zeckoShop Reviews

Pros

The integration with our current software, business vision and inventory management has been great features for us.

Cons

The design of the administration index is not ideal. A simple search function could significantly reduce confusion when navigating for the correct section after spending a lot of time.

Pros

ZeckoShop is an excellent tool for small to medium sized businesses aiming to build a strong e-commerce presence without relying on platforms like Shopify, which take a percentage of sales and may not integrate with our ERP. With this software I can easily build a professional website that integrates well with our ERP system. If you're using Business vision or Spire, you can offer both account and retail customers a smooth online shopping experience, similar to larger competitors. The software also gives me full control over user access, allowing them to verify pricing, check stock levels, place orders, create order templates and view past web orders.

Cons

There isn't a complete user manual available, which means we may still be missing out on some features (there are a lot of controls on the admin side of the site). However Zeckoshop's support team consistently provides quick responses and they have published tutorials for certain parts of the setup. One other suggestion would be to have some of our original training sessions scheduled closer to the launch date instead of rushing through them during the early stages of data entry.

Pros

It integrates smoothly with our ERP and updates happen automatically when ERP data changes. The interface is easy to use, given how much functionality is available. The support team is responsive and the product is regularly updated.

Cons

Syncing between our ERP and ZeckoShop can occasionally be tricky and less simple.

Pros

Once everything was explained and I had time to familiarize myself with the new functions, things worked smoothly. The written instructions were very helpful after the virtual class. Each section of the process was thoroughly explained and made sense. The directions, headings and subheadings were clear and not full of computer jargon, which was definitely a plus.

Cons

I believe the spacing between the product image and its description is too far apart. They should be closer together, as there seems to be a lot of unused space. It might be better if the descriptions were placed next to the images. When setting up the program, only one person was involved, which meant the rest of the staff had to continue with their tasks. This caused a time issue since it took extra time for the team to learn the system. Setting up new part numbers, adding images, categories, descriptions and alternates has remained challenging but we're slowly getting better at it.

Pros

I appreciate that it integrates with my BusinessVision software. We're able to manage our website and a database of over 25,000 items with just a few people. We've been using it for years, and it has always kept up with changes. The team at Zecko is excellent and intuitive.

Cons

There isn't much I dislike. We are currently upgrading to the latest version, and it seems most of our requested upgrades have been implemented. Perhaps I would like additional support with the SEO aspects of our site.

Pros

The integration between ZeckoShop and our accounting system saves us a lot of time. The system syncs inventory, pricing, and customer information automatically, without any need for manual intervention. Online orders are imported into our accounting system seamlessly, and the ability to add features as our needs evolve is a big plus.

Cons

As with all software, it has its imperfections. I think the system is missing some basic maintenance and reporting features.

Pros

The latest version of ZeckoShop is far superior to other e-commerce software out there. It's customizable, easy to use, and powerful.

Cons

Getting started with the system can feel overwhelming so having a well organized plan in place is essential.

Pros

We actually were in need of a platform that would integrate with Business Vision and give us the flexibility to switch platforms in the future. ZeckoShop provided that functionality.

Cons

As with any integration software, there are moments when our business operations don't align exactly with the way the software was initially designed or intended.

Pros

Web apps can be constantly changing, but ZeckoShop keeps up with these demands and can be customized to meet even the most challenging requirements.

Cons

Some basic custom development was necessary to meet my fundamental needs.

Pros

I believe the site has a lot of great features right out of the box and it integrates well with our ERP.

Cons

Certain back end synchronizations were not achievable without significant development, though these were quite specific to the nature of our business.

Pros

Customers consistently tell us how easy our website is to navigate and this feedback is crucial in ensuring repeat business! Additionally the website looks fantastic, which is a big bonus. On the administrative side, it supports multiple pricing tiers, quantity breaks, promotions, everything we needed. Adding new products to the site is simple and easy. The customer service we receive is always quick to respond and very helpful. Overall we are extremely satisfied with our website and the level of support we get.

Cons

The heavy reliance on spreadsheets can feel overwhelming. Additionally, some processes are not consistent across the site.

Pros

Terracor is great and made everything easy for us to implement and use. Their support has been outstanding, and I'd recommend them to anyone without an IT department. As a mid-sized business owner, I handle many tasks, and the last thing we need is a complicated site. The site is user-friendly for both our customers and in the back end. Terracor handled everything to get us up and running within the expected timeframe. Zecko shop has allowed us to grow and adapt as our business evolves.

Cons

The integration process was complex for our company because we wanted everything connected with our ERP system. Since our ERP system isn't widely used, they had to figure out the proper mapping for our entries. As expected, learning a new system can be difficult but their support was available to assist within 24 hours. They update the software each year, considering our needs as part of the improvements.

Pros

The product and processes integrated smoothly with our software and allowed us to easily add an e-commerce solution to our existing workflow. Zecko Central's features and layout align well with Sage Business vision.

Cons

There are occasional glitches but this is typical of most ERP systems I've used. As long as I save my work regularly (as you should in any program) I've never experienced data loss in over four years of using ZeckoShop.

Pros

My experience so far has been excellent. The Zeckoshop team has been very supportive in helping me reach my goals.

Cons

I'm not actually a tech-savvy, so it could get confusing at times. Thankfully the customer service team was very supportive, guiding me through the process.

Pros

There are too many advantages to list, but the most impactful for our success have been the team at terracor, who worked with us to adapt the solution to our needs the flexibility of the solution itself and the integration and automation that have helped make our company scalable.

Cons

Like any solution, there have been some features we needed but were unavailable. However Terracor has been accommodating, providing quotes for specific feature requests to accelerate development for our most pressing requirements.