Total 18 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

89%

4

Stars

11%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

M

Mikaela

Consumer Goods, 11-50 employees

Less than 6 months

5.0
April 2025

It is awesome

Pros

I really enjoy how simple Shopper Approved is to use. Also all the reviews are pretty useful.

Cons

To be honest I have not come across any issues with it. As it has been fantastic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mikaela

Consumer Goods, 11-50 employees

Less than 6 months

5.0
April 2025

awesome tool

Pros

I really love how easy it is to use. As all the reviews have proven really helpful for me.

Cons

To be honest I have not had any issues with it as it has been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

emma

Staffing and Recruiting, 11-50 employees

Less than 6 months

5.0
January 2025

excellent service

Pros

It is really nice to see such positive reviews and high ratings from other businesses as it gives is extra confidence in this platform.

Cons

At times the layout is a bit tricky to navigate and feels a little clunky. However there is nothing major that I noticed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E

emma

Staffing and Recruiting, 500+ employees

Less than 6 months

5.0
January 2025

Offers top-notch service

Pros

Well I really like reading all the reviews and ratings for other companies.

Cons

I find the layout a bit clunky and hard to navigate at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

AMBER

Consumer Goods, 11-50 employees

Less than 6 months

5.0
December 2024

Just amazing

Pros

Well I absolutely love everything Shopper Approved offers. In short evertthing about it is good.

Cons

I am a fan of all the feature it offers so this question does not really apply to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amber

Facilities Services, 11-50 employees

Less than a year

5.0
December 2024

I absolutely love it!

Pros

I absolutely love everything Shopper Approved has to offer.

Cons

Overall I love all the features Shopper Approved offers so this question does not really apply to me. I am just filling the space.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cory

Health, Wellness and Fitness, 11-50 employees

Less than 6 months

5.0
October 2024

The best compared to others

Pros

I love how simple it is to use and the features for showing off my reviews are honestly awesome as they make everything look great.

Cons

No complaints at all as everything has been working well for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cory

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
October 2024

The best

Pros

Not only is it easy to use but I also love all the amazing features that let you showcase your reviews.

Cons

No complaints as everything has been working perfectly fine for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Erik

Consumer Services, 11-50 employees

Less than 6 months

4.0
August 2024

Works well for reviews but not as good for customers

Pros

This is a great tool for companies to gather customer reviews and submitting a review is a simple task too.

Cons

One thing that frustrates me is that they send multiple emails asking for reviews.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

E

Erik

Consumer Services, 500+ employees

Less than 6 months

4.0
August 2024

Works great for reviews but customer experience could improve

Pros

It is a great tool for businesses to gather reviews from their customers and one thing I really like is that submitting a review is really simple.

Cons

It can be a bit annoying for many as they send multiple emails asking for a review.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J

Justin

Sporting Goods, 11-50 employees

Less than 6 months

5.0
April 2024

Awesome company to work with

Pros

Shopper Approved integration with Google channels is fantastic. Also customer service and support are among the best I have ever worked with.

Cons

I noticed that it is not possible to consolidate reviews for variant products under a parent product.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

D

David

Retail, 11-50 employees

Less than 6 months

5.0
April 2024

Amazing at collecting feedback from customer

Pros

It is great because it makes gathering and displaying customer reviews easy helping to build trust with potential customers. Also it is simple to integrate into websites and it works smoothly to gather feedback from customers at various points. Also the dashboard is user-friendly and gives valuable insights into performance. Additionally it boosts our reviews visibility on search engines, driving more traffic and increasing sales.

Cons

So far I have not had any negative experiences with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Justin

Sporting Goods, 11-50 employees

More than a year

5.0
April 2024

A pleasure to work with this company

Pros

Syndicating to Google channels is a great feature. Plus the customer service and support are among the best I have ever worked with.

Cons

One thing I have noticed is that it is not possible to combine reviews for variant products into a parent product which is a kind of limitation.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

D

David

Retail, 1-10 employees

Less than a year

5.0
April 2024

User-friendly!

Pros

Shopper Approved is the best because it makes gathering and displaying customer reviews pretty easily which builds trust with potential buyers. Also it is easy to add to websites and works seamlessly to collect feedback from customers at different stages. The dashboard is user friendly too and provides valuable data to track progress. Additionally it helps our reviews get noticed on search engines, driving more traffic and increasing sales.

Cons

So far I have not come across any negative aspects with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Khalil

Retail, 11-50 employees

Less than 6 months

5.0
February 2024

Makes everything easier to use

Pros

Shopper Approved is awesome as the software works great, the team is also pretty helpful and overall I am really happy with the experience.

Cons

Nothing at all as we absolutely love using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Davy

Furniture, 11-50 employees

Less than 6 months

5.0
February 2024

Budget-friendly tool

Pros

It is an affordable way to manage reviews without cutting corners. Overall it offers a great value for the price.

Cons

There are limited options for dealing with negative reviews which I did not like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E

Ekaterina

Retail, 11-50 employees

Less than 6 months

5.0
February 2024

Really good

Pros

I love working with Shopper Approved's knowledgeable and dedicated team especially Shelbi. The onboarding was seamless, the timeline was clear and the software is easy to use for both our business and customers.

Cons

It would be awesome if the software could detect review intent. As sometimes customers leave a fantastic review but accidentally rate it with three stars which can be inconvenient.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

E

Ed

Retail, 11-50 employees

Less than 6 months

5.0
January 2024

Team and product both are just too good

Pros

Well I have been always been impressed with Shopper Approved. Also the product has continued to evolve and grow with ecommerce keeping up with the changes over time.

Cons

They are too kind and I have nothing much to share when it comes to cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10