
Shopify Plus Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars13%
3
Stars13%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Rahul
Information Technology and Services, 51-100 employees
More than a year
“Grow without losing control
Pros
I really like Shopify Plus because, as an IT lead, it offers enterprise-level security and a flexible API. We were able to add our own custom checkout logic, SSO and automate workflows without it affecting performance.
Cons
The price is pretty high especially when a lot of the features require third-party apps. I also feel like the support response is slower during peak seasons which can be frustrating.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
10
Brian
Furniture, 51-100 employees
More than a year
“Great option for anyone in e-commerce.
Pros
What I love most about It is the ability to customize everything. As a growing business with complex needs, customization is key for us. The customer support is fantastic and I also appreciate having access to beta programs.
Cons
The 100 variant limit is definitely the worst part about Shopify Plus. But I've heard they're going to remove that limit soon, so fingers crossed!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Natasha
Retail, 11-50 employees
More than a year
“Best tool for online stores
Pros
It's so user-friendly and always up to date with the latest innovations and trends. The multiple integrations available are great and the reporting is super efficient.
Cons
They assign you an account manager but honestly, they don't really help much. They promise you everything and then they hand you off to a new person who does the same thing all over again.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
5
Functionality
10
April
Apparel & Fashion, 11-50 employees
More than a year
“Perfect for larger businesses
Pros
I really enjoyed using the checkout liquid to customize the checkout process and the Launchpad app has been great too!
Cons
For us, the price wasn't worth it. It's super expensive and I think it's more suited for B2B businesses. We've struggled to use the full value of the platform and the support we were promised kind of disappeared once the platform was set up.
Rating Distribution
Ease of use
9
Value for money
3
Customer Support
5
Functionality
5
Safia
Marketing and Advertising, 1-10 employees
More than a year
“Offers great potential for partnership
Pros
The support you get is top-notch. You have a dedicated Shopify customer success manager and you can get technical help whenever you need it.
Cons
Honestly the stress of needing to bring in a ton of leads to stay in the Partners Program is much.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hannah
Apparel & Fashion, 1-10 employees
More than a year
“Our experience with Shopify
Pros
It is a one-stop shop, and I honestly don't know where we'd be without it. The apps and channels that integrate seamlessly make our daily operations so much easier. Whether you're a small business or a large one, It meets all your needs. Navigating It is easy and everything you need is in one place. Bug fixes are fast and if Shopify ever crashes, it's back up within minutes without needing to reach out for help. It's a game changer! Shopify is used by businesses all over the world, making starting a business easy and fun. It really adapts to the unique needs and workflows of any business.
Cons
There's not much to say here but sometimes Shopify updates how or where something is shown on the page without letting you know. It can cause a bit of confusion if you can't find the change right away. It's not a huge deal but it can be frustrating to sort out without notice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Consumer Services, 1-10 employees
Free Trial
“Strong tool that lets you grow
Pros
One of the best features for me has been its scalability. It can handle massive traffic and sales volumes without crashing which is perfect for high-growth businesses.
Cons
I can't really do what I want behind the scenes. I'm just a little too nosey for my own good!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mikaela
Consumer Goods, 11-50 employees
Less than a year
“I'm a huge fan of Shopify Plus!
Pros
I absolutely love using Shopify Plus! The customization options are fantastic.
Cons
I haven't had any issues with Shopify Plus at all. It's been working great for me!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9