Mid-Market, 51-100 employees
“Modernizing business through tech”
Pros
I had a great experience using Birlasoft's Intellibridge solution for both web and mobile apps. The cloud and automation technology they use really make the experience easy and their customer support team is always super helpful whenever I need them.
Cons
So far, I haven't come across any issues with Birlasoft's offerings. Everything has been working smoothly for me.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Small-Business, 11-50 employees
“Great automation”
Pros
The testing tools and utilities they offer are really handy. They've made automating manual tasks so much easier and saved us a lot of time.
Cons
The user interface for the testing suites and tools could use some improvements. It's not terrible but there's definitely room for enhancement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Mid-Market, 51-100 employees
“Really happy with Birlasoft's services”
Pros
Partnering with Birlasoft was an amazing experience. Their team was fantastic! I worked with them on a digital transformation project with my previous employer and they provided top-notch support throughout the whole process.
Cons
Honestly, I don't have much to dislike about Birlasoft. It's been fantastic for me and met all my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 51-100 employees
“Truly creative approach”
Pros
It's fantastic as a digital enterprise, creating an incredible customer experience. They really help businesses power up through digital transformation. Honestly, working with them has been awesome!
Cons
This is just my personal view but I believe businesses should constantly adapt to the market. Since the market is so dynamic, every company needs to be flexible. I've suggested this approach to Birlasoft as well.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 51-100 employees
“My favorite CRM tool ever”
Pros
The experience was so user-friendly and the features are top-notch. Everything just works smoothly and it feels easy to use.
Cons
In my experience, it's the best tool I've used so far. No complaints at all!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Highly suggest working with this partner”
Pros
They're super efficient when it comes to meeting deadlines. They don't just act like a service provider, they feel more like a real partner and that makes a huge difference.
Cons
There were times when the team lacked strategic goal thinking, so some supervision was needed during implementation. Also, there were staffing issues due to team attrition, which affected things a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Enterprise, 500+ employees
“Perfect solution for enterprise needs”
Pros
What I really appreciate is how they analyze different business domains and come up with customized solutions that solve specific problems holding back a company's growth. It's a real game-changer.
Cons
It is a huge player and I think smaller companies might not be their target audience. The product might not be as cost-effective for them and the annual subscription can be a bit pricey for smaller businesses.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Mid-Market, 51-100 employees
“Fantastic teamwork with Salesforce & Microsoft”
Pros
The consulting they offered around digital adoption made a huge impact on our organization. It was honestly a game-changer for us and I can't imagine where we'd be without it!
Cons
Honestly, I didn't face any issues. Everything went smoothly, from understanding our current tech stack to helping us see how a CRM could improve automation. Birlasoft was above par the entire way.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
