Total 8 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

13%

3

Stars

13%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

R

Rahul

Information Technology and Services, 51-100 employees

More than a year

5.0
June 2025

Grow without losing control

Pros

I really like Shopify Plus because, as an IT lead, it offers enterprise-level security and a flexible API. We were able to add our own custom checkout logic, SSO and automate workflows without it affecting performance.

Cons

The price is pretty high especially when a lot of the features require third-party apps. I also feel like the support response is slower during peak seasons which can be frustrating.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

10

B

Brian

Furniture, 51-100 employees

More than a year

5.0
June 2025

Great option for anyone in e-commerce.

Pros

What I love most about It is the ability to customize everything. As a growing business with complex needs, customization is key for us. The customer support is fantastic and I also appreciate having access to beta programs.

Cons

The 100 variant limit is definitely the worst part about Shopify Plus. But I've heard they're going to remove that limit soon, so fingers crossed!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

N

Natasha

Retail, 11-50 employees

More than a year

4.0
May 2025

Best tool for online stores

Pros

It's so user-friendly and always up to date with the latest innovations and trends. The multiple integrations available are great and the reporting is super efficient.

Cons

They assign you an account manager but honestly, they don't really help much. They promise you everything and then they hand you off to a new person who does the same thing all over again.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

5

Functionality

10

A

April

Apparel & Fashion, 11-50 employees

More than a year

3.0
May 2025

Perfect for larger businesses

Pros

I really enjoyed using the checkout liquid to customize the checkout process and the Launchpad app has been great too!

Cons

For us, the price wasn't worth it. It's super expensive and I think it's more suited for B2B businesses. We've struggled to use the full value of the platform and the support we were promised kind of disappeared once the platform was set up.

Rating Distribution

Ease of use

9

Value for money

3

Customer Support

5

Functionality

5

S

Safia

Marketing and Advertising, 1-10 employees

More than a year

5.0
April 2025

Offers great potential for partnership

Pros

The support you get is top-notch. You have a dedicated Shopify customer success manager and you can get technical help whenever you need it.

Cons

Honestly the stress of needing to bring in a ton of leads to stay in the Partners Program is much.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H

Hannah

Apparel & Fashion, 1-10 employees

More than a year

5.0
April 2025

Our experience with Shopify

Pros

It is a one-stop shop, and I honestly don't know where we'd be without it. The apps and channels that integrate seamlessly make our daily operations so much easier. Whether you're a small business or a large one, It meets all your needs. Navigating It is easy and everything you need is in one place. Bug fixes are fast and if Shopify ever crashes, it's back up within minutes without needing to reach out for help. It's a game changer! Shopify is used by businesses all over the world, making starting a business easy and fun. It really adapts to the unique needs and workflows of any business.

Cons

There's not much to say here but sometimes Shopify updates how or where something is shown on the page without letting you know. It can cause a bit of confusion if you can't find the change right away. It's not a huge deal but it can be frustrating to sort out without notice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kristen

Consumer Services, 1-10 employees

Free Trial

5.0
April 2025

Strong tool that lets you grow

Pros

One of the best features for me has been its scalability. It can handle massive traffic and sales volumes without crashing which is perfect for high-growth businesses.

Cons

I can't really do what I want behind the scenes. I'm just a little too nosey for my own good!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Mikaela

Consumer Goods, 11-50 employees

Less than a year

5.0
April 2025

I'm a huge fan of Shopify Plus!

Pros

I absolutely love using Shopify Plus! The customization options are fantastic.

Cons

I haven't had any issues with Shopify Plus at all. It's been working great for me!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9