Couch & Associates Consulting Reviews

Pros

They really are a well-organized, thorough and knowledgeable team.

Cons

There's nothing I disliked about Couch and Associates.

Pros

Organized, very detailed and thorough, friendly and responsive. I really appreciate the guidance and insight Couch has provided during the handoff process. All documents and training materials are detailed and easily accessible for our team to reference after the contract ends. My favorite document they created is the naming convention calculator.

Cons

Ideally, I would have preferred to begin working on projects earlier in the process. Getting the chance to dive into the work and having a point of contact for questions or QA sooner would have been beneficial while getting up to speed with a new program.

Pros

Their rep and the whole team are excellent. They provide Salesforce best practices, detailed UAT to ensure everything was implemented correctly and always provide prompt feedback and delivery.

Cons

There's nothing I disliked because they did a great job with everything we asked.

Pros

Entire team was open and eager to share their expertise. We had very specific requirements and tight deadlines, which the team met without any issues.

Cons

Along the way, there were a few "learning" moments that led to issues in our systems. However the team was able to resolve them and provided guidance to help our team prevent similar issues moving forward.

Pros

Couch & Associates (C&A) was a true partner to our business throughout our collaboration. Rather than just providing admin support, they offered guidance on best practices to improve our marketing and sales automation ensuring we were set up for future projects and improvements.

Cons

The cost unfortunately became too high to justify during the COVID restrictions, so we couldn't continue our relationship long-term.

Pros

Thier team surely goes the extra mile to integrate themselves into your team. They're knowledgeable about industry best practices but also prioritize understanding your business and its needs. Their solutions are tailored specifically to your business and they provide the training and documentation necessary for successful scaling.

Cons

Working with everyone at C&A has been a pleasure. Since I'm on the West Coast, I just wish the team was nearby so I could express my thanks in person!

Pros

They approach every challenge with remarkable professionalism and are exceptionally thorough in the solutions they provide.

Cons

Nothing really stands out. Sometimes, because they resolve issues so quickly, we aren't always prepared for the next steps.

Pros

They really helped our Marketing & CX strategy, focusing on areas such as member journey mapping and optimizing customer experience based on data driven insights. They have helped us set goals, report on initiative results and identify what's working in real time to ensure the highest ROI for our nonprofit. They also helped automate the customer journey to enhance personalization and operational efficiency, as well as address GDPR compliance, opt-in strategy and email deliverability. They've assisted with acquisition and retention programs and have driven greater customer engagement. They also manage our Preference Center strategy.

Cons

There's not much I disliked about Couch & Associates.

Pros

The speed of responsiveness and knowledge are always incredibly helpful.

Cons

I wish we had the chance to start with them sooner!

Pros

The Couch & Associates team are seasoned Salesforce experts. Their consultation process was flexible and efficient, adapting to our business needs, processes and timelines. They offered great advice and successfully updated a dated and basic Salesforce implementation.

Cons

There was nothing I disliked about our engagement with Couch & Associates.