Shift4Shop Software Reviews

“Better alternatives are there in the market

Pros

They had an excellent plan where you got the cart free, if you used their payment processor. Lots of apps are included. Can use "out of the box" without having to add a bunch of paid options.

Cons

Their apps and setup are confusing and hard to figure out for someone just starting out. Single plan. One price good for established ecomm not good for start ups.

“amazing service, no complaints

Pros

Payout is faster then other soon as a batch out it's settled faster then others

Cons

They don't do payout same day at all they should

“Move on from Shift4Shop � it's not worth it

Pros

Free, no fees except a processing percentage inline with other options.

Cons

Instructions to set up the site and transfer over your domain were missing. Hours wasted when I had to perform a specific ticket to get it to work that wasn't listed or documented. Setup is atrocious, not fluid, old outdated. I finished setup and took my site live and found out the credit card processing wasn't working. Several messages to support and the replyies back were so incoherent, no one could understand what they were saying. It wasn't even proper English or legible. I have missed over a month of sales because of how bad their processing setup is. Some of the support staff are ok, some shouldn't be allowed to work in the tech sector and should require adult supervision.

“It is one of the worst tools I've used

Pros

There is nothing to like with the service and support they offer!

Cons

Their software which certainly is not theirs based on how a lot of support seems to go through outside parties, horrible service going all the up to the president!

“3dcart was way better ,Shift4Shop is a mess now, with no support

Pros

What made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult.

Cons

The CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time.

“pretty much covered everything I needed

Pros

Its program has almost everything you need for better development the support people are great and are available to help you

Cons

Often the website breaks down and it's not interesting so you want to go elsewhere

“A solid platform, but customer service is declining and glitches are increasing

Pros

We stayed with Shift 4 Shop/3dcartstores due to the functionality of the platform. The cost used to be good and the customer service much better in the past.

Cons

Increasing "glitches" either globally or domain specific. Long or no response from upper management on serious issues such as missing orders, description issues. etc.

“It made online ordening simpler

Pros

It's similar to 3d cart which is what it took over in our company.

Cons

I do not like that changes can be made without us knowing. Causes issues for our website.

“They stole from us and tried to force us to use their payment processor

Pros

The Shift4Shop store layout is capable of many things we require, such as different price tiers for different customer groups as well as options for each product.

Cons

Some of the formattings are not automatically symmetrical and require adjusting, and still may not be quite right. Customer service is garbage.

“I would not highly recommend

Pros

It was fairly easy to set up my store, although there was a learning curve associated with getting it set up. I like that it integrates with our credit card processing company, Payjunction.

Cons

Customer service could be better. It takes support a few days to respond.

“Great service overall

Pros

I like it as a whole and the concept of the site.

Cons

I think its too complicated if youre not experienced enough.

“Constant technical glitches

Pros

Shift4shop has a lot of features to customize your store.

Cons

I couldn't get back into my store. I contacted customer service several times to reset my password. No success. I'd like to just close it, but they tell me that I have to log in to do that. I've since moved on to Shopify.

“Run as fast as you can!!

Pros

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

Cons

Oh, the loss of money and our customers getting turned away online. Measures right up to the lack of response to do anything by the customer care and tech support departments!