Mid-Market, 51-100 employees
“Awesome company to partner with”
Pros
They're always there to help and answer any questions I have. It feels like I have 24/7 support and I know they've got my back no matter what!
Cons
They've been really helpful. I always tell it like it is and honestly, I can't complain.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Amazing support”
Pros
What really stands out is their deep expertise and how personal their support is. The team takes the time to really understand what we need and the challenges we're facing, offering solutions that are customized not just one-size-fits-all. They're super responsive and proactive, which makes everything go smoothly. Whenever there's an issue, they're on it right away sometimes even before we notice anything!
Cons
One thing I'd say I don't love about GSI, Inc. is that sometimes their solutions take longer to implement than expected. The quality of their work is always top-notch but there are times when timelines get stretched, which can be frustrating when we're working on tight deadlines. It would be great if they could improve communication around delays and manage expectations a little more proactively.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Mid-Market, 51-100 employees
“Valuable learning experience”
Pros
GSI offer all-in-one solutions, from enterprise platforms to AI, cybersecurity and more. It's great to have everything we need in one place.
Cons
I haven't worked directly with the GSI team yet but I've learned about them through different channels and so far, all the feedback I've heard has been positive!
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 51-100 employees
“fantastic service and super skilled,”
Pros
The talent they've assigned to our SuiteCare team- Joseph Szmaja and Nathan Fiedler are absolutely fantastic.
Cons
No downsides at all. We regularly need their services and they always come through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 51-100 employees
“Game changer”
Pros
Their knowledge is incredible and they always know how to fix things when they come up. They also make sure I learn something new each time, which is really helpful.
Cons
We haven't identified any dislikes at this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 51-100 employees
“Fast and reliable service”
Pros
They're super responsive and always seem to know exactly what we need. Their creative, out-of-the-box thinking helps us hit our goals quickly.
Cons
Working with developers can be a bit tricky sometimes due to time differences, connectivity issues and so on.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mid-Market, 51-100 employees
“Fantastic service and partnership”
Pros
Working with GSI feels like a true partnership. They really understand our needs and always know how to support us.
Cons
Whenever we see areas where GSI can improve, we highlight it and they always take our feedback seriously.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Enterprise, 500+ employees
“Superb service and helpful support”
Pros
The service is fantastic, I've had great support all the way through!
Cons
Not much comes to my mind. Maybe they could look into finding ways to save on costs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9