CloudMasonry Reviews

“A team that is both efficient and personable

Pros

Always ready to assist with project solutions, they're upfront and honest about any risks involved and never try to oversell. They offer solutions without any pressure.

Cons

They've really impressed us the whole way through, no complaints at all!

“Collaborative and easygoing team

Pros

Our team really enjoyed working with their Reps. They were responsive to our emails, kept us updated regularly and were both very knowledgeable about Salesforce.

Cons

We did not have any negative experiences during the project.

“A highly professional agency with deep expertise

Pros

A team with deep expertise, highly professional and an absolute pleasure to work with. They are so responsive, thorough and provide excellent project management and communication. Process is smooth from start to finish, with clear pricing, transparent reporting and no charge for unused hours!

Cons

We really had no issues at all working with CloudMasonry. I would gladly collaborate with them again and have already recommended them to other teams within the company.

“Results delivered on time and within budget

Pros

They truly understood our business and adapted the implementation to fit our needs. Excellent communication on progress, budget, deliverables and risks. I'm glad they have an in depth knowledge of Salesforce, knowing what works and what doesn't.

Cons

We were using a third-party integration layer and initially, there was some friction between CloudMasonry and that company. But once the issue was identified, CloudMasonry did a great job of bringing everyone together for meetings and ensuring the work was properly integrated.

“CloudMasonry's knowledge and expertise are truly impressive.

Pros

Our experience with CloudMasonry was nothing but great, mainly thanks to their consultant's deep knowledge of Salesforce. She answered our questions promptly, explained things clearly, and was patient when we needed things repeated. She also made adjustments whenever we had schedule or scope changes. They not only handled our requests but also helped us feel more prepared for future projects.

Cons

It's not really a dislike, but we underestimated the time and involvement required on our end. We quickly learned that the more we invested in the project, the more efficiently our consultant could work. In the end, it only helped us better understand the system.

“Made our work much easier

Pros

CloudMasonry had strong communication processes in place throughout the project and was flexible to accommodate our team's needs.

Cons

They brought in outsourced developers for our project, which was totally fine. It just meant we didn't interact with them directly.

“Highly reliable and cooperative team

Pros

Their representative was incredibly knowledgeable and professional. He quickly solved tasks that we had struggled with for too long. Besides his technical expertise, his project management skills were impressive, keeping us on track and within budget.

Cons

We didn't have any complaints about them.

“They feel more like a partner than just a provider.

Pros

CloudMasonry's communication is top notch. I really feel like we're a team working together. They ensure any question or issue is resolved thoroughly and make sure our internal team is always in the loop. Their techs are great at explaining complex issues in a way that everyone can understand.

Cons

I do wish it used a calendar tool to make scheduling a bit easier.