improve the website as I go.
Cons
Setting up photos on different landing pages was a little tricky at first, but I was able to figure it out with some patience.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10