Spree Commerce

Spree Commerce Reviews

Total 11 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

45%

4

Stars

45%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

VU
Verified User

Automotive, 500+ employees

Less than a year

5.0

“Solid tool”

Pros

I like the ability to search for orders by email or name and the option to view live carts. Also it is easy to send shipping labels and handle returns. Another great feature is the ability to merge customer accounts and easily update passwords.

Cons

One thing I noticed is that it can be a bit slow when searching for specific orders or emails especially when there are thousands of results to sift through.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

BG
Brian G.

Consumer Goods, 11-50 employees

4.0

“strong search function”

Pros

What I've noticed is that it covers a lot of the key storefront/admin basics and managing product details, setting up variants across different size/color combinations and handling shipping and related settings. On the buyer side, people can do the core cart and order actions without feeling like something essential is missing. The search setup is also pretty solid and filters are thorough and are pulled directly from the database so results match what's actually stored.

Cons

When it comes to customizing a store, it gets a bit heavy-handed. Personalizing the look and feel often requires rewriting many pages along with stylesheets. The database side can also be confusing since it isn't immediately clear how the schemas and data are structured. Also, the search relies on database performance so when the DB isn't performing well, search can suffer. Finally, this setup is mainly geared toward a single seller so if you want multiple sellers or more complex buyer actions, you'll likely need extra extensions.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

CP
Charmin P.

Computer Software, 11-50 employees

5.0

“we rely on its checkout flow”

Pros

We run all of our website transactions on this. It's mainly the shopping cart and checkout flow we rely on. Customers can pay for products and then the funds get transferred to our accounts. We're only using it for standard eCommerce, not for wholesale so it fits our setup well. One of the biggest wins is how quickly we can get to payments once an order is placed.

Cons

It would be better if there were more search fields for data like phone numbers and addresses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AK
Ajay K.

Computer Software, 11-50 employees

5.0

“installation was really simple”

Pros

The interface feels simple to use and setup/install was simple on our devices. We also had room to customize things by using Spree plugins so the platform can be shaped around what we needed. On the admin side, it looks really solid and there's a nice, clean control panel and we can even adjust the admin design. Plus, it includes useful reporting where you can view product sales in chart form, along with plenty of charts to track performance.

Cons

Documentation could be more up to date and some of the available plugins/gems are outdated which makes a few integrations harder to use without extra effort.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

CP
Chaitali P.

Information Technology and Services, 11-50 employees

4.0

“Responsive site”

Pros

It feels really flexible and the site design is responsive. It's also simple to customize both the code and the functionality without fighting the framework too much. On top of that it comes with most payment gateway options through the Spree Payment Gateway setup so you don't have to start from scratch. The documentation is easy to find right in the browser which speeds things up when you're trying to figure out the right configuration. Installation is also simple as you can get it running on your device without much trouble.

Cons

One downside is that some dependent gems can be outdated which means there are times you may not be able to use a particular gem as-is.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Information Technology and Services, 11-50 employees

4.0

“saves us a lot of time”

Pros

The development process doesn't end up costing as much money as other options and it also helps cut down the overall time required to get things moving.

Cons

Using it means we need to set up and maintain our own server to host the application.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Marketing and Advertising, 11-50 employees

3.0

“reporting needs work”

Pros

This functions as a real shopping cart and can take credit cards and process payments. The sales list is easily visible too so it's simple to see individual transactions.

Cons

Even though individual sales are easy to view, sales reporting is hard to work with. Getting a clear overview of everything you've sold across the database isn't convenient either. On top of that setting up promotions like coupon codes feels complicated and the workflow really could be more user-friendly.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

5

DR
Daniel R.

Financial Services, 11-50 employees

5.0

“daily workflow made simpler”

Pros

Spree has been a pretty easy program to work with in my day-to-day job and that consistency really helps when you're handling tasks back-to-back.

Cons

Nothing significant has come up so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Consumer Goods, 11-50 employees

5.0

“Clear documentation”

Pros

As both a developer and a user, I've found the storefront to be solid open-source ecommerce software and it's surprisingly affordable for businesses that want to launch an online store. The documentation is available on the website and clearly walks you through the best ways to integrate it with your existing applications. On top of that many key e-store features are already built in which makes it feel like a complete product right from the start.

Cons

That said, the documentation can be overwhelming and it takes a decent amount of training for the staff to get up to speed. Those training needs can translate into higher overall costs compared to other ecommerce solutions.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

ND
Nicholas D.

Information Technology and Services, 11-50 employees

4.0

“API connects really well with our paywalled membership setup”

Pros

It's API connects really well with our paywalled membership setup. That integration has been especially useful because we can also use this as a stock indicator to keep track of how much inventory we've got left.

Cons

Documentation feels a bit tricky to track down and after you finally find it, it's not super simple to navigate. Even though there are plenty of strong features, they can be hard to locate if you're not technical enough to know exactly what to search for.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

A
Anonymous

Information Technology and Services, 500+ employees

4.0

“customizable free ecommerce platform”

Pros

The free code approach for ecommerce is genuinely one of the best uses I've seen. We can modify the storefront and workflow to match what the client actually needs by bringing in a web developer and once that's done everything is set up the way we want.

Cons

That said, it does come with technical barriers and there's no real support to lean on if you get stuck.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

10