Access Global Group Reviews

Pros

The services provided are consistently excellent and always dependable when we need assistance.

Cons

There is nothing to dislike but it would have been helpful to receive the user manual.

Pros

Like any project, we faced some issues along the way with new requirements emerging. However, Access PM was very clear in guiding us through those challenges.

Cons

Our old CRM was very disconnected, manual and lacked accountability. It took our sales team longer than necessary to enter information and generate reports. Leadership could not get real-time forecasts.

Pros

Planning process is flawless, ensuring that there are no disruptions during the implementation.

Cons

The ROI from choosing Access Global Group is far higher. I would absolutely recommend them to anyone in need of expert assistance.

Pros

AGG offers a pre built application ready for installation and their team customized it to meet our requirements within two weeks. This was a huge advantage since other partners we received quotes from with similar products had timelines of over six weeks and higher pricing.

Cons

We should have discovered AGG sooner. Our Salesforce org could have been in a much better place. But now, there is nothing to complain about. They are a great team to work with.

Pros

AGC is always available to resolve issues as they arise. Vamsi and his team respond quickly to questions, whether through a live call, email or instant message, providing quick responses and long-term solutions.

Cons

There is nothing to dislike. Whenever our agents encounter challenges, it really provides hands-on, live support. They set up Zoom meetings for one-on-one assistance, ensuring long-term solutions for our systems and processes.

Pros

The process is well thought out and the team is very engaged in educating clients on the various implementation approaches.

Cons

I only had a positive experience with them, they rock!

Pros

I appreciated how Access Global handled the project in multiple phases. They managed the process smoothly and were flexible in adjusting to the gaps identified during requirements gathering. It was a seamless implementation with adaptable changes based on user needs.

Cons

I can not think of anything I was not satisfied with when it comes to this solution.

Pros

We wanted to replace our existing system with Salesforce and collaborating with AGG made the task much easier. Their team is highly skilled and able to solve even the most complex problems, making the transition seamless. AGG's expertise and organizational skills made everything simpler.

Cons

Actually there is nothing to dislike about the AGG team. They made sure the project was delivered on time.

Pros

What stands out about Access Global Group is their responsibility and commitment to the project from start to finish. They were flexible and always accessible, making the implementation process smooth. Their knowledgeable, responsive and highly skilled resources are a huge asset.

Cons

We did not face any downsides with AGG. We are glad we chose them..it was a smart decision.

Pros

AGG made everything much easier and faster.

Cons

No regrets. I was 100% happy with AGG's process.

Pros

Their process was well designed and organized, holding weekly meetings to provide project updates. They walked us through each step, which was invaluable for understanding the new process. Their attention to detail is impressive and their patience while adjusting to our needs really stood out. They are a great team and definitely the best in the business.

Cons

There was nothing to dislike based on the work they provided.

Pros

They excel at communicating overall project timelines, addressing issues and managing expectations.

Cons

Nothing to dislike about this team. We are happy we chose AGG.

Pros

Very professional with a well-defined process.

Cons

The project had a few bumps early on but it improved once we got into the design phase. We also experienced some turnover in our team.

Pros

Their Salesforce credentials are impressive, they are highly knowledgeable and I highly recommend them.

Cons

No downsides working with AGG because they were very helpful.

Pros

They are committed, deliver on time, hold weekly touchpoints, go above and beyond expectations, and are genuinely passionate about what they do.

Cons

No dislikes. If given the opportunity, I would love to work with Access Global again and again.

Pros

AGG team was incredibly helpful, communicative and the project was well-planned.

Cons

We look forward to working with them again in the near future.

Pros

The team is very professional and customer centric.

Cons

Nothing specific comes to mind. I would like to work with them in the future.

Pros

I really appreciated how easy it was to partner with them. We were able to collaborate within days of our initial meeting.

Cons

Nothing to dislike. The team was very helpful.

Pros

I liked their approach and methodology. They were always available when we reached out and started working on our project within two days. Our challenge wasn't selecting the right CRM, but rather choosing the right Salesforce partner. Access Global provided a professional and smooth implementation over three months across all project stages. Their follow-ups and updates were excellent and robust.

Cons

There is nothing we did not like about Access Global.

Pros

Access Global brings a wealth of knowledge and professionalism to the region. They are not only technically proficient but also have a deep understanding of business, asking the right questions, mapping valuable business processes, addressing management concerns in detail, offering cost-effective, on-time implementation, and providing professional and responsive post-implementation support.

Cons

No dislikes. It is an invaluable asset to us.