Tridens Reviews

“Flexible product setup!

Pros

The system gives you amazing freedom to set up your products. Handling partial charges, changing payment dates, applying complex promotions and grouping services together are all simple jobs that you can design and control without any trouble. It also lets you set up automatic tasks for your business, opening up a huge range of hands-off options.

Cons

The Business Operations section is highly adaptable and lets you change a lot of settings. Its visual design could be more modern but the company has confirmed a visual refresh is scheduled for this year.

“helpful support :)

Pros

Support team is both quick and precise and the platform comes with a full set of highly adaptable tools.

Cons

It was a bit overwhelming initially because of the sheer number of choices but their staff guides you through it, making everything much easier to handle.

“Saves marketing time

Pros

Our digital marketing firm saves a massive amount of time with this platform. We can create intricate promotional offers and plans based on usage. It also includes tools for financial reports and for sending and receiving Direct Debit payment information.

Cons

I needed some training to use the more advanced tools. I think this could be skipped if the layout included more step-by-step guides and helpful hints especially since other parts of the system are so easy to understand.

“personalized promotions

Pros

The platform truly provides a personalized experience for different customer groups. Since we work with public subscription services, we need that freedom to build specific promotions for our audience. The API and its connections to various payment processors are incredibly helpful for offering a self-service portal and different payment methods to our clients.

Cons

It would be great to have a wider selection of payment methods available through their gateway connections.

“Powerful pricing

Pros

The interface for managing customers and setting prices is both powerful and simple. I can monitor everything in one place and the ability to customize our services and plans makes it very easy to maintain our service menu.

Cons

I don't have any particular drawbacks to mention right now. I'm still working on activating the financial reporting tool and the team has been very supportive.

“excellent hybrid billing

Pros

We frequently combine recurring billing with single-charge invoices. This lets us manage clients on monthly or six-month plans while still being able to create a one-off bill for special jobs or extra fees.

Cons

We brought in a massive number of different price structures and had to figure out the best method to organize and control all of them.

“Unified for all services

Pros

I love that we can use it as a single, unified system for all our different services. We can establish different payment schedules for clients depending on the service they use. We set up the data importer to accept our usage information through CSV files and it worked perfectly right away.

Cons

We're pleased with how quickly the team reacts. We needed to get up to speed on the platform and they organized very effective training sessions for us.

“Adaptable for all tasks

Pros

I'm very fond of the design and the platform's adaptability. We use it for handling client information, our service menu, billing, creating invoices and processing payments.

Cons

Overall I'm a fan of the platform. There's nothing I don't like about it.

“Incredibly versatile, usage-based pricing setup

Pros

Setting up costs for pay-as-you-go services is incredibly versatile. We can define our own unique metrics for each transaction and include them in the final cost. This lets us split our pricing for city versus suburban areas, specific time periods, speed of service, and more. This freedom, along with the option to build plans that include free resources, lets us perfectly adjust our marketing plans for our electric vehicle software.

Cons

We can't find any downsides currently. We're satisfied with both the software and the help desk.

“Easy customer signup

Pros

Really appreciate being able to set up a service menu and then sign up new customers in just a few clicks. I also use the feature that emails invoices directly to clients all the time, alongside the customizable billing and invoicing schedules.

Cons

I never felt the platform was lacking in tools but getting comfortable with the more sophisticated functions took a little time as we wanted to fully automate our billing for services that include usage charges. The help desk was always quick to reply and eager to assist.

“reliable tool with great integration

Pros

I was pleased that it was simple to operate and set up for our needs. The service runs very reliably without any major issues and most importantly, it's precise and adaptable. The software has a great benefit of linking with other programs through webhooks which was ideal for my situation. The option to design your own invoice layouts is a definite edge over other systems.

Cons

A few specific items would be useful like small enhancements to the search options and the data summaries.

“Easy to configure

Pros

I provide training for companies and individuals. It was simple to configure our offerings from single payments and subscription fees to special deals and price reductions. I use the integrated payments system and the automatic reminders for late payments.

Cons

I wish the main overview screen was something I could personalize. I'm hoping they introduce this capability in the near future.

“Modern cloud system!

Pros

It's a modern cloud-based system that also gave us the choice to host it on our own servers. It works with protocols like radius & diameter. We set up both pay-in-advance and pay-afterwards accounts on the platform and perform live cost calculation for both. The system can also calculate costs without a live connection. We smoothly connected it with our payment processors, customer database and accounting software.

Cons

Not really. You can always find ways to make a good thing even better.

“Simple and smart

Pros

The platform is simple, smart and just makes sense!

Cons

We're still exploring the system and haven't found any problems yet. I'm confident that if any do come up, their technical crew will address them and find a way to make it function for us.